Gweithdy 6 Workshop 6 Datblygu Rhaglen Brentisiaethau o

Gweithdy 6 Workshop 6 Datblygu Rhaglen Brentisiaethau o Safon Uchel Developing a Quality Apprenticeship Programme Sandra Sexton , BT Group

WELCOME BT Apprenticeship Programme

BT’s Approach To Apprenticeships • BT has run apprenticeship programmes for over 50 years.

BT’s Approach To Apprenticeships • Attract new talent into the organisation and also to assist with future proofing skills for the future, where experienced employees are able to pass on their unique skills and knowledge to each apprentice. • Promote STEM subjects for females.

BT’s Approach To Apprenticeships • Our on line recruitment portal has video case studies of some of our apprentices from a diverse range of backgrounds who share their positive experience.

BT’s Approach To Apprenticeships • Attend schools/colleges/jobs fairs across Wales to highlight the benefits of apprenticeships to a diverse range of people.

BT’s Approach To Apprenticeships • At our recruitment hubs we also ensure that we have female apprentices/ex apprentices present. • Promote volunteering in the local community

BT’s Approach To Apprenticeships Originally within BT the only apprentice offering was for engineering roles and near enough 100% were male. This has moved forward into a variety of roles and in addition the number of apprenticeships we have offered. Within this time we now assess our own apprentices and have gained accreditation to run our own NVQ provision centre. We have also focused on attracting more women into STEM roles and there is a marked increase in the number of female apprentices within the business.

BT’s Approach To Apprenticeships We measure our apprentices progression through clear milestones throughout their programme and review our success rates on completion and seek feedback from our apprentices during and at the end of their programme. We have employee surveys and measure our apprentices results against wider business areas and year on year has seen higher positive results with our apprentices across the range of topics. We value apprentices because young people bring new skills and innovation to the business. They are the life blood of the organisation as they help shape the future workforce within Wales and of the company. At BT Cymru Wales, we think it is important to give young people an opportunity to get into work, to gain valuable skills and to have those skills recognised by a third party. Apprenticeships are good for BT’s business and play a key role in ensuring that we maintain and develop a highly skilled workforce within Wales. For young people, they are a great way to transform their enthusiasm into valuable skills that will serve them well wherever their careers take them.

BT’s Approach To Apprenticeships Statistics Apprentices recruited 2014 - 2016 BT Consumer Group Openreach TS&O Wholesale and Ven Business & PS Global Grand Total 2014 2015 23 10 1 1 15 8 1 35 24 2015 2016 Gran Total 18 18 1 1 18 56 12 30 2 4 1 1 1 52 111 Apprentices currently on Programme Count of EIN Row Labels BT Consumer Group Openreach TS&O Wholesale and Ven Global Grand Total Column Labels 9 3 1 15 8 1 13 24 2016 Grand Total 18 12 2 1 52 18 1 42 23 4 1 89

Female Intake 2014 - 2. 25% 2015 - 5. 62% 2016 -15. 73% Total – 23. 60%

Recruitment plans for 2017 Up to 200 apprentices Customer service Cyber Security Fleet Power engineering Level 2 telecoms Logistic operation

ESTYN gave us positive feedback on BT Cymru Wales’ quality of our apprentice assessors Five year retention is 96% Apprentice learner surveys for satisfaction stands at 87% Learner Voice Survey records 90 -99% positive across all questions (strongly agree and agree) Promotion rates are high at 14% of apprentice recruits Over 96% of our apprentices achieve their full apprenticeship Our completion rate over five years averages 92% We have increased our ratios of recruitment of females, people with disabilities and from ethnic backgrounds year on year for the past three years and have a range of initiatives to improve this further in the three years ahead.

BT’s Apprenticeship programmes Level 2 Trainee Engineers Advanced Apprenticeships Level 2 & 3 No specific qualifications, GCSE’s or equivalent at but a good level of maths grades A*-C in English and English Maths (dependent on each programme) Driving license Higher Apprenticeships 2 A Levels or equivalent at grades A-C Degree Level Apprenticeships 3 A Levels or equivalent at grades of above The will achieve BTEC Level 2 or 3 Diploma in professional competence for IT and Telecoms NVQ Level 3 plus Essential skill Wales Higher will gain a foundation degree Apprenticeship Programmes • Customer Service • Engineering • Finance • Information Technology • Logistics & Facilities Management • Resourcing & Service Management • Security • Vehicle Management • Cyber Security • HR • Fleet

The Role of the Training Provider Linda Simpson Head of Partnership Delivery - Acorn

Key areas of support: • Funding Management • Systems/Data • Paperwork/Bureaucracy • Recruitment • AMS • Inspection • HMI Requirements/Welsh Language • Advice and Guidance • Framework delivery/sharing best practice/NTFW membership • Maximising Opportunities • Jobs Growth Wales/Employability Skills Programme • Degree Apprenticeships/Development of Apprenticeships

Q&A