Grin and Bear It Using Feedback for Personal

Grin and Bear It Using Feedback for Personal Growth Emotional Intelligence LAP 15

Objectives Describe types of feedback. Discuss appropriate techniques for responding to negative feedback.

Describe types of feedback.

• Feedback can do a lot more than make or break a sale. • Feedback can help you to grow—both personally and professionally. • You can use feedback to become a better person!

What Is Feedback? • Evaluative information • Conclusions about your behavior • Assessments of how you are doing

Feedback’s Value • Lets you know what you are doing right • Lets you know what you are doing wrong

Sources of Feedback • Internal—from you • External—from others

Positive Feedback • Praise and approval • Helps you in several ways: Ø Lets you know what your strengths are Ø Reinforces the behavior that led to the praise Ø Motivates you to continue the behavior

Types of Negative Feedback • Constructive criticism Ø Ø For improvement Private Thoughtful Nonjudgmental

Types of Negative Feedback • Constructive criticism Ø Ø Nonthreatening Immediate Specific and factual “Taking Constructive Criticism Like a Champ” by Nicole Lindsay: http: //www. forbes. com/sites/dailymu se/2012/11/07/taking-constructivecriticism-like-a-champ/

Types of Negative Feedback • Destructive criticism Ø Includes a personal attack Ø Harsh Ø Unreasonable Ø Likely to hurt a person’s self -esteem

Importance of Positive and Negative Feedback • If you only receive positive feedback, then you don’t know how to improve yourself. • If you only receive negative feedback, then your morale and self-esteem will suffer. • You need to find out both what you’re doing right and what you’re doing wrong.

Discuss appropriate techniques for responding to negative feedback.

How to Handle Criticism • Listen carefully, and take the criticism seriously. Ø “ 10 Steps to Effective Listening” by Dianne Schilling: http: //www. forbes. com/sites/womensmedia/201 2/11/09/10 -steps-to-effective-listening/ • Make sure that you understand the criticism. • If you have made a mistake, admit it.

How to Handle Criticism • Avoid becoming defensive. Ø “How to Take Criticism Without Getting Defensive” by Alison Green: http: //money. usnews. com/money/blogs/outsidevoices-careers/2008/06/30/how-to-take-criticismwithout-getting-defensive • Maintain your self-control. • Modify your behavior as necessary.

• Think about the feedback that you’ve received in the past week. • What positive feedback did you receive? Ø How did it make you feel?

• What negative feedback were you given? Ø Was it constructive or destructive criticism? Ø How do you plan to change your attitude and behavior based on that feedback?

• Many businesses ask customers for feedback. • Do businesses have an ethical obligation to make changes?

Acknowledgments Original Developers: Christopher C. Burke, Kerry Winfrey, MBAResearch Version 2. 0 Copyright ©

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