Harvard Phone Telephone Replacement Program phone harvard edu
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Harvard Phone Telephone Replacement Program phone. harvard. edu FAS IT Stakeholders Forum November 3, 2016 Lamont Library Forum Room
What will it deliver? Harvard Phone • Modernized Services with Support for How we Work Today • Self Service Tools • Simplified Service Operations & Billing • Savings over Time 2
What’s Changing with Harvard Phone • What stays the same – Your telephone number – The Harvard dial plan and 5 digit dialing • What’s new – desk phone, soft phone, mobile phone – Electronic Voice Mail – User account portal for feature changes – Simple service packages 3
Harvard Phone Desk Set Options – Primary* • Basic Service Bundle 3905 Desk Set § Single line set w/Speakerphone § 10/100 Mbps data interface § $ 24. 50/mo. • Office Service Bundle § Multi-line set (4), Speakerphone, Directory, Speed Dials, Gig. E interface 7841 Desk Set § Includes Soft Phone (Jabber) § $ 28. 00/mo. • Jabber-Only Service Bundle Soft Phone Client § Runs on multiple data devices § $ 27. 50/mo. * All packages include Voicemail and Usage 4
Harvard Phone Desk Set Options – Specialized* • Call Coverage Bundle 8851 Desk Set § Admin coverage up to 41 lines § Speakerphone, Directory, Gig. E interface § Includes Soft Phone (Jabber) § $ 31. 50/mo. • Conference Room Bundle 8831 Conference Set § For larger conference rooms § Distributed microphones, Quality speaker § $ 34. 75/mo. * All packages include Voicemail and Usage 5
What to Expect during Transition HUIT Provided Resources • On-site resources work directly w/FAS dept. contacts to organize the conversion • Ensures department goals are being met for the project • Coordinates network and building walk-throughs • Manages vendor resources for station reviews, set placement and number porting • Provides support to end users during conversion Communications & Education • Communications Outreach Plan creates awareness, engages community and informs on conversions • Program brochures, building posters, leave behind cards and quick reference sheets • Instructor led and Web-based classes • Program Website phone. harvard. edu Conversion Process • Desk phone is placed one week before conversion (desktop plugs into the phone) • Users configure their new voice mail box and download soft phone on devices (optional) • Telephone number “ports” to new service at 7 am on the conversion date (up to 1 hour outage) • HUIT and Vendor staff on site during conversion day 6
Program Dashboard (through October, 2016) Harvard Phone Over 3, 600 lines converted University-wide Our goal is 23, 000+ lines for conversion University-wide 6
Program Dashboard (through October, 2016) Harvard Phone 7
FAS & CADM Migrations through February, 2017 (subject to change) Sites / Bldgs Address Conversion Date thru 2016 11/01/16 11/15/16 11/16/16 11/17/16 11/22/16 11/30/16 12/01/16 12/13/16 12/15/16 12/20/17 Bauer Life Sciences 9 Divinity Avenue Sherman-Fairchild Bio. Chem 7 Divinity Avenue CGIS North 1737 Cambridge St. CGIS 61 Kirkland Street 61 Kirkland St. Morton Prince House 6 Prescott St. Matthews Hall 9 Harvard Street CGIS 38 Kirkland Street 38 Kirkland St. CGIS East 1727 Cambridge St. CGIS South 1730 Cambridge St. Hillel/Rosovsky Hall 52 Mt. Auburn Street FAS Media Production 59 Plympton Loeb Drama (ART) 64 Brattle St. Harvard Art Museum 200 Innerbelt Rd. Boylston Hall 5 Harvard Yard Jefferson Lab 17 Oxford St. High Energy Physics 38 Oxford St. HPPM 84 Seattle Alst BRI (Bio Res Infrastructure) 16 Divinity Avenue 01/10/17 Hoffman Lab 20 Oxford Street 01/17/17 Biological Laboratories 16 Divinity Avenue 01/18/17 Palfrey House 46 Oxford Street 01/19/17 High Energy Physics 38 Oxford Street 01/19/17 Nieman Foundation 1 Francis Street 01/26/17 Memorial Church Barker Center 23 Harvard Way 12 Quincy St. 01/31/17 02/07/17 LISE 15 Oxford St. 02/14/17 Cruft Lab 15 Oxford St. 02/16/17 Observatory A, B, C, D (FAS-only lines) 60 Garden St. 02/21/17 Perkin Lab 60 Garden St. 02/23/17 Pierce Hall 25 Oxford Street 02/28/17 9
What’s Worked Well Harvard Phone • Harvard Phone FAS Engagement Council Meets monthly since Feb, 2015: guides planning, provides input on service development and impact, and helps guide the implementation processes • Communicating Early and Often HUIT Local Implementation Manager and local FAS Contact to inform, educate and set expectations for service delivery • Securing Conference Rooms Early for Education/Classes To help ensure high participation in education and classes, local to buildings • Understanding special building or office access requirements Particularly with faculty offices and secure areas 8
Questions ? We’re here to help susan_delellis@harvard. edu laurie_gamble@harvard. edu www. phone. harvard. edu 9
