- Slides: 16
Have a Heart Showing Empathy for Others Emotional Intelligence LAP 12
Objectives Describe benefits of showing empathy. Demonstrate ways to show empathy.
Describe benefits of showing empathy.
• Kelsey wants to go to the homecoming dance. • Her boss won’t give her the time off. • Her boss doesn’t care about her feelings—he isn’t empathetic.
What is empathy? • The ability to put yourself in another person’s place • The ability to relate to another person’s feelings, thoughts, and experiences • The ability to walk in another person’s shoes • Empathy on Sesame Street: http: //www. youtube. com/watch? v =9_1 Rt 1 R 4 xb. M
Empathy vs. Sympathy • Empathy: The ability to understand another person’s feelings • Sympathy: The ability to recognize another person’s feelings • Audrey Hepburn in Funny Face: http: //www. youtube. com/watch? v=y. Oj. L 6 ba. Owu 0
Developing Empathy • Accept your own emotions. • Be sensitive to others’ emotions. • Understand the emotions and needs of others.
Benefits of Showing Empathy at Work • Stronger relationships • Increased sales • Better problem solving • Higher ethics
Demonstrate ways to show empathy.
Ways to Show Empathy • Listen carefully. • Speak tactfully. • Consider your body language.
Ways to Show Empathy • Share your own experiences. • Show support of others. • Spend time with others.
• Darryl’s family is having financial problems. • Jerome saw Darryl take food without paying. • What should Jerome do?
Acknowledgments Original Developers: Christopher C. Burke, Kerry Winfrey, MBAResearch Version 2. 0 Copyright © 2014 MBA Research and Curriculum Center
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