hapter Harcourt Inc items and derived items copyright

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hapter 組織目標制定和規劃 Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

hapter 組織目標制定和規劃 Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc. Developed by Stephen M. Peters All rights reserved. Requests for permission to make copies of any part of the work should be mailed to the following address: Permissions Department, Harcourt, Inc. , 6277 and Sea derived Harbor Drive, Orlando, Florida Inc. items copyright © 2001 32887 -6777. by Harcourt, Inc.

目標和計畫 對內部和外部人員 Inside Motorola 使命聲明 激勵和認同來源 行動指導 績效標準 Developed by Stephen M. Peters Harcourt,

目標和計畫 對內部和外部人員 Inside Motorola 使命聲明 激勵和認同來源 行動指導 績效標準 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

目標和計畫的重要性 目標和計畫 Ü和行動相關 Ü績效標準 Ü行動指導 The Tide Clothesline Developed by Stephen M. Peters Harcourt,

目標和計畫的重要性 目標和計畫 Ü和行動相關 Ü績效標準 Ü行動指導 The Tide Clothesline Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

方法目的鏈 • 低階層完成目標後，允許達成高階層目 標。 Developed by Stephen M. Peters Harcourt, Inc. items and derived

方法目的鏈 • 低階層完成目標後，允許達成高階層目 標。 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

有效目標的制定 目標特性 ø特定的和可衡量 ø涵蓋主要結果範圍 ø具挑戰性但可實現的 ø定義時間期 ø與報酬結合 Developed by Stephen M. Peters Harcourt, Inc.

有效目標的制定 目標特性 ø特定的和可衡量 ø涵蓋主要結果範圍 ø具挑戰性但可實現的 ø定義時間期 ø與報酬結合 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

Shewhart 的持續改善循環 4. 行動 分析結果； 投入學習於行動中 3. 檢查 觀察結果 1. 計畫 決定期望的改變、 並規劃改變 2.

Shewhart 的持續改善循環 4. 行動 分析結果； 投入學習於行動中 3. 檢查 觀察結果 1. 計畫 決定期望的改變、 並規劃改變 2. 執行 執行改變 Source: Based on Thomas F. Rienzo, “Planning Deming Management Service Organizations, ” Business Horizons 36, no. 3 (May-June 1993), 19 -29 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

Shewhart Cycle (PDCA) TQM ø 計畫 在特定過程中一種試驗或改變。 ø 做 試驗或完成改變。 ø 檢查 結果。 ø

Shewhart Cycle (PDCA) TQM ø 計畫 在特定過程中一種試驗或改變。 ø 做 試驗或完成改變。 ø 檢查 結果。 ø 行動 基於所學改善過程。 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

權變計畫 • 可能以劇本方式定義。 • 定義公司對未來不可知情況的回應。 Is just rolling the dice good enough? Developed by

權變計畫 • 可能以劇本方式定義。 • 定義公司對未來不可知情況的回應。 Is just rolling the dice good enough? Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

規劃的時間構面 短期規劃 〈作業性目標〉 中期規劃 〈戰術性目標〉 Developed by Stephen M. Peters 長期規劃 〈策略性目標〉 Harcourt, Inc.

規劃的時間構面 短期規劃 〈作業性目標〉 中期規劃 〈戰術性目標〉 Developed by Stephen M. Peters 長期規劃 〈策略性目標〉 Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

波特的競爭性因素 替代品的威脅 潛在新的進入者 競爭者的威脅 和買者的議價能力 小心 和供應商的議價能力 Developed by Stephen M. Peters Harcourt, Inc.

波特的競爭性因素 替代品的威脅 潛在新的進入者 競爭者的威脅 和買者的議價能力 小心 和供應商的議價能力 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

競爭策略 • 差異化 • 成本領導 • 集中 Developed by Stephen M. Peters Harcourt, Inc.

競爭策略 • 差異化 • 成本領導 • 集中 Developed by Stephen M. Peters Harcourt, Inc. items and derived items copyright © 2001 by Harcourt, Inc.

hapter Harcourt Inc items and derived items copyrighthapter Harcourt Inc items and derived items copyright
hapter Harcourt Inc items and derived items copyrighthapter Harcourt Inc items and derived items copyright
hapter Harcourt Inc items and derived items copyrighthapter Harcourt Inc items and derived items copyright
Harcourt Inc items and derived items copyright 2001Harcourt Inc items and derived items copyright 2001
Fundamental Derived Positions Fundamental derived Positions Fundamental derivedFundamental Derived Positions Fundamental derived Positions Fundamental derived
Houghton Mifflin Harcourt Publishing Company Houghton Mifflin HarcourtHoughton Mifflin Harcourt Publishing Company Houghton Mifflin Harcourt
CC HAPTER s 13 15 16 HAPTER SPORTSCC HAPTER s 13 15 16 HAPTER SPORTS
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