Hampshire Pensions Employer Focus Group Hampshire Pension Services

Hampshire Pensions Employer Focus Group Hampshire Pension Services 7 th December 2020 Amanda Baulcomb Gemma Pawlik Steph Sherwood

Employer feedback to help improve member and employer communication. Employer feedback on administration policy Purpose of the group Review of documents for members and employers Opportunity for Pension Services to understand employer issues Help improve customer journey for member

What we want to cover today • Overview of Employer Hub Rollout • Overview of Employer Hub development plans • Demo of new ‘Employer Hub’ • Guidance and Support for Employer Hub

Employer Hub – Rollout and development plan

Employer Hub rollout 2020/21 Phase 1 October to December 2020 Activity & Outcomes title List of activities Phase 2 January to March 2021 Activity & Outcomes title Q 3 2020 List of activities Direct entry leavers (Member & Employer) Go live of Employer Hub Transition of existing regular Hampshire Users Decommission Employer Web Pilot for West Sussex Employers to Employer Hub Employer Focus Groups on new Hub Rollout initially WS Key Employers Top 25% of WS/Hampshire Employers rolled out Phase 3 April to August 2021 Activity & Outcomes title List of activities Switch off Employer 'Achieve Forms' separate online forms available via Pensions 2020 website Pilot of Employer Hub Roll out to all remaining employers Phase 4 September to December 2021 Activity & Outcomes title List of activities Employer Performance Reporting developed Employer annual return upload development Move to monthly Bulk Joiners only for all Open to all employers on an interest basis (no individual starter forms)* Employer work tray Review employer use of Employer Hub to assess barriers for Employers in using, Development of leaver and estimate form engaging move to Employer Hub for all - employer internal checking notifications Development and implementation of Bulk Joiner Employer Focus group - Feedback on Hub Development and implementation of automation

Any comments or concerns?

Employer Hub – Live Demo

Employer Hub – Activation process • 10 th/11 th December new Hub accounts will be created for you. • You will receive an email containing your new username and the activation link for the new Hub. • You will then receive a second email containing the activation code to activate your account. • Once you have activated your account, feel free to have a look around. • Please do not submit any changes, amendments or estimates until Monday 14 th December.

One to one support session Employer Guides Support and guidance Team to support with initial set up Team to support with any user issues or questions via pensions. system. team@hants. gov. uk Support on the Pensions Website

Any other support employers might need? Any concerns with changes?

Any other questions?