Harmonisation Working Group Retail Market Harmonisation Working Group

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Harmonisation Working Group Retail Market Harmonisation Working Group CER Offices, Tallaght 20 October 2009

Harmonisation Working Group Retail Market Harmonisation Working Group CER Offices, Tallaght 20 October 2009

Harmonisation Working Group Agenda v Matters Arising from 6 th October v Presentation of

Harmonisation Working Group Agenda v Matters Arising from 6 th October v Presentation of Proposals and Issues v. General v. Registration v. Supplier Unit Changes v. Objection & Cancellation v. De-Registration v Any Other Business v Next Meeting 2 Private and Confidential

Harmonisation Working Group Matters Arising v HWG Meeting Schedule v. Additional provisional meetings on

Harmonisation Working Group Matters Arising v HWG Meeting Schedule v. Additional provisional meetings on 11 th and 27 th November 3 Private and Confidential

Harmonisation Working Group Comments on Todays Proposals v To be forwarded to v. RMDS@esb.

Harmonisation Working Group Comments on Todays Proposals v To be forwarded to v. [email protected] ie v. Ann. [email protected] co. uk v. Paul. p. [email protected] ibm. com v By c. o. p. Tuesday October 27 th 2009 4 Private and Confidential

Harmonisation Working Group General Issues v Message Header – Additional Supplier ID removed v.

Harmonisation Working Group General Issues v Message Header – Additional Supplier ID removed v. No longer send message on behalf of another Supplier v Supplier ID values remain different in NI; Ro. I v. Harmonisation would create major data migration challenge v MPRN Address Processing v. NIE will adopt county codes with English/Gaelic equivalents for Ro. I counties and separate codes for Derry/Londonderry v. Postcode will remain in NIE address validation v Other Common Data Segments v. Consistent formats adopted v Rejection Reason Codes v. Where the same rejection reason occurs in both markets, then the same rejection reason code, based on Ro. I usage, will be used 5 Private and Confidential

Harmonisation Working Group MPRN Address

Harmonisation Working Group MPRN Address

Harmonisation Working Group Customer Name

Harmonisation Working Group Customer Name

Harmonisation Working Group Customer Contact Details

Harmonisation Working Group Customer Contact Details

Harmonisation Working Group Notification Address

Harmonisation Working Group Notification Address

Harmonisation Working Group Technical Contact

Harmonisation Working Group Technical Contact

Harmonisation Working Group Registration message use v Registration messages to be aligned between Ro.

Harmonisation Working Group Registration message use v Registration messages to be aligned between Ro. I and NI v Introduce message 102 to confirm Co. S acceptance v Message 102 P will always be sent if site visit, energisation or connection agreement required v Message 140 to be included in schema but will not be used in Ro. I v Message 010 no longer used for change of Supplier Unit v. Replaced by 015, 115 R 11 Private and Confidential

Harmonisation Working Group MPRN Web Site v NIE will provide MPRN look-ups for new

Harmonisation Working Group MPRN Web Site v NIE will provide MPRN look-ups for new connections and for connected meter points (metered and unmetered) v Equivalent data will be provided by NIE with the following exceptions v. Non domestic customer name is not proposed – pending DP review v. Medical and special needs data is not proposed – pending DP review • Customer permission required for medical flag in Ro. I v. Meter location, category and register digits/type are not provided v. Meter configuration is not provided for new connections v. Billing address and not meter point address for unmetered sites v Load profile and meter multiplier will be provided v NIE do not propose to provide through the MPRN web-site: v. Market message lookups –managed through the messaging solution v. Download of full list of eligible HH sites (QH is provided in Ro. I) v NIE need to review provision of address search with NIAUR and Consumer Council – concerns exist on erroneous registrations 12 Private and Confidential

Harmonisation Working Group Registration Request 010 MPRN Level

Harmonisation Working Group Registration Request 010 MPRN Level

Harmonisation Working Group Registration Request 010 Co. T History Will be retained in NI

Harmonisation Working Group Registration Request 010 Co. T History Will be retained in NI for debt tracking, segment optional and not used in Ro. I

Harmonisation Working Group Registration Request 010 Meter Readings Data required to identify registers will

Harmonisation Working Group Registration Request 010 Meter Readings Data required to identify registers will differ as NI system does not support register type code

Harmonisation Working Group Registration issues #1 – Co. S Estimates v Co. S estimates

Harmonisation Working Group Registration issues #1 – Co. S Estimates v Co. S estimates are permitted in Ro. I v Will be permitted in NI when scheduled or customer reads are requested but are invalid or not available v Will not be permitted if there is no read history in last 12 months 16 Private and Confidential

Harmonisation Working Group Registration issues #2 – Required Date v Mandatory for NI Co.

Harmonisation Working Group Registration issues #2 – Required Date v Mandatory for NI Co. S when not using a scheduled read v Can be omitted in Ro. I and interpreted ‘as soon as possible’ v Minor differences in rules for specifying required date v Cooling off period for NI domestic customers (see #3 next slide) v Operational differences such as fieldwork lead times v ESB will infer a required date when it is not provided v Handling of Required Date when a Reading is Obtained v In Ro. I the Co. S effective date will be set to the day after the reading date v In NI the required date is used provided the reading used is within 4 working days of the required date v Suppliers requested to comment on the following options 1. 2. 3. v 17 Harmonising on the Ro. I approach Keeping the current, separate arrangement Allowing the NI decision to be driven by lowest implementation cost Depending on NIE systems decisions, options 1 & 2 may incur costs Private and Confidential

Harmonisation Working Group Registration issues #3 – Cooling Off Period v Cooling off period

Harmonisation Working Group Registration issues #3 – Cooling Off Period v Cooling off period is feature of NI market for domestic customers v Suppliers prefer a single customer contact v To facilitate this, it is proposed for the NI market only • Required date must be at or after end of Cooling Off Period • Suppliers may provide meter reading on messages 010 or 210 • If provided on message 010 at registration – If Suppliers sets Co. S estimate flag on NIE will create estimate based on this read at required date (unless a higher priority read available) – If Co. S estimate flag is not set then can NIE use message 010 read at end of Co. P or should message 210 be expected? • If provided on message 210 following Cooling Off Period – NIE will use message 210 reading to facilitate Co. S at read date v Retrospective Co. S (at start of Co. P) is an alternative possibility v. Next slide discusses 18 Private and Confidential

Harmonisation Working Group Registration issues #3 b – Cooling Off Period v Retrospective Co.

Harmonisation Working Group Registration issues #3 b – Cooling Off Period v Retrospective Co. S (at start of Co. P) requires consideration by Suppliers of three issues: v Processing of scheduled reads occurring within the Co. P need to be agreed • If a scheduled read is available can it be used in place of the message 010 read v NIE (and potentially Old Suppliers) would need to suppress or reverse messaging and billing for a period of 10 working days • Accepting use of scheduled read as the Co. S read would eliminate most of these issues v Initial aggregation for settlement will be against the Old Supplier at D+4 until end of cooling off period (D+10) • Suppliers should consider whether this is acceptable v Retrospective Co. S is not possible for keypad v. Customer must call in to complete transfer v. Keypad codes cannot be input retrospectively 19 Private and Confidential

Harmonisation Working Group Registration issues #4 – General Data v Usage type v. Not

Harmonisation Working Group Registration issues #4 – General Data v Usage type v. Not used in Ro. I v. Proposed to remain in NI as Supplier can drive change of DUo. S tariff v. Will become optional: if omitted assume no change v EAI Code v. Regulatory requirements require different code sets: NACE - SIC v Medical Equipment and Customer Special Needs codes v. Schema harmonised (single entry) but codes remain different v. Additional codes should be added using message 013 v Appointment ID v. Field is not used in Ro. I v. Represents a confirmed appointment in NI (even if date subsequently changes) 20 Private and Confidential

Harmonisation Working Group Registration issues #5 – Meter Data and Changes v Serial Number

Harmonisation Working Group Registration issues #5 – Meter Data and Changes v Serial Number and Timeslot Proposals in NI v. Serial number is required in NI to protect against wrong meter in communal blocks. • In Ro. I meter category may be provided as an alternative v. Timeslot is mandatory in NI as systems do not support register type • In Ro. I register type or sequence number may be provided as an alternative v Change to Interval Metering v. NIE allow a change to (or from if <70 k. VA) HH metering as part of a Co. S request. v. Change to QH metering is not proposed to be allowed in Ro. I. 21 Private and Confidential

Harmonisation Working Group New Connection Registration v New Connection Energisation v. Registration is required

Harmonisation Working Group New Connection Registration v New Connection Energisation v. Registration is required for energisation of an NI domestic customer v. Registration is not required for energisation of an Ro. I domestic customer v. NIE propose to retain enduring solution rule because: • Operational efficiency arises from meter installation as per Supplier request • Enables Suppliers to establish customer contract • Safeguards in place for customers requiring in emergency connection v Registrations can be superceded prior to energisation v. NIE will implement equivalent process up to fieldwork despatch similar to the current ESB process 22 Private and Confidential

Harmonisation Working Group Registration Response Issues variously impacting messages 101, 101 P, 102 P

Harmonisation Working Group Registration Response Issues variously impacting messages 101, 101 P, 102 P and 105 v Load Profile, Load Factor, Transformer Loss Factor v. Load Profile populated where available (may not be available for 101 P and 102 P in NI as dependent on meter installation) v. Load Factor not applicable in NI if NHH STo. D metering discontinued v. Transformer Loss Factor not applicable in NI v Customer Contact v. Will be included on 101 P and 102 P in both NI and Ro. I v Effective From Date on message 101 P to be removed v Read Cycle Code v. Code cross refers to a date calendar in both NI and Ro. I v. Constructed using a day number in Ro. I … e. g. cycle day 40 v. Constructed using a week & day number in NI…e. g. week 08 day 5 v Rejection reason codes to be aligned to ensure the same code means the same thing 23 Private and Confidential

Harmonisation Working Group N/C Registration Response Message 101 P

Harmonisation Working Group N/C Registration Response Message 101 P

Harmonisation Working Group N/C Registration Response Message 101

Harmonisation Working Group N/C Registration Response Message 101

Harmonisation Working Group N/C Registration Response Message 101 R

Harmonisation Working Group N/C Registration Response Message 101 R

Harmonisation Working Group Co. S Registration Response Message 102 P

Harmonisation Working Group Co. S Registration Response Message 102 P

Harmonisation Working Group Co. S Registration Response Message 102

Harmonisation Working Group Co. S Registration Response Message 102

Harmonisation Working Group Co. S Registration Response Message 102 R

Harmonisation Working Group Co. S Registration Response Message 102 R

Harmonisation Working Group Notification of Co. S 110

Harmonisation Working Group Notification of Co. S 110

Harmonisation Working Group Co. S Confirmation Issues v Old and New Supplier ID v

Harmonisation Working Group Co. S Confirmation Issues v Old and New Supplier ID v In NI the identification of old supplier is provided to new supplier on N 105 v In NI the identification of new supplier is provided to old supplier on N 105 L v The data provision is to facilitate debt transfer and contact processing and is not applicable in the Ro. I v This arrangement is proposed to continue

Harmonisation Working Group Co. S Confirmation 105

Harmonisation Working Group Co. S Confirmation 105

Harmonisation Working Group Co. S Loss Confirmation 105 L

Harmonisation Working Group Co. S Loss Confirmation 105 L

Harmonisation Working Group Change of Supplier Unit v NIE to introduce messages 015, 115

Harmonisation Working Group Change of Supplier Unit v NIE to introduce messages 015, 115 R (replacing N 010, N 195) v. Message design as per Ro. I v. Processing rules as in Ro. I 34 Private and Confidential

Harmonisation Working Group Change of Supplier Unit Messages

Harmonisation Working Group Change of Supplier Unit Messages

Harmonisation Working Group Objection Issues v Objection for Debt and Contract v. Permitted in

Harmonisation Working Group Objection Issues v Objection for Debt and Contract v. Permitted in Northern Ireland for non-domestic v. Not permitted in Republic of Ireland v Debt Contact Notice v. May be raised by Old Supplier in Northern Ireland only (message 012) v ET Objections v. Not allowed in Ro. I for QH sites v. Timeline is 65 days in Ro. I and 100 days in NI due to read cycle v Rules for Suspending Completion and Fieldwork are Different v. ESB suspend completion for 10 days v. NIE propose to suspend completion and associated fieldwork for 10 days for ET objections before completion v. In NIE fieldwork is currently cancelled for debt or contract objections – but not for debt contact 36 Private and Confidential

Harmonisation Working Group Objection Messages 012 & 112

Harmonisation Working Group Objection Messages 012 & 112

Harmonisation Working Group Objection Message 112 R

Harmonisation Working Group Objection Message 112 R

Harmonisation Working Group Objection Messages 012 W & 112 W

Harmonisation Working Group Objection Messages 012 W & 112 W

Harmonisation Working Group Cancellation v Cancellation reasons to be extended to include Ro. I

Harmonisation Working Group Cancellation v Cancellation reasons to be extended to include Ro. I values v NIE will implement Ro. I process that a new supplier cancel a Co. S following completion for any reason v. There will not need to be an outstanding objection v. Old Supplier must agree using message 011 A v. Cut off in NI will be 100 days (65 days in Ro. I) v. Will not apply to keypad v. In NI this is currently only allowed when there is an ET objection 40 Private and Confidential

Harmonisation Working Group Cancellation Issues v Rules for Automated Cancellation proposed to be slightly

Harmonisation Working Group Cancellation Issues v Rules for Automated Cancellation proposed to be slightly different v. Applies to non-completed Co. S v. Ro. I • 20 days after a scheduled read; or • 40 days after CR required date; or • 40 days from registration acceptance unless there is outstanding fieldwork v. NI • 20 days after a scheduled read; or • 40 days from required date unless there is outstanding fieldwork NIE insist on a required date if not scheduled read. v. NIE will cancel if it apparent that fieldwork cannot be completed (e. g. for reasons of safety or customer failure). 41 Private and Confidential

Harmonisation Working Group Cancellation Messages 011, 111 L

Harmonisation Working Group Cancellation Messages 011, 111 L

Harmonisation Working Group Cancellation Messages 111 R

Harmonisation Working Group Cancellation Messages 111 R

Harmonisation Working Group Cancellation Messages 011 A, 111 A

Harmonisation Working Group Cancellation Messages 011 A, 111 A

Harmonisation Working Group De-Registration Issues v Suppliers must request de-registration in Ro. I using

Harmonisation Working Group De-Registration Issues v Suppliers must request de-registration in Ro. I using message 021 v DUo. S standing/capacity charges apply to de-energised sites in Ro. I v Deregistration terminates DUo. S charges v PRM de-registration leads to termination of MPRN • No re-registration is possible v CUS de-registration leads to MPRN remaining de-energised • Re-registration and energisation is possible through submitting 010 v ESB also monitor de-energised sites > 2 yrs and may invite de-registration v Suppliers cannot currently request de-registration in NI v No DUo. S charges apply to de-energised sites in NI v NIE currently handle disconnections for site demolition etc. and issue N 122 to terminate registration and inform Supplier v Same incentives to de-registration may not currently exist in NI v NIE require additional time to consider implications for revenue protection, re-registration and connections processes 45 Private and Confidential

Harmonisation Working Group Any Other Business 46 Private and Confidential

Harmonisation Working Group Any Other Business 46 Private and Confidential

Harmonisation Working Group Next Meeting v Monday November 2 nd, 11 am to 3

Harmonisation Working Group Next Meeting v Monday November 2 nd, 11 am to 3 pm v. At NIAUR offices, Queen Street, Belfast v. Clarification of Supplier Registration Comments v. Presentation of Fieldwork v Wednesday November 11 th, 12 am to 4 pm v. At NIAUR offices, Queen Street, Belfast v. Proposal Agreement on Registration 47 Private and Confidential