Harvard Library Portal Information Architecture DRAFT May 16

Harvard Library Portal Information Architecture - DRAFT May 16, 2012

Table of Contents Introduction 3 - Purpose of this Document 4 Information Architecture Introduction 5 - Purpose of the Information Architecture 6 - Portal context diagram 7 Information Architecture Methodology 8 - Review of Library Websites 9 - Lessons Learned 13 - Card Sorting Analysis 14 - User Personas 16 Information Architecture Model 17 - Design Approach 18 - Information Architecture Summary 19 - Information Architecture Detail 20 - Information Architecture Mapping 21 - Next Steps 27 -2 -

Introduction -3 -

Purpose of this Document The purpose of this document is to describe the methodology, findings and outcome of the Information Architecture component of the User Experience work stream. The methodology followed to design the Information Architecture is based on industry best practice and Deloitte’s experience in developing similar work deliverables for other organizations. The Information Architecture Model contained in this document will continue to be iteratively refined as additional feedback is obtained throughout the second phase of the Harvard University Library Portal Project. The Information Architecture will continue to be a living document and design work product that will require continuous review and enhancement as the portal evolves over time. -4 -

Information Architecture Introduction -5 -

Purpose of the Information Architecture An Information Architecture provides the structure for organizing or categorizing content on a web property or website. The Information Architecture is used to develop the navigational components of the website (home page, landing pages and sub-pages). It is used to tag content assets that are surfaced on the website and this tagging or classification of content assets is leveraged by search engines to enable end user search and retrieval activities. Good Information Architecture design follows several basic principles: § User centricity – the terminology and categories created are designed to fit the end user’s perspective (as opposed the organization’s view and/or corporate structure) § Mutual exclusivity – the categories are mutually exclusive, as far as possible, to reduce the chance of misinterpretation § Simplicity – a minimal number of primary categories is preferred so as to ease end user comprehension The Information Architecture should anticipate the most common end user activities so that the website is intuitive. The Portal Context Diagram that follows illustrates some of these end user activities and how the portal itself integrates with and is supported by other library websites, systems and search tools. -6 -

Portal Context Diagram What is a Portal? In the web world, a portal is a website that gives users easy access to a vast array of resources and information, that usually resides in disparate systems. Good portals also give a user a unified User Experience and brand across these multiple resources -7 -

Information Architecture Methodology -8 -

Methodology In developing the Information Architecture, several key activities were undertaken and are documented in the following slides: § Review of Library Websites § Card Sorting § User Persona Development In addition, the Functional Requirements provided by Harvard also informed the development of the Information Architecture. Library stakeholders were engaged throughout these design activities. Working artifacts, such as Personas, and the Information Architecture Model were reviewed by the Working Group. During the next phase of the project, Wireframe Review sessions and Usability Testing will validate the Information Architecture and provide an opportunity for final enhancement prior to the summer 2012 portal launch. Feedback was solicited from the Library Working Group and incorporated into a revised Information Architecture Baseline -9 -

Review of Select Library Websites Parallel to the user interviews, the project team reviewed select leading higher education and non-academic library websites, analyzing their Information Architecture and navigational design elements. This research was used to inform the card sorting exercises as well as the Information Architecture and Wireframes for the new portal. Non-Academic Libraries Higher Education Libraries New York Public Library Cornell University Library MIT Libraries UCLA Library Syracuse University Library Hesburgh Library (U. of Notre Dame) Library of Congress Arlington Public Library Yale University Library British Library University of Texas Library Princeton University Library JFK Presidential Library and Museum Stanford University Libraries NCSU Libraries California Polytechnic State University Library University of British Columbia Library National Library of Australia - 10 - The European Library

Review of Select Library Websites continued The review of selected library websites revealed several common design features and navigational elements. The table below lists the most common features across the various sites along with the percentage of sites using that feature. This data informed the card sorting exercises and the design of the Information Architecture. Feature Description Single Search Box Single search box for library resources that often has tab listing of library media types (e. g. Books, Articles, Journals, Web Content, etc. ) 90% Global Navigation A global navigation menu bar that persists throughout the site 80% Bread Crumb Navigation This feature helps users keep track of their location on all site pages 75% Help (global navigation category) Help content including ask a librarian, and FAQs are offered to the library stakeholders as a category on the global navigation menu bar 70% About the Libraries (global navigation category) Information about library organization as a category on the global navigation menu bar 70% Information about the different libraries and collections as a category on the global navigation menu bar Library services that are offered to the library stakeholders as a category on the global navigation menu bar Access to research resources and support as a category on the global navigation menu bar 60% Search Access to searching library resources as a category on the global navigation menu bar 30% News, Events (global navigation category) Access to library news and events as a category on the global navigation menu bar 30% Hours and Maps (global navigation category) "Hours and Maps" or "Hours" as a category on the global navigation menu bar 25% My Account (global navigation category) Access to library stakeholders’ individual library accounts as a category on the global navigation menu bar 20% Libraries and Collections (global navigation category) Library Services (global navigation category) Research (global navigation category) % - 11 - 55% 30%

Review of Select Library Websites continued The review of selected library websites revealed a range of design approaches from text heavy and feature rich to simple and feature lacking. In the middle we found sites that were image-heavy above the fold and text heavy below the fold. Text Heavy, Feature Rich Simple, Feature Lacking Image/Text Balance The recommended approach for Harvard is to balance visual simplicity with rich functionality. The final layout will be influenced by feedback gathered from multiple reviews with Harvard users - 12 -

Review of Select Library Websites – Lessons Learned Some of the key findings as a result of the library websites review were: § A single search box for searching all library resources was very common (90% of sites). This was generally segmented by media type (e. g. book, article, journal) and would display results within the selected media type in a new window § These disparate search results pages were often re-branded with the parent site’s look and feel § A persistent global navigation and bread-crumb navigation were both common (80% and 75% of sites respectively) – this is also an industry best practice § “Help’”, “About the Libraries”, “ Libraries and Collections”, and “Library Services” were the most common global navigation categories (70%, 60%, 55% respectively). The category names varied slightly across the reviewed sites § Search and Research were often used interchangeably as a global navigation category. Collectively they were used as a global navigation category across 60% of the reviewed sites § Prominent location of Search and Discovery widgets segmented by clear, distinct media types § A trend towards dynamic featured content – a trend we also see in commercial websites § Non-academic libraries focus on engaging websites that follow graphical industry trends § Room for improvement in reaching audience through social media – this is a current web trend where library websites are lagging § Successful content rich home pages have widgets that allow users to change the content type displayed on the page These lessons learned helped inform the card sorting and wireframe design activities - 13 -

Card Sorting Analysis Based on the review of higher education and non-academic library websites, a collection of categories and content items were identified to be used in the card sorting activities Purpose of Card Sorting Exercises • There can be any number of ways to organize content items into logical categories to facilitate more intuitive content navigation and discovery. • Card sorting exercises allow the present or future users of a system define key categories and place content items into those categories. Patterns emerge which help understand how these users view the content. Card Sorting Approach Two types of card sorting activities were performed online with Harvard students, faculty, library staff, and other staff. 1. Open Sort – In the first round of card sorting, participants were given a list of content items based on the content currently housed within the existing Harvard Library Portal and additional content areas documented in the requirements and user requests. Participants then organized these content items in a logical way and named the resulting categories. 2. Closed Sort – Leveraging the results of the open card sort and the review of selected library websites, categories were defined and content items were condensed and renamed. Participants then organized the content items into the predefined categories. - 14 -

Card Sorting Analysis continued Open Card Sort Results • The large number of content items (62) was overwhelming • The existing terminology on the site was confusing to users and required explanation • There was a lack of consistent categories defined by the participants • Several requests to place one content item in multiple categories due to their importance to the research process Closed Card Sort Results • Category results were much more consistent across participants • Research category was too broad and contained too many items, split category into two smaller, more focused categories The key categories identified as a result of this exercise were: 1. Search 2. Research Support & Tools 3. Libraries & Collections 4. About the Library 5. Help - 15 -

User Personas User personas were developed help to paint a clear picture of typical target user groups and describe how/why they will be using the Library Portal. Personas also help in determining key user goals, tasks, and they help inform the IA. Five key Library portal personas were defined based on user feedback Persona Description Experienced Researcher This persona understands how to leverage the Library Portal for research and expects the Library Portal to provide targeted knowledge acquisition. This persona has a defined/refined research process, and expects quick and easy access to research information and library services. Novice Researcher This persona is new to research, and requires quick ramp-up and awareness of resource alternatives. Their research process is an ongoing balance of discovery, and learning the tools and resources available at Harvard. Educator This persona is aware of how to find library resources, and consequently communicates and provides support to others. He/she plans, collaborates and understands how to procure needed resources. This persona is generally a secondary or supporting role to research, or characterized by working with others to develop educational /learning information, tutorials, and research guides for end users. Explorer This persona is oriented towards the discovery of new content, and generally uses the Library Portal to browse for information. The persona tends to be less familiar with library resources and spends majority of time in discovery mode. Information Seeker This persona has a particular research interest that he/she would like to leverage the Library Portal for. He/she often seeks specific information about the library, library services, hours, locations, access and resource availability. * Faculty members, undergraduate students, library staff and external researchers can be described by one or more persona and may approach using the Library Portal from different personal perspectives depending upon the task at hand - 16 -

Information Architecture Model - 17 -

Information Architecture Structure The Information Architecture Model follows on the next several pages. The first view of the Model is a high level summary of the Information Architecture consisting of 5 categories and their associated pages. A detailed view of the Information Architecture follows depicting the types of users that will access the site, the personas that those users assume when using the site, categories, pages, sub pages, secondary content, and external sources, all defined below. Users Various end-users of the site that are embodied by an individual person Personas The personality or mindset that a person may have, and embody in their interactions with the site. Users may function as multiple personas in a given session or across their interactions Category Key content or topic areas that users might be seeking. Generally Action or Process oriented Goals Uses or questions that users are looking to solve as part of the Action or Process Page Main categorization of content Internal Sub Page Key components of the core content area (internal to the portal) Internal Sub Page Key components of the core content area (external to the portal) Secondary Content External Other Actions or information people tend to associate with this particular Action (secondary relationships found within card sorting and user research) Other sources outside of the portal that are supportive or related to the Action - 18 -

Harvard Library Information Architecture - Summary Category Search Research Support and Tools Libraries and Collections About the Library Help Page Catalogs and Databases Research Tools Find a Library Mission General Information HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Google Scholar How to Cite Sources Contribute your Research Depository IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Internal Sub Page External Sub Page Borrow Direct - 19 - Support for Users with Disabilities Access and Technology Questions

Harvard Library Information Architecture - Detail Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 20 and Info database Harvard. edu Donation page Social Media Sources

Sample Persona to Information Architecture Mapping – Experienced Researcher Users Researcher Faculty Students Staff and Librarians Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Primo Central Citation Linker Collection Profile Pages Library Operations Support for Users with Disabilities Access and Technology Questions For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Educator Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 21 and Info database Harvard. edu Donation page Social Media Sources

Sample Persona to Information Architecture Mapping – Novice Researcher Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Searchh Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 22 and Info database Harvard. edu Donation page Social Media Sources

Sample Persona to Information Architecture Mapping Educator Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 23 and Info database Harvard. edu Donation page Social Media Sources

Sample Persona to Information Architecture Mapping Explorer Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 24 and Info database Harvard. edu Donation page Social Media Sources

Sample Persona to Information Architecture Mapping – Information Seeker Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 25 and Info database Harvard. edu Donation page Social Media Sources

Sample User to Information Architecture Mapping – Faculty Member Users Researcher Faculty Students Educator Visitors Personas Experienced Researcher Category Search Research Support and Tools Libraries and Collections Goals How do I organize myself How do I find content Is the content relevant Where do I begin What do I do next What resources are available What else should I view When should I reach out Is there an easier way I’m stuck, what now How do I learn more about… Who can help me I can’t find it Who do I contact Where do I go What are my alternatives Should I talk to a Librarian How do I connect with… Can “I” get it How do I locate it How do I acquire it Who do I talk to Where do I go What amenities are available When is it available How do I get there What else is available Are there other approaches I’m looking for an idea What is new or changing Can Harvard help me What don’t I know about Page Catalogs and Databases Research Tools Find a Library Mission Internal Sub Page HOLLIS Harvard Refworks 73 Library Profile Pages Staff Resources FAQ HOLLIS Classic Endnote Archives & Collections Staff Directory Support for Users with Disabilities E-Resources Harvard Lib. X Archive Profile Pages Staff Profile Pages Access and Technology Questions Primo Central Citation Linker Collection Profile Pages Library Operations For Visitors DASH Research Support Digital Collections Library Technology Services For Donors E-Journals Ask a Librarian Harvard Library Resources Technical Services Report a Problem Geospatial Library Research FAQs Technology and Devices Access Services Tell Us Google Book Search Research Guides Space Preservation Services Contribute your Research External Sub Page Novice Researcher Staff and Librarians Explorer About the Library How do I know What is happening Why is this happening What happened What will happen How will this affect me When will it happen How can I support Can I share my work Can I volunteer How do I donate Google Scholar How to Cite Sources IQSS Dataverse Help Finding Materials Programs and Initiatives OASIS Library Services Library Transition Information Seeker Help I need help finding info What are the policies for… Who can help me Where do I go I’m having technical difficulties Should I talk to a Librarian How do I connect with… Can I get it General Information Depository VIA Get It Services Library Innovation WAX Scan and Deliver Library Digital Initiative Search Beyond Harvard Interlibrary Loan Calendar, News, Events Borrow Direct Secondary Content External Research Support and Tools Search Libraries and Collections Research Support and Tools Libraries and Collections About the Library Help Search Help Find a Library About the Library Databases and Collections Individual Library Pages Centralized Hours - 26 and Info database Harvard. edu Donation page Social Media Sources

Information Architecture Next Steps The Information Architecture of the Harvard Library Portal will continue to evolve throughout the design and testing processes. Wireframe Review sessions and Usability Testing will validate the Information Architecture and provide an opportunity for adjustments prior to the summer 2012 portal launch. - 27 -