GREATER LINCOLN AMERICAN JOB CENTER Greater Lincoln Workforce

GREATER LINCOLN AMERICAN JOB CENTER Greater Lincoln Workforce Development Board Year-To-Date Report

AJC Monthly Check-Ins July 2019 – May 2020 1 800 1 600 1 416 1 400 1 466 1 267 1 213 1 200 1 004 1 382 1 480 1 128 1 107 1 000 800 600 400 200 ve Total Visits ay M ril Ap m be De r ce m be r Ja nu ar y Fe br ua ry M ar ch r be No to r Oc be em st pt Se Au gu ly 0 Ju July 1, 2019 – May 31, 2020 1 584

Number of Check-Ins per Program/Activity (July 1, 2019 – May 31, 2020) 7 000 6 322 6 000 4 443 4 000 3 000 2 000 1 168 1 000 119 72 57 17 l. R na tio ill w Go od io n eh ab ilit na l tio ca Vo Number of Check-Ins at Ab le A IO W ry nt -E ns ra te Ve Re Na pl o ym Jo b en Se t. C la ar im ch 0 Un em July 1, 2019 – May 31, 2020 4 916 5 000

National Able 1% WIOA 7% July 1, 2019 – May 31, 2020 Vocational Rehabilitation 0% Goodwill 0% Job Search 37% Re-Entry 26% Veterans 0% Unemployment Claim 29%

Impact of COVID-19 Unemployment Insurance Activities at the American Job Center

Unemployment Data since February 2020, 260 Claimants March 2020, 548 Claimants April 2020, 1, 150 Claimants May 2020, 1, 237 Claimants ________________ February 2020 – 557 phone calls March 2020 – 2, 705 phone calls April 2020 – 5, 373 phone calls May 2020 – 3, 577 phone calls

Unemployment Data Since February 2020 • Nearly 100% of all customers are coming to the American Job Center for an Unemployment related activity. i. e. File an initial claim, file a weekly claim, meet with UI Claims Specialist, or use UI Phone. • Wait times to utilize the UI Phone vary from a few minutes up to two hours in rare occasions. • Food service, retail, and public services (cosmetologists, hair stylists, etc. ) have been the most common industries represented. • WIOA and NDOL are only AJC Partners that continue to work “in-office. ” All other Partners are working virtually but are still accepting referrals.

Unemployment Data from March 21 – May 2 Lancaster and Saunders Counties Lancaster County Food Service – 3, 713 Professional Services – 2, 100 Retail – 2, 341 Saunders County Food Service – 91 Professional Services – 134 Retail - 96

American Job Center and Workforce Partner Wins • Collaboration Fair – Over 50 organizations convened and shared resources about how to assist the Re-entry population. • Implemented VOS Greeter at American Job Center and implemented new survey tool. • Career Academy Mock Interviews • Daily Jobs advertised at AJC • AJC and WIOA have focused partnership with Reentry organizations

American Job Center and Workforce Partner Wins • AJC has been featured on KZUM three times, and has been interviewed about the Trucking and Healthcare Industries. Vocational Rehabilitation, SCC, Crete Carrier, and WIOA all contributed to radio program. • Drive Through Career Fair – 500+ cars attended to gather information about more than 400 open job positions. https: //www. 3 newsnow. com/news/coronaviru s/lincoln-hosts-drive-through-job-fair

• 25% of Customers are coming from the 68502 Zip Code. Customer Feedback Overview • Professional greeting, available equipment/technology, and helpfulness of services were all rated very high. • Barriers that customers indicated include: • 21% Computer Literacy • 12% Transportation • 11% Education

Customer Feedback – Next Steps Areas of Improvement • Utilize partner resources to offer computer literacy classes. • Connect customers to partners more often. • Make sure customers know “next steps. ” Action Steps • WIOA staff have begun a workshop and teach customers how to navigate NEWorks. • STEP Process and AJC Orientation. • Orientation Videos are being produced.

Coming Attractions • July Drive Through Career Fair • AJC Video Orientation and Partner Informational Videos are being produced. • Partnerships are being added and developed: The Bay, Malone Center, Center. Pointe, etc.