H S I L G N E 4

H S I L G N E 4 TH CLASS MISS BRENDA JARA

CONTENT 4 CONTENT 5 UNIT 3: TELEPHONE TALK UNIT 4: NETWORKING • Listening: Numbers in business. ASSIGMENT: The perfect location • Reading: Ringing in the Millions. • Listening: Meeting in a hotel bar. • Writing: Telephone frustration. Talking about other people. • Grammar: Indirect questions. • Speaking: What does he/she do? • Vocabulary: Telephone phrases. • Listening: Sales contacts.

GRAMMAR: INDIRECT QUESTIONS Examples: Direct question: What is he doing? Indirect question: Do you know what he is doing? Direct question: Where have they been? Indirect question: I wonder where they have been?

INDIRECT QUESTIONS The indirect questions are not normal questions. They have the same word order as statements and we do not use the verb do to form a question. They usually come after introductory phrases combined with interrogative pronouns and adjectives (who, whom, what, which, whose), adverbs (when, where, how, why) or if, whether. Compare the following direct and indirect questions: Direct: What did she want? - Indirect: Do you know what she wanted? Direct: Where was it? - Indirect: Do you remember where it was? Direct: Will they come? - Indirect: I wonder if they will come. We can use many other introductory phrases to start such questions, e. g. I ask, I wonder, I want/would like to know, I can't remember, I have no idea, I am sure etc. , or they can be introduced by direct questions such as Can you tell me, Do you know, Do you remember, Have you any idea.

TIME TO PRACTICE: Q 1 - I have no idea ____. where she's where she is where is she Q 2 - Could you tell me ____ gone? where she's where is she where has she Q 3 - I asked them where ____ going. were they were Q 4 - Can you tell me how much ____ cost? will it it will Q 5 - Do you have any idea how long ____ me to do it? did it take it took it Q 6 - Has she told you whether ____ help? will she will Q 7 - Can you explain why ____ so expensive? is it it's Q 8 - She asked me where ____ from. do I come I I come Q 9 - I was wondering why ____ take the train; it'll be quicker. don't we we don't Q 10 - Can you remember _____? what did she say what she said

ANSWERS: KEYS

QUESTIONS: Write your own questions using grammar learned ‘INDIRECT QUESTION’ 1. 2. 3. 4. 5. 6. -

VOCABULARY: TELEPHONE PHRASES Make a call -1. -Introducing yourself Good morning/afternoon/evening. This is Mike at (company name)/Mike from (department name). Could I speak to(person you’re calling for)? [If you are calling to speak to a specific person] Good morning/afternoon/evening. This is Mike at (company name)/Mike from (department name). I’m calling about/because…. [If you are calling for a specific reason but not to talk to a specific person] -2. -When the person you want to speak to is unavailable Can I leave a message for him/her? Could you tell him/her that I called, please? Could you ask him/her to call me back, please? Okay, thanks. I’ll call back later. -3. -Dealing with bad connections I think we have a bad connection. Can I call you back? I’m sorry, we have a bad connection. Could you speak a little louder, please? I’m sorry, could you repeat that please? -4. -Ending the call Thank you very much. Have a good day. Thanks for your help. Have a good day.

WRITING: THELEPHONE FRUSTATION Telephone Conversations Having telephone conversations in a second language can be very stressful. If you don’t know what to say, it is very common to feel nervous in any conversation. This is true even when speaking in your native tongue. One of the main reasons people get nervous is because they aren’t prepared and know they might make mistakes during the conversation. To improve confidence on the phone you must learn what to say. The first thing you should do to improve your telephone communication ability is to start out small by learning simple vocabulary and phrases. Start by knowing different greetings. It is so easy when learning English to try to do too much too soon and then get frustrated with not being able to speak as you had imagined. You have to start small, gradually developing skills and slowly working up to something more difficult. Relax and enjoy yourself as well. Everyone knows learning a language can be frustrating! Don’t worry if you make mistakes. Native speakers of English understand that you won’t say everything the exact same way that they would. You shouldn’t feel that you can’t make any mistakes, no one expects you to be perfect. In the following examples on English telephone conversations, we will give many examples of sentences and phrases you should know. From the start until the end of a telephone conversation we will go over everything all the way from greetings to goodbyes. Here a few sets of Telephone Conversations. Read the conversations in each set so that you will become familiar with the typical words frequently used in telephone conversations. Only over the period of time and after more practice hours, you could master how to converse in telephone. You might have had many such telephone conversations either in your social life or in your business life. Share your blissful moments with us. You will be duly acknowledged.

HOMEWORK: Write 10 indirect questions.