GROUNDNET AIRPORT SHUTTLE The worlds largest group of

GROUNDNET AIRPORT SHUTTLE The worlds largest group of Airport Ground Transportation providers Implementing Quality Standards Across Airports San Francisco, California April 2, – April 5, 2006 Presented by Lorraine Wilde, Don Eames & Jeff Finkel

Who is Ground. Net ? Ground. Net is an international consortium of airport ground transportation companies intent on providing travelers the highest level of ground transportation, while maintaining consistently superior customer service, enhanced through our reservation network.

Ground. Net Service Our members provide shared ride and private car service for individuals as well as for some of the largest meetings, corporations and conventions in the world. Our intent is to provide travelers with the highest level of ground transportation. Each member of Ground. Net meets stringent standards of performance in the areas of: v Customer service v Safety v Industry knowledge v Reputation in the local market.

Ground. Net Members v Members 40 v Years in Business 892 v Number of passengers 43, 602, 184

Entry into Ground. Net v Must be recommended for membership by an existing company v Submit references from airport authority, CVB, hotels & clients v Have authority to serve their airport v Be the dominate or second most dominant company in their market v Be financially sound v Only 1 in 10 applications are approved by Membership committee After the Membership Committee approves the company the Board of Directors and then the general membership must also approve the company

Ground. Net Members Our Newest Members Lothian Buses – Edinburgh, Scotland Airport Connection Service – Rome, Italy Pacific Western Transportation Ltd. – Toronto, Canada Our members come from the Continental United States, Hawaii, Canada, the UK and Europe we are truly an International Group

Ground. Net Service v Ground. Net members provide service to Over 2191 Cities v Ground. Net members provide service to Over 100 Airports

Ground. Net Demographics Flexibility v. Vehicle mix v. Type of service v. Drivers v. Service areas

Ground. Net Vehicles v 3717 Vehicles Available Vehicles to service Ground. Net Passengers 1503 Vans v 636 Sedans v 1219 Motor Coaches v 160 Mini Buses 111 Wheelchair Vehicles v 88 Limousines v v

Ground. Net Vehicles

Ground. Net Tools Promoting Quality v. Conference Calls – Every 2 weeks v. Meetings – Every 4 months v. Safety Initiative – Drive Cam v. Service Initiative – Group Hand Offs

Ground. Net Tools BENCHMARKING with the BEST v. Financial v. Safety & Insurance v. Quality Controls v. Reservation Service Standards

Ground. Net Tools Assuring Quality Through Technology v Reservations and dispatch v Email confirmations v Inventory control v Portal technology v Kiosk technology

Ground. Net. Com Average monthly visitors to the Ground. Net. Com web site who make a reservation v 2003 – 18, 000 v 2004 – 31, 000 v 2005 – 53, 000

Ground. Net. Com Ground. Net member companies receive web reservations daily. The numbers continued to increase. v. Daily v. Weekly v. Monthly 3897 18158 62384

Ground. Net Airport Shuttle The Ground. Net Membership Committee continues to seek out members in strategic markets For Quality Service Look for the Ground. Net member serving your community