Greater Manchester Stroke Operational Delivery Network Community stroke

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Greater Manchester Stroke Operational Delivery Network Community stroke rehabilitation and data Sarah Rickard, Network

Greater Manchester Stroke Operational Delivery Network Community stroke rehabilitation and data Sarah Rickard, Network Manager & Tracy Walker, Community Clinical Lead @GMStroke. ODN www. gmsodn. org. uk

Greater Manchester Stroke Operational Delivery Network

Greater Manchester Stroke Operational Delivery Network

Our “postcode lottery” Greater Manchester Stroke Operational Delivery Network Greater Manchester has 11 CCGs:

Our “postcode lottery” Greater Manchester Stroke Operational Delivery Network Greater Manchester has 11 CCGs: • 17 specialist community neuro rehabilitation teams • 1 -3 teams per CCG and two had no service 4 different models of care: • Inequitable access to services • Inadequate staffing (#s and professionals groups) • Inefficient, often with waits • Longer hospital Lo. S

· Contact patient/carer by phone within 48 hours of referral and assess within 7

· Contact patient/carer by phone within 48 hours of referral and assess within 7 days · If ICST intervention needed, apply appropriate pathway and enable life after stroke support as early as possible Support services · Return to work/vocational support · Long term conditions services · Orthotics, orthoptics, wheelchair services · Spasticity clinics · Consultant review · Specialist inpatient neuro rehabilitation centre IAPT Crisis intervention/rapid assessment service Access to medical support Integrated Community Stroke Team (ICST) - Core MDT OT, PT, Sa. LT Nurse, Clinical Psychologist/Neuro psychology, Physician, Rehabilitation Support Worker/Assistant Practitioner & Social Worker Pathway 1 Therapy at home with ICST support · Telephone call to patient/carer for support within 24 hrs if appropriate · Assess at home within 24 - 72 hours depending on clinical reasoning and patient need · Treatment begins within 24 hours of assessment for ESD patients and within 7 days for non ESD patients · Therapy intensity provided daily across 6 days a week as per guidelines with clinical reasoning/patient choice · Intervention provided by ICST for up to 6 months Family & carer support service Communication support service Access to suitable exercise services Pathway 2 Therapy at home with joint ICST & reablement rehabilitation support package · Joint assessment at home by ICST and re -ablement team within 24 hours of discharge (or prior to discharge if local practice) to develop joint management plan · ICST provide treatment and management plans with therapy practice via re-ablement workers · Therapy provided within 7 days with up to 3 therapy/care visits a day provided by re-ablement service/ICST daily across 6 days a week as per guidelines with clinical reasoning/patient choice · ICST review goals/visits weekly with max 6 weeks re-ablement support available · Step down to pathway 1 if needed Stroke survivors discharged from hospital · In reach/triage by ICST to support pathway decision · Determine and apply appropriate pathway of care following full holistic assessment with family and patient · Enable appropriate life after stroke support as early as possible Pathway 3 Discharged to residential/nursing home · Telephone call to care home within 24 hours for triage and management planning · Assess within 72 hours of discharge depending on clinical reasoning and patient need. · Treatment begins within 7 days of assessment · Therapy intensity provided daily across 6 days week as per guidelines with clinical reasoning/patient choice · Management plan/reintegration if needed to include seating, mobility, swallow & spasticity · Prevention of contractures and shoulder pain Discharge · When goals met, maximum 6 months · When generic pathways or other life after stroke services are deemed appropriate by the ICST Life after stroke services encouraging self-management and use of community assets · Exercise, health & fitness · Family & carer support (liaise closely with ICST, may attend MDT) · Communication & information support · Social groups, peer support, befriending & respite care · Self-referral back to ICST if needed in future 6, 12 month and annual review thereafter using GMSAT. Referral back to ICST if needed in future LONGER TERM SUPPORT COMMUNITY REHABILITATION POST DISCAHRGE PHASE Stroke survivors in community needing ICST assessment (re-referral or had stroke out of area)

Greater Manchester Stroke Operational Delivery Network Win hearts and minds - best acute care

Greater Manchester Stroke Operational Delivery Network Win hearts and minds - best acute care but benefits lost as poor community Strong, credible Clinical Leadership (AHP not medical!) Make it a commissioning priority – CCGs do have money Highlight the problem and offer a solution (the model) Use data to drive change Network oversight /leadership is critical Use STP to lever at executive level Identify key decision makers and lobby repeatedly Broaden to neurological, not just stroke Persistence – never give up but be realistic about time frames

Greater Manchester Stroke Operational Delivery Network What can we use data for? Support the

Greater Manchester Stroke Operational Delivery Network What can we use data for? Support the case for change across a region

Understanding our teams, their current model of delivery and transformation progress Greater Manchester Stroke

Understanding our teams, their current model of delivery and transformation progress Greater Manchester Stroke Operational Delivery Network 1 Team name Team A 2 Population (NHSE 2016 unweighted registered populations) 200, 000 3 Model of delivery (1 -5) - see tab 7 key A 1 4 Progress of service transformation - see tab 7 key B E 5 Number of records discharged or transferred from team in reporting period (4 months) (SSNAP Aug-Nov 17) 57 6 Annual number of referrals including acute, self and community (Local data 2017/18) 142 7 Range of m. RS scores seen by team (local data Aug-Nov 17) 1 -4 8 Average length of stay in days (SSNAP Aug-Nov 17) 32

Measuring current compliance with proposed model across the region # 1 2 3 4

Measuring current compliance with proposed model across the region # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Key elements of integrated model All core professionals in team Staffing levels met Service provided for 6 days a week Service provided for up to 6 months Pathway 1. Therapy at home with ICST support Pathway 2. Therapy at home with joint ICST & reablement Pathway 3. Residential/nursing home patients Service accepts 40% ESD cohort Service accepts 60% non ESD cohort Patients seen within 72 hours Wait of 7 days or less from assessment to treatment In reach into acute setting Self referral permitted Life after stroke services available 6 month review for all residents Inputting into SSNAP in timely way % compliance with model Greater Manchester Stroke Operational Delivery Network Team A N N Y Y Y Team B N N Y Y Y Y Y N N N Y 63 Y Y Y N Y 75

Understanding the impacts of current models on patient access for assessment and treatment (i.

Understanding the impacts of current models on patient access for assessment and treatment (i. e. waits) and highlighting problems in areas with ESD models Greater Manchester Stroke Operational Delivery Network 1 Average time from referral to triage (i. e. telephone) in days 2 Average time from referral to initial assessment (i. e. face to face) in days Average wait in days between ESD referral and CNRT/CST continuing 3 treatment after 6 weeks of ESD? 4 Average time from assessment to professional treatment by OT in days 5 Average time from assessment to professional treatment by PT in days 6 Average time from assessment to professional treatment by SLT in days 7 Average time from assessment to professional treatment by Nurse in days Average time from assessment to professional treatment by Psychologist 8 in days

Auditing team performance and outcomes using SSNAP Section 9 Greater Manchester Stroke Operational Delivery

Auditing team performance and outcomes using SSNAP Section 9 Greater Manchester Stroke Operational Delivery Network Measure description Comment % of adults having stroke rehabilitation in hospital or in the community offered at least 45 minutes of each relevant therapy for a minimum of 5 days a week for up to 6 weeks NICE Standard 2 % of patients reporting positive experience on friends and family test or patient experience survey % of adults who have had a stroke have their rehabilitation goals reviewed at regular intervals (weekly) % of patients who demonstrate positive improvement following Community Stroke Team intervention % of adults who have had a stroke who can be referred to a clinical psychologist with expertise in stroke rehabilitation who is part of the core multidisciplinary stroke rehabilitation team % of adults who have had a stroke are offered active management to return to work and advice on driving if they wish to do so % of patients who were screened on admission to the Community Stroke Team for mood disturbance and cognitive impairment % of patients referred seen within 72 hours for an assessment by Community Stroke Team NICE Standard 6 NICE Standard 3 NICE Standard 5 (RTW only) Previous NICE Standard

Key steps: using data to drive our change (2016 -current) Greater Manchester Stroke Operational

Key steps: using data to drive our change (2016 -current) Greater Manchester Stroke Operational Delivery Network 1. Collaboratively developed and agreed a model to benchmark across region 2. Agreed team measures – involved community 3. Developed custom fields (Section 9 SSNAP) to collect data - only includes transferred inpatient records currently 4. Worked with Trust audit departments to support SSNAP download process 5. Carried out snapshot audits for staffing and waits 6. Developed community dashboard for teams and CCGs 7. Provided training for teams on data and outcomes and encouraged data compliance - most teams at 75 -90% 8. Using dashboard to inform commissioners/providers/STP of performance to influence and drive change

New investment Greater Manchester Stroke Operational Delivery Network Business case in development New investment

New investment Greater Manchester Stroke Operational Delivery Network Business case in development New investment Business case in development New service being procured

Greater Manchester Stroke Operational Delivery Network sarah. rickard@srft. nhs. uk tracy. walker@pat. nhs. uk

Greater Manchester Stroke Operational Delivery Network sarah. [email protected] nhs. uk tracy. [email protected] nhs. uk www. gmsodn. org. uk @GMStroke. ODN