Hampshire Pensions Employer Focus Group Hampshire Pension Services

Hampshire Pensions Employer Focus Group Hampshire Pension Services 5 th August 2020 Amanda Baulcomb Gemma Pawlik Rachel James

Employer feedback to help improve member and employer communication. Employer feedback on administration policy Purpose of the group Review of documents for members and employers Opportunity for Pension Services to understand employer issues Help improve customer journey for member

What we want to cover today • Overview of how we are working under Covid-19 • Review of our journey so far and the 2020 Pensions Road Map • Online joiner notifications for new members and online membership option form • Online member estimates • Online retirement declaration form • Employer Hub update

Overview of how we are working under Covid-19

Team is working remotely including our customer support team Encouraging members to email where possible Current working arrangements Employers to email, however where call back needed will be facilitated Limited staff going in 2 times a week From the end of July a small number of staff will return to the offices Remaining staff will be working from home until at least the end of September Prioritised payroll, deaths, retirements

Review of our journey so far

The Road Ahead Q 2 2021 Monthly returns Pensions Road Map (Subject to pilot) Q 4 2020 Rollout of Employer Hub Q 3 2020 Direct entry leavers (subject to pilot) (Member & Employer) 2020 Pilot of Employer Hub Q 2 2020 Online member estimates Q 1 2020 New Members to start on Portal

Member Portal

Number registered Member portal updates December 2019 353 January 2020 570 February 2020 447 March 2020 358 April 2020 430 May 2020 456 June 2020 638 July 2020 921 Total registrations to date 15, 143

Online joiner notifications Encourage people to engage with their pension! • Increase take-up What have we done… • Asking for email addresses to be provided on Employer Starter forms • Sending an email notification to members to advise Starter notification on member portal account Are you providing email addresses for all new starters? Any feedback on what you would like to know in terms of new registrations ?

Online Membership Option Form Encourage people to engage with their pension! • Increase take-up What have we done… • Membership option Form available online for members to complete What communications do you send to your new starters to advise of the LGPS? Are there changes you need to make to your notifications to encourage members to go on to the Member Portal as a new starter?

Member Estimates Encourage people to engage with their pension! • Increase take-up What have we done… • Members now have access to run standard online estimates via their Member Portal Account Have you used this yet yourself? Any initial feedback, questions before we move on to a demo?

Member Estimates - Demo

Retirement Declaration Form Coming August 2020

Employer Hub

Allow access to your employee member data Ability to notify us of starters, leavers and amendments Employer Hub Implementation - Coming 2020 Ability to run employer estimates Employer reporting Upload documents

Email notifications to new joiners Membership Option Form on Member Portal Summary of online service development Member Estimates Retirement declaration Form on Member Portal Employer Hub for all Employers

Any other questions?