Harvard Phone Service Overview Demonstration Telephone Replacement Program

Harvard Phone Service Overview & Demonstration Telephone Replacement Program susan_delellis@harvard. edu phone. harvard. edu IT Stakeholder Meeting May 9, 2016 114 Mt. Auburn St. Room 406

Harvard Phone Program Overview Harvard Phone will replace Harvard’s legacy telephony service and provide modern, flexible, easyto-use, communications tools with self service portals and support for mobility Program Scope Services Offered Goals & Objectives • @24, 000 admin/faculty phones • Desk phones, soft phones, cell phones • Reduce legacy infrastructure & lines • Student, fax, emergency, elevator, call center lines remain on legacy service • Support for BYOP • Offer simple service packages • Desktop video and Web conferencing (phase II) • Empower schools and users w/self-service tools • End user & Admin self service portals • Simplify provisioning & billing models • Voice-Over-IP cloud based Verizon offering, powered by Cisco • Implementation & Training services • Focus on communications and outreach • University cost savings over time 2

Harvard Phone Program Current State Program planned conversions Feb, 2016 through Feb, 2018 for approx. 23, 000 lines • Product development nearing completion Platform build, service offerings, operations model, provisioning systems • Policy development and vetting complete Security, E 911 • Early adopter and Early Action sites (Libraries) deployed @ 700 phones with dial-tone only service • Communicating to schools with planned FY ‘ 17 conversions FAS, SEAS, DIV, GSD, HKS, HLS, Central Admin • Developing billing conversion options for FY ‘ 17 conversions Tub level billing Please visit phone. harvard. edu 3

Harvard Phone Desk Sets phone. harvard. edu

Harvard Phone Desk Set Options • Basic Service Bundle Cisco 3905 Desk Set § Single line set § Speakerphone § 10/100 Mbps data interface • Office Service Bundle Cisco 7841 Desk Set § 7841 Desk Set Multi-line set (4) § Speakerphone & Directory § Gig. E data interface § Speed Dials 5

Harvard Phone Desk Set Options - Specialized • Call Coverage Bundle 8851 Desk Set Cisco 8851 Desk Set w/Side Car(s) § Admin coverage up to 41 lines § Speakerphone & Directory § Gig. E data interface • Conference Room Bundle 8831 Conference Set Cisco 8831 Conference Set § For larger conference rooms § Distributed microphones § High Quality speaker 6

Harvard Phone Jabber Soft Phone and Self-Service Portal

What is Jabber? Harvard Phone • Soft phone Incoming and outgoing calls from your Harvard telephone #; uses the Harvard dial plan and Harvard directory • Client app For laptops, i. Pads, smartphones • Desktop video & chat Simple visual and textual communications Access Telepresence sessions from your desktop Supports SIP URI dialing 8

Getting Started with Jabber Harvard Phone • Requires Office or Jabber-Only Service Bundle Download the app from i. Tunes, Play Store or phone. harvard. edu • Login using Harvard. Key Be sure to claim your Harvard. Key http: //iam. harvard. edu/harvardkey • Customize your settings Add contacts, photo, default behaviors 9

Jabber Soft Phone Use Harvard Phone • Headsets or adjunct devices are recommended for use w/Jabber – See phone. harvard. edu for a list of devices; order through Gov. Connect/HCOM • Jabber over Wi-Fi and Cellular Data – Jabber uses the data network for voice calls – Jabber use over carrier Cellular Data plans increases data usage and may increase data costs – We recommend using Jabber over Wi-Fi networks where available – Performance and quality of Jabber calls over Wi-Fi and Cellular Data networks vary • Emergency dialing is not supported on Jabber clients – Do not dial 911 from Jabber Soft Phone 10

Jabber Demonstration Harvard Phone • Getting Started – Logging in – Status/Availability – Menu & Customizing Options • Let’s communicate – Contacts and Chat – Voice Calls – Voicemail 11

Jabber Questions? https: //phone. harvard. edu

Harvard Phone End User Self-Service Portal phone. harvard. edu/selfservice

What is the Self-service Portal? Harvard Phone • Web-based end user portal: phone. harvard. edu/selfservice Available with all Harvard Phone Service Bundles for end user initiated feature changes • Most Commonly used to: Reset Voicemail PIN, call forward calls, set speed dials and simultaneous ring 14

Getting Started with the Self-Service Portal Harvard Phone • Supported on all browsers phone. harvard. edu/selfservice from Harvard Campus networks (office or Wi-Fi), or non. Harvard campus networks via VPN • Login using Harvard. Key Be sure to claim your Harvard. Key http: //iam. harvard. edu/harvardkey Note: Harvard. Key is case sensitive • Self-Care Portal is for personal use Per University Security policy please do not share login credentials 15

Self-Care Portal Demonstration Harvard Phone phone. harvard. edu/selfservice • Getting Started – Logging in – Menus • Options and Capabilities – My Information – Change Voice. Mail PIN – Call Forwarding – Speed Dials – Simultaneous ring 16

Harvard Phone Quick Sheet Information Harvard Phone • Harvard Phone Program Website: https: //phone. harvard. edu • Harvard Phone Self-Service Portal: https: //phone. harvard. edu/selfservice • Jabber and Phone Getting Started and User Guides: https: //phone. harvard. edu • Jabber client download for Windows/MAC laptops: TBD from your local IT Support • Jabber client download for IPhone/IPad: https: //itunes. apple. com/us/app/ciscojabber/id 467192391? mt=8 • Jabber client download for Samsung/Android devices: https: //play. google. com/store/apps/details? id=com. cisco. im 17

Harvard Phone Questions? For more information visit: www. phone. harvard. edu