Group 2 Validation Session Industry Image Important YES

Group 2 Validation Session • Industry Image – Important? - YES – Why? • Predicates everything else that we do • Still negative image (Consumer Perception)

Industry Image • What needs to be done? – Need positive messages – Make it sexy – Need national media inventory to publish positive information and list of people to validate information

Industry Image • Does it fit CCIF? – CCIF represents all stakeholders – CCIF should and can continue on Industry Image

Recruit & Retention • Important? – YES • Why? – Aging Demographic amongst technicians – Core competency is still labour – Demand for skilled labour will continue to drive up labour costs.

Recruit and Retention • What needs to be done? – Educate the educators – Fund facilities – Show it as a long term profession – Change attitude of facility owners – Eliminate barriers to entry (tool costs)

Recruit and Retention • Does it fit CCIF? – Yes there have been some wins • CD-Rom • Tax credits

Entry Level Education • Important? – YES • Why? – Fits as a subset of Recruit and Retention

Entry Level Education • What needs to be done? • Does it fit CCIF? • NO, it’s a matter of priorities

Ongoing Training and Skills • Important? – YES • Why?

Ongoing Training and Skills • What needs to be done? – Set a standard and recognize those that meet it – Include ICAR – Gov’t support for programs • Does it fit CCIF? – Yes

Facility Accreditation • Important? – YES • Why? – Provincial/Regional, not National – It is measurable – Self Regulation Vs Gov’t Regulation – Everything else we discuss gets improved – CCIF can define outcome

Facility Accreditation • What needs to be done? – Voluntary Vs Mandatory – Industry led – Take what was done and move to next steps • Does it fit CCIF? – Yes

Process and Efficiency • Important? – YES • Why? – – – Benefits Everyone! Effect the whole industry Effects profitability Drives people to support CCIF Links to other topics Provides measurable/practical deliverables

Process and Efficiency • What can be done? – Broader IT – Deliver some benchmarks – Deliver some position papers – Deliver some measurables – Use advisory council to define – Focus on insurer requests – Keeps evolving

Process and Efficiency • Does it fit CCIF? – Yes

Parts and Materials • Important? – Yes • Why? – Still a problem – Big cost in industry

Parts and Materials • What needs to be done? – Create Position Papers/Best Practices – Look for opportunities to link to new processes and efficiencies • Does it fit CCIF? – Yes

What Else!!! • • • Communications Forecast and Trends Consumer Satisfaction Technology Government/Regulatory reporting Profitability