GSA Catalog Management 1 2020 NIBNAEPB Virtual Conference

GSA Catalog Management 1 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Overview Catalog Management (CM) is one of the 4 Cornerstone Initiatives of GSA’s Federal Marketplace Strategy, or “FMP” ● Catalog Management ● Commercial Platforms ● Contract Acquisition Lifecycle Management (CALM) system ● MAS Consolidation GSA manages more than 70 million products and services in its catalogs, but relies on outdated policies, processes, and tools resulting in significant problems for stakeholders. Examples: ● Customers continually cite missing and/or inaccurate photos and descriptions as a top complaint on the Customer Loyalty Survey ● The average cycle time to reflect a catalog change on GSA Advantage! is 84 hours representing a significant lag time ● The Vendor Support Center manages an average of ~1000 inquiries per month related to catalog management systems 2 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Vision Through modernizing and simplifying our catalog management capabilities, GSA will ensure: ● Buyers can easily search, compare, purchase, and receiving offerings that meet their requirements ● Suppliers can easily add and modify offerings ● The GSA workforce can easily access and analyze data 3 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Future State (New) Catalog Management Systems Downstream Applications Common Catalog Platform (CCP) The user interface / website for accessing and managing catalogs and catalog data for both GSA workforce and vendors Advantage and other Virtual Stores API Connection Authoritative Catalog Repository (ACR) New cloud-based storage for all catalog data API Connection Verified Product Portal (VPP) A portal for verified manufacturer / wholesaler data that will also augment existing catalog data 4 | 2020 NIB/NAEPB Virtual Conference and Expo API Data Feed(s) Search Engine GECO GSA Global Supply OMS CALC e. Buy e. Library 2. 0 (Discovery, Navigator)

GSA Catalog Management: Project Roadmap Stage 3 Discovery & Analysis Stage 1 Stage 2 FY 19 FY 20 - FY 21 - FY 22+ Scale Common Catalog Full Implementation of Common Catalog Discovery & Scoping Analysis & Market Research ✓Assessment of current state ✓Future-state objectives ✓Enhancement opportunities ✓Future-state alternatives and analysis ✓Recommendations ✓Roadmap Lay foundation for Common Catalog ● Establish new master data ● Stand-up new repository - the “Authoritative Common Catalog Repository” (ACR) Platform ● Define Requirements for ● Begin consuming Common Catalog Platform legacy catalog ● Establish New Catalog management Management Office (CMO) systems ● Improve MAS COTS products ● Improve all MAS data quality products/services data quality ○Verified Product Portal ○MAS Products Data Standards & Policy ○Interim Enhancements to Advantage! 5 | 2020 NIB/NAEPB Virtual Conference and Expo ● Consume remaining catalog management systems ● Improve all FAS offerings data quality (NSNs, GWACS/IDIQs) Catalog Maintenance

GSA Catalog Management: Verified Products Portal The Verified Products Portal (VPP) will be a manufacturer and wholesaler facing portal where participants will be able provide rich data elements such as: Supplier Authorization Details such as their authorized resellers, product lines, and Doing Business As (DBA) Product Category Details such as the product’s brand name and manufacturer part number (MPN) Product Descriptions/ Images including if the product is remanufactured, high and low resolution product images, and product features Supply Chain Attributes such as Country of Origin (COO) if applicable and Energy. Star Labels Pricing Information (optional) such as a threshold for which the authenticity of the item is questionable and date of upcoming price increases Connections to Catalog ● VPP will connect to the Authoritative Catalog Repository (ACR) through an API ● Data provided by the VPP will be used to augment and standardize catalogs for accurate product representation to customers 6 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Verified Products Portal ● Benefits ○ Improve the buyer experience by eliminating variability and providing more consistent product representations, as well as richer product content such as videos and product manuals. ○ Reduce the burden on resellers to provide letters of supply and product specifications ○ Allow for greater automation in reviewing and approving catalog files for GSA workforce; it will also assist with supply chain risk management ● Timeline ○ Award made in May 2020 ○ Engaged with manufacturers June - August 2020 ○ Soft launch / prototype set to deploy in late November, 2020 ○ Focus of FY 21 will be developing connection to ACR 7 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Verified Products Portal (Landing page preview) 8 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Authoritative Catalog Repository (ACR) ● Modernization to GSA’s catalog data storage ○ New, cloud-based home for all catalog data ○ Foundation for new, web-based user interface (Common Catalog Platform) ● Benefits: ○ Improved catalog processing time ○ Increased data accessibility ○ Increased data accuracy / compliance ■ ACR to implement pipelines to enrich catalog data and flag discrepancies ■ Builds the foundation for several new features in CCP and on Advantage! ● Timeline: ○ FY 20: contractor onboarded for development; foundational infrastructure deployed ○ FY 21: focus is on developing interfaces with systems to ingest, enrich, and publish MAS Products and Services catalogs; phased data migration to ACR 9 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Common Catalog Platform The Common Catalog Platform (CCP) will offer a new, web-based user interface for all catalog actors including contract holders and the GSA workforce. Common Catalog Platform (CCP) Objectives Example Benefits ● Enhanced Data Governance ○ Improve catalog data quality ○ Preserve historical catalog records ● Combine ingest & approval of catalog pricing / data to review and approve pricing and catalog data in one step ● Improved Systems Efficiency ○ Retire two-step MAS catalog process ○ Decommission legacy catalog tools / apps ● Discern contractual and administrative actions so that purely administrative actions can be effective immediately in applications like Advantage ● Augmented Catalog Access ○ Enhance digital experience ○ Create a single catalog access point ○ Line item / catalog-wide changes, review, and approval ● Tracked, line-item changes CCP shows exact differences between existing catalog with proposed changes (additions, changes, deletes) to both vendors and COs ● ● Integrated Catalog and Contracting Processes ○ Streamline administrative changes and data exchange Contracting forms will auto-fill from the CCP to reflect temporary pricing changes and other contracting relevant catalog actions Timeline: Currently developing requirements. FY 21 focus is on issuing solicitation and making award. 10 | 2020 NIB/NAEPB Virtual Conference and Expo

Account Welcome to the Common Catalog Portal! Preferences Help Login As Vendor Customer Contracting Officer Manufacturer Catalog Mgmt Specialist *This User Interface (UI) Mock-up is not meant to be exhaustive or prescriptive, but rather as a framework for further discussion and investigation. 11 | 2020 NIB/NAEPB Virtual Conference and Expo

The CCP could enable easier temporary removal of items This mock-up is not meant to be exhaustive or definitive; it is a framework for discussion 12 | 2020 NIB/NAEPB Virtual Conference and Expo

The CCP could allow vendors to easily search their own catalogs using different view types This mock-up is not meant to be exhaustive or definitive; it is a framework for discussion 13 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Impacts to GSA Advantage ● ACR will enable increased data accuracy / compliance ○ ACR / CCP to implement (real-time) inventory management ○ ACR establishes pipelines to enrich catalog data and flag discrepancies ● ACR will become data source for Advantage! production data ○ Catalog enrichment efforts will integrated directly to Advantage! ○ Eventually, this will allow near-real time compliance flagging against the production catalog -- even if no modification has been initiated by vendor ■ Continuous delivery of ETS flagging / product removal ■ Continuous delivery of NSN-in-part-number flagging / product removal until remediation 14 | 2020 NIB/NAEPB Virtual Conference and Expo

The CCP could facilitate increased market research capabilities for CO’s and Vendors This mock-up is not meant to be exhaustive or definitive; it is a framework for discussion 15 | 2020 NIB/NAEPB Virtual Conference and Expo

GSA Catalog Management: Wrap up ● Next steps ○ Vendor focus groups ○ RFI for current MAS contract holders ● Follow us on Interact! ○ https: //interact. gsa. gov/group/gsa-catalog-management ● Questions 16 | 2020 NIB/NAEPB Virtual Conference and Expo