Have a Heart Showing Empathy for Others Emotional

Objectives Describe benefits of showing empathy. Demonstrate ways to show empathy.

• Kelsey wants to go to the homecoming dance. • Her boss won’t

What is empathy? • The ability to put yourself in another person’s place •

Empathy vs. Sympathy • Empathy: The ability to understand another person’s feelings • Sympathy:

Developing Empathy • Accept your own emotions. • Be sensitive to others’ emotions. •

Benefits of Showing Empathy at Work • Stronger relationships • Increased sales • Better

Ways to Show Empathy • Listen carefully. • Speak tactfully. • Consider your body

Ways to Show Empathy • Share your own experiences. • Show support of others.

• Darryl’s family is having financial problems. • Jerome saw Darryl take food

Acknowledgments Original Developers: Christopher C. Burke, Kerry Winfrey, MBAResearch Version 2. 0 Copyright ©

Digital-based photography sources: Think. Stock Photos Various images used in this presentation are ©

Copyright: All photographic digital images on this CD are owned by the aforementioned photographic

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Have a Heart Showing Empathy for Others Emotional Intelligence LAP 12

Objectives Describe benefits of showing empathy. Demonstrate ways to show empathy.

Describe benefits of showing empathy.

• Kelsey wants to go to the homecoming dance. • Her boss won’t give her the time off. • Her boss doesn’t care about her feelings—he isn’t empathetic.

What is empathy? • The ability to put yourself in another person’s place • The ability to relate to another person’s feelings, thoughts, and experiences • The ability to walk in another person’s shoes • Empathy on Sesame Street: http: //www. youtube. com/watch? v =9_1 Rt 1 R 4 xb. M

Empathy vs. Sympathy • Empathy: The ability to understand another person’s feelings • Sympathy: The ability to recognize another person’s feelings • Audrey Hepburn in Funny Face: http: //www. youtube. com/watch? v=y. Oj. L 6 ba. Owu 0

Developing Empathy • Accept your own emotions. • Be sensitive to others’ emotions. • Understand the emotions and needs of others.

Benefits of Showing Empathy at Work • Stronger relationships • Increased sales • Better problem solving • Higher ethics

Demonstrate ways to show empathy.

Ways to Show Empathy • Listen carefully. • Speak tactfully. • Consider your body language.

Ways to Show Empathy • Share your own experiences. • Show support of others. • Spend time with others.

• Darryl’s family is having financial problems. • Jerome saw Darryl take food without paying. • What should Jerome do?

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