Harvard Phone Cisco 7841 IP Telephone Features and

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Harvard Phone Cisco 7841 IP Telephone Features and Functionality Unity Voicemail

Harvard Phone Cisco 7841 IP Telephone Features and Functionality Unity Voicemail

What is Harvard Phone? Harvard Phone • Mobile – Make/Receive calls from multiple devices

What is Harvard Phone? Harvard Phone • Mobile – Make/Receive calls from multiple devices (mobile, IP desk phone, computer) • Simple – New technology uses softkeys to access features – University-wide platform with phone directory at your fingertips • State-of-the-Art – Web access (coming soon) suite of self-service tools update your preferences faster – Communicate the way you want to through chat, video, screen sharing and/or telephone 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 2

Harvard Phone Cisco 7841 Telephone Message Waiting/Call Alert Up to 4 lines on buttons

Harvard Phone Cisco 7841 Telephone Message Waiting/Call Alert Up to 4 lines on buttons Line button LED’s: Amber light = incoming call Green light = solid green, your active call flashing green, your held call Red Light = solid red, shared line in use remotely = flashing red, shared line on Hold remotely Feature Softkeys Navigation Pad Voicemail, Setup and Contacts Hold, Transfer and Conference Volume Bar Speaker, Headset and Mute 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 3

Line Button Lights Harvard Phone Lamps defined: • Amber light (flashing) = incoming call

Line Button Lights Harvard Phone Lamps defined: • Amber light (flashing) = incoming call • Green light (solid) = your active call • Green light (flashing) = your call on Hold • Red light (solid) = shared line in use • Red light (flashing) = shared line on Hold 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 4

Harvard Phone Dialing Instructions • Internal Calls (within HU): Dial 5 -digit extension •

Harvard Phone Dialing Instructions • Internal Calls (within HU): Dial 5 -digit extension • External Calls (outside HU): Dial 9 + 10 -digit telephone number • Emergency Services: Dial 9 -1 - 1 or 9 + 9 -1 - 1 NOTE: If you accidentally dial 911, please do not hang up Instead, stay on the call and explain the error to the dispatcher. If you hang up without explanation, a police officer will likely be dispatched. 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 5

What’s new about 9 -1 -1 Harvard Phone • Your location details will be

What’s new about 9 -1 -1 Harvard Phone • Your location details will be tied to the IP phone instrument (not to the jack where the phone is plugged-in) – Tell us when you need to move your Harvard Phone – Please call (617) 495 -7777 or email ithelp@harvard. edu to update your phone location • Calling 9 -1 -1 from your office or cell phone? – Repeat the number and your location to the operator – Use specific details including: • The floor where you are located • Your room number and location • Your building quadrant location 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 6

Harvard Phone Placing Calls • Lift the handset and dial the phone number or

Harvard Phone Placing Calls • Lift the handset and dial the phone number or - Press a Line button or - Press the Speaker button or - Press the New Call softkey or - Press the Headset button or - Press the Redial softkey • You may also dial the number first, then: – Press Call softkey or – One of the other options listed above 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 7

Answering and Ending Calls Harvard Phone • To Answer an incoming call: – Lift

Answering and Ending Calls Harvard Phone • To Answer an incoming call: – Lift the handset or – Press the flashing amber line button or – Press the Answer softkey or – Press the Speaker button or – Press the Headset button • To End a call: - Replace the handset or - Press the End Call softkey or - Press the Speaker button or - Press the Headset button 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 8

Holding and Retrieving a Call Harvard Phone • Placing an active call on Hold:

Holding and Retrieving a Call Harvard Phone • Placing an active call on Hold: – Press (line button will flash green) • Retrieving a call from Hold: – Press Resume softkey or – Press green flashing line button or – Press 05 -15 -2016 (c) Copyright 2015 Pro. Comm Solutions, Inc. All Rights Reserved. 9

Harvard Phone Call Waiting While on a call, a second call may ring to

Harvard Phone Call Waiting While on a call, a second call may ring to your number. You will hear a tone and see a flashing light on your line key: • Answering the second call (initial call automatically on Hold): – Press your amber flashing line button or – Press Answer softkey • Toggle between calls (each call automatically on Hold): – Press your flashing line button or – Press Navigation pad to move highlight – Press Resume softkey 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 10

Transferring Calls Harvard Phone • While on an active call: – Press (call automatically

Transferring Calls Harvard Phone • While on an active call: – Press (call automatically on Hold) – Dial 5 -digit extension to receive the transfer – (optional) When party answers, announce pending transfer – Press • If the called line is busy or does not answer: – Press Cancel softkey – Press Resume softkey or – Press flashing green line button of held call 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 11

Placing and Diverting Calls to Voicemail Harvard Phone • Transferring an active call directly

Placing and Diverting Calls to Voicemail Harvard Phone • Transferring an active call directly to voicemail: – Press (call automatically on Hold) – Press * key – Dial 5 -digit extension of the destination mailbox – Press • Calling a HU voicemail directly (without ringing the telephone): – Press * key – Dial 5 -digit extension of the destination mailbox • Sending a ringing call to your voicemail (without answering it): – Press Decline softkey (call stops ringing and is sent to voicemail) 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 12

Conferencing Calls Harvard Phone • While on an active call (repeat each step to

Conferencing Calls Harvard Phone • While on an active call (repeat each step to add each participant): – Press the Conference button – Dial number to be added (including yourself, max of 4 on the call) – (optional) Announce the pending conference – Press the Conference button • If added participant is unavailable to join: – Press Cancel softkey – Press Resume softkey to reconnect to conferees or – Press flashing green line button to return to original participants 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 13

Forwarding Calls Harvard Phone • To forward all incoming calls to another number: –

Forwarding Calls Harvard Phone • To forward all incoming calls to another number: – Press Fwd. All softkey – Dial 5 -digit extension or 9 + 10 -digit external number to receive calls • To forward all calls to voicemail: – Press Fwd. All softkey – Press Voicemail button • To deactivate forwarding of calls: – Press Fwd. Off softkey 05 -15 -2016 (c) Copyright 2015 Pro. Comm Solutions, Inc. All Rights Reserved. 14

Do Not Disturb (Silence the Ringer) Harvard Phone Temporarily silences audible ringing on your

Do Not Disturb (Silence the Ringer) Harvard Phone Temporarily silences audible ringing on your telephone. (When your telephone rings, you hear a short tone and you will see the message lamp blink. Answer the call or let it go to the coverage path): • To activate (if needed, press More to scroll softkeys): – Press DND softkey – Confirm the feature is active on display screen • To deactivate: - Press DND softkey - Confirm screen displays deactivation 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 15

Voicemail - Moving to the Cloud Harvard Phone • Voice mail access number changes:

Voicemail - Moving to the Cloud Harvard Phone • Voice mail access number changes: 617 -998 -3999 • Features remain the same. Nothing new to learn! • You will need to set up a new voice mail box – For Step-by-Step instructions go to: http: //phone. harvard. edu/learning-center and click on the Voice Mail Information Guide link. • You will receive a copy of your voicemail message (. wav file) in your email A key improvement! 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 16

Saving Voice Mail Messages Harvard Phone Messages on the former voicemail system will not

Saving Voice Mail Messages Harvard Phone Messages on the former voicemail system will not automatically transfer to the new system. You may save them to email. To Save messages in your current voice mail box: – Enable Message Delivery • Message Delivery is a feature that will send your voice mail messages to your email as a. wav file attachment • Call 5 -4900 or email ithelp@harvard. edu and request Message Delivery be enabled – Once enabled, go into your voice mail box • Choose the message you want to save • Forward the message to yourself (follow the voice mail prompts) • The voice mail will forward to your email You cannot transfer messages between voice mail systems. Messages can only be saved using the Message Delivery feature. 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 17

More Features Coming Soon Harvard Phone • Harvard Phone Account – Login using your

More Features Coming Soon Harvard Phone • Harvard Phone Account – Login using your Harvard. Key – Update your preferences from any location with web access • Take calls on the device of your choice using Jabber – Make/Receive calls using your HU number from any device you select. Callers dial your HU number. It will ring the device you select – When dialing, your HU number appears to the called party – not the number of your device • Remote access for you to manage your voice messages via the web – A single voicemail box for all HU telephone number messages (regardless of device or where call was ringing) 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 18

Support Resources Harvard Phone HUIT will support you as we roll out this amazing

Support Resources Harvard Phone HUIT will support you as we roll out this amazing new technology: • View documentation at The Learning Center (for helpful tutorials, user guides, presentations and FAQ) – http: //phone. harvard. edu/learning-center • For Incident Support, contact the HUIT Service Desk – Call: (617) 495 -7777 – Email: ithelp@harvard. edu 05 -15 -2016 (c) Copyright 2016 Pro. Comm Solutions, Inc. All Rights Reserved. 19

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