Half Day Workshop Achieving Customer Service Excellence Take

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Half – Day Workshop Achieving Customer Service Excellence Take the best of Pike Place

Half – Day Workshop Achieving Customer Service Excellence Take the best of Pike Place Fish Market®, Disney®, Nordstrom®, FED EX®, Southwest Airlines®, Krispy Kreme®, add 20 years of personal experience, sprinkle in over 150 books, articles and research studies and this is the result! Customer service is THE KEY to the future success of your organization. In our half-day workshop, participants will learn: The TOP TEN service mistakes customers hate and those they love The MAGIC WORDS to use and those to avoid with customers SUCCESSFUL TECHNIQUES to help customers buy more! How to make a GREAT CONNECTION on the telephone How to SELL YOURSELF and why it is a critical first step The secrets of WORLD CLASS COMPANIES TEN KEYS to effective communication How to build CUSTOMER LOYALTY and RAVING FANS How to identify, meet and then EXCEED customer expectations SEVEN CRITICAL ELEMENTS to achieving excellence Sponsor: Wednesday, June 1, 2005 Seminar Times Registration Fees 8: 30 AM-Noon 1 PM-4: 30 PM $59; Group Rate (four or more): $50 Early Bird Deadline: May 18 th After Early Bird: $69; Group (four or more): $59 Location: Owatonna Grand Hotel & Conference Center, 1212 Frontage Rd. W This is a very participation-oriented learning experience. It is not just theory. At our workshop, you definitely get to “PRACTICE WHAT WE PREACH!” 1987 E. M 28; Marquette, MI 49855; (800) 816 -7919