Harvard Phone Telephone Replacement Program phone harvard edu

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Harvard Phone Telephone Replacement Program phone. harvard. edu FAS IT Stakeholders Forum November 3,

Harvard Phone Telephone Replacement Program phone. harvard. edu FAS IT Stakeholders Forum November 3, 2016 Lamont Library Forum Room

What will it deliver? Harvard Phone • Modernized Services with Support for How we

What will it deliver? Harvard Phone • Modernized Services with Support for How we Work Today • Self Service Tools • Simplified Service Operations & Billing • Savings over Time 2

What’s Changing with Harvard Phone • What stays the same – Your telephone number

What’s Changing with Harvard Phone • What stays the same – Your telephone number – The Harvard dial plan and 5 digit dialing • What’s new – desk phone, soft phone, mobile phone – Electronic Voice Mail – User account portal for feature changes – Simple service packages 3

Harvard Phone Desk Set Options – Primary* • Basic Service Bundle 3905 Desk Set

Harvard Phone Desk Set Options – Primary* • Basic Service Bundle 3905 Desk Set § Single line set w/Speakerphone § 10/100 Mbps data interface § $ 24. 50/mo. • Office Service Bundle § Multi-line set (4), Speakerphone, Directory, Speed Dials, Gig. E interface 7841 Desk Set § Includes Soft Phone (Jabber) § $ 28. 00/mo. • Jabber-Only Service Bundle Soft Phone Client § Runs on multiple data devices § $ 27. 50/mo. * All packages include Voicemail and Usage 4

Harvard Phone Desk Set Options – Specialized* • Call Coverage Bundle 8851 Desk Set

Harvard Phone Desk Set Options – Specialized* • Call Coverage Bundle 8851 Desk Set § Admin coverage up to 41 lines § Speakerphone, Directory, Gig. E interface § Includes Soft Phone (Jabber) § $ 31. 50/mo. • Conference Room Bundle 8831 Conference Set § For larger conference rooms § Distributed microphones, Quality speaker § $ 34. 75/mo. * All packages include Voicemail and Usage 5

What to Expect during Transition HUIT Provided Resources • On-site resources work directly w/FAS

What to Expect during Transition HUIT Provided Resources • On-site resources work directly w/FAS dept. contacts to organize the conversion • Ensures department goals are being met for the project • Coordinates network and building walk-throughs • Manages vendor resources for station reviews, set placement and number porting • Provides support to end users during conversion Communications & Education • Communications Outreach Plan creates awareness, engages community and informs on conversions • Program brochures, building posters, leave behind cards and quick reference sheets • Instructor led and Web-based classes • Program Website phone. harvard. edu Conversion Process • Desk phone is placed one week before conversion (desktop plugs into the phone) • Users configure their new voice mail box and download soft phone on devices (optional) • Telephone number “ports” to new service at 7 am on the conversion date (up to 1 hour outage) • HUIT and Vendor staff on site during conversion day 6

Program Dashboard (through October, 2016) Harvard Phone Over 3, 600 lines converted University-wide Our

Program Dashboard (through October, 2016) Harvard Phone Over 3, 600 lines converted University-wide Our goal is 23, 000+ lines for conversion University-wide 6

Program Dashboard (through October, 2016) Harvard Phone 7

Program Dashboard (through October, 2016) Harvard Phone 7

FAS & CADM Migrations through February, 2017 (subject to change) Sites / Bldgs Address

FAS & CADM Migrations through February, 2017 (subject to change) Sites / Bldgs Address Conversion Date thru 2016 11/01/16 11/15/16 11/16/16 11/17/16 11/22/16 11/30/16 12/01/16 12/13/16 12/15/16 12/20/17 Bauer Life Sciences 9 Divinity Avenue Sherman-Fairchild Bio. Chem 7 Divinity Avenue CGIS North 1737 Cambridge St. CGIS 61 Kirkland Street 61 Kirkland St. Morton Prince House 6 Prescott St. Matthews Hall 9 Harvard Street CGIS 38 Kirkland Street 38 Kirkland St. CGIS East 1727 Cambridge St. CGIS South 1730 Cambridge St. Hillel/Rosovsky Hall 52 Mt. Auburn Street FAS Media Production 59 Plympton Loeb Drama (ART) 64 Brattle St. Harvard Art Museum 200 Innerbelt Rd. Boylston Hall 5 Harvard Yard Jefferson Lab 17 Oxford St. High Energy Physics 38 Oxford St. HPPM 84 Seattle Alst BRI (Bio Res Infrastructure) 16 Divinity Avenue 01/10/17 Hoffman Lab 20 Oxford Street 01/17/17 Biological Laboratories 16 Divinity Avenue 01/18/17 Palfrey House 46 Oxford Street 01/19/17 High Energy Physics 38 Oxford Street 01/19/17 Nieman Foundation 1 Francis Street 01/26/17 Memorial Church Barker Center 23 Harvard Way 12 Quincy St. 01/31/17 02/07/17 LISE 15 Oxford St. 02/14/17 Cruft Lab 15 Oxford St. 02/16/17 Observatory A, B, C, D (FAS-only lines) 60 Garden St. 02/21/17 Perkin Lab 60 Garden St. 02/23/17 Pierce Hall 25 Oxford Street 02/28/17 9

What’s Worked Well Harvard Phone • Harvard Phone FAS Engagement Council Meets monthly since

What’s Worked Well Harvard Phone • Harvard Phone FAS Engagement Council Meets monthly since Feb, 2015: guides planning, provides input on service development and impact, and helps guide the implementation processes • Communicating Early and Often HUIT Local Implementation Manager and local FAS Contact to inform, educate and set expectations for service delivery • Securing Conference Rooms Early for Education/Classes To help ensure high participation in education and classes, local to buildings • Understanding special building or office access requirements Particularly with faculty offices and secure areas 8

Questions ? We’re here to help susan_delellis@harvard. edu laurie_gamble@harvard. edu www. phone. harvard. edu

Questions ? We’re here to help [email protected] edu [email protected] edu www. phone. harvard. edu 9