Guidance and counselling of immigrants Advice centre and
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Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki 19. 4. 2013 Networking experiences in response to legal immigrants’ global needs Eija Kyllönen-Saarnio Editor-in-Chief, City of Helsinki, Finland
Guidance and counselling of immigrants in City of Helsinki • Commucations Office, Information and Multilingual Communication –unit – Advice centre Virka Info – Webservices Infobank. fi and Finnishcourses. fi
Advice centre Virka Info – – – – For all residents of Helsinki In 11 languages Monday to Saturday Face-to-face Phone E-mail Coming: Online (chat) – In 2012, 160 000 clients, 4000 cases were related to immigration – Co-operation contracts
Webservices: Infobank. fi and Finnishcourses. fi • Infobank. fi • 15 languages, most used Finnish, English, Russian, Arabic • 800 000 visits in 2012 • About 45 % of users are not in Finland • Most popular subjects: Finnish language, accomodation, starting business
Webservices: Infobank. fi • Same content in all languages • Main content o o o Welcome to Finland Permits Accomodation Finnish language Employment Education Health Social services Crises Culture and Leasure NGOs
Webservices: Finnishcourses. fi • Gathers information on Finnish and Swedish language courses for adults in the Helsinki Region • In 3 languages: Finnish, English, Russian • Same content in all languages • Opened in March 2012 • 600 courses in the first year
Beta. infopankki. fi – – – A new website with new content and content structure Themes Moving to Finland Living in Finland Information on Finland Local Information
Funding of the webservices • Five-year cooperation agreement (2009 -2013) between the government and the municipalities. • Government funding partners – The Ministry of the Interior – the Ministry of Employment and the Economy – the Ministry of Education and Culture – the Social Insurance Institution of Finland – the Ministry of Finance • The municipal sections are the responsibility of the respective member municipalities. • The Finnishcourses. fi has received co-funding of the European Social Fund.
Contact www. infopankki. fi www. finnishcourses. fi beta. infopankki. fi Editor-in-Chief Eija Kyllönen-Saarnio eija. kyllonen-saarnio@hel. fi +358 9 310 73367 City of Helsinki Infopankki P. O. BOX 1 00099 City of Helsinki Finland
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