Haziq Awais 1 Presented By Kabeer Hussain Shah

Haziq Awais 1

Presented By Kabeer Hussain Shah, Haziq Awais Presented To Emad ud Din Malik Topic Recruitment and Selection Policies of Ufone Program BBA Semester 5 th

Introduction • Pakistan Telecommunication Company Limited (PTCL) that started its operations in January 2001 under the brand name ‘Ufone’. As a result of PTCL’s privatization, Ufone became a part of the Emirates Telecommunication Corporation Group (Etisalat) in 2006.

Vision Statement To be the leading telecommunication service provided in Pakistan by offering innovative communication solutions for our customers while exceeding shareholders value & employee expectations.

MISSION STATEMENT • To be the best cellular option for U.

Management hierarchy of ufone 6 K

Our Brand BRANDS TARGET MARKET REASON FOR TARGETTING Post Pay Corporate class High usage for business & working people Prepaid Youth Night dwellers 7

STRUCTURE OF THE ORGANIZATION Ø In general the whole setup is “Centralized” Ø At department level the structure is “Decentralized” 8

Functional Departments Ø Technical Ø Customer operations Ø Finance Ø Administration & Procurement Ø Human Resource Ø Co-ordination (Govt. relations) Ø Marketing 9

SERVICES Ø Internal Excess Ø Online Billing Payment Ø Power SIM Ø International Roaming Ø Voice Mail Ø Call Management Ø Messaging 10

► COMPETITORS Ø Ufone considers the following as its competitors: a. JAZZ b. WARID c. TELENOR d. ZONG 11

Human Resource Department of UFONE • Human Resource department is being headed by the HR executive • designated as Chief of Human resource department. • The department is working for the personnel in the organization. There are 3 main sub-heads in the department Ø Recruitment Ø HR Operations Ø Recruitment & Selection 12

Human Resource Department Recruitment Ø Ufone has this policy of not mentioning the name of the company in a job advertisement. Ø Usually hiring takes place through outsourcing with a help of a third party. Ø Final selection takes place after the candidate has been interviewed 13

Human Resource Department HR Operations HR operations at Ufone include the working over all Human resource Functions that are as follows: Ø Orientation Ø Leave Policy Ø Human Resource Planning Ø Working Hours Policy Ø HR hiring / recruitment Ø Retirement Policy Ø Selection Process Ø Performance Evaluation Ø Compensation and benefits Ø Career Counseling Ø Human Resource Ø Training and Development Information system 14

Human Resource Department Recruitment Ø Recruitment is the process of gathering a pool of candidates for an organizational vacancy. Ø Ufone policy of recruitment is very simple, Ø If at any time there is a vacancy, due to retirement, resignation, Ø If employees takes the golden handshake or the death of an employee Ø Management of the branch will inform the head office about the vacancy. 15

Human Resource Department Selection Ø Process of short listing only the qualified candidates who are fit for the job. Ø Ufone has this policy of not mentioning the name of the company in a job advertisement. Ø Usually hiring takes place through outsourcing with a help of a third party. Ø Ufone mostly hires employees through Ø Pioneer Services Ø Sydiat Haider Associates. Ka. Be. Er 16

Human Resource Department Selection Ø Final selection takes place after the candidate has been interviewed by the Manager Ø On the joining day, the employee has to submit the following documents to the HR Department: ü Joining Report ü Copies of educational and professional degrees/certificates ü Reference Letter ü Three copies of recent passport size photographs 17

Comparison between literature and Ufone No Major difference found. Ø Recruitment: Both Internal and External. Ø Selection: Quality of early schooling , Grade obtained , Extra Curricular activities, Overseas travel and education, Age, Target University, Relevant experience. Ø Interviews: Competency-based interviews 18

Selection……. Ø Issue call letters to the short listed candidates. Ø Blank application forms by Date, time and venue. Ø for the preliminary interview Ø Interviews: Competency-based interviews 19

Competency-based Interviews: Ø Focusing on functional skills Ø Managerial and supervisory skills. . Ø Management Selection Competencies: • • • Communication skills Resource management Rational decision making Influencing Creative thinking Business development 20

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