Grass Roots Intranets in a Corporate World John

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Grass Roots Intranets in a Corporate World John Porcaro Cesar Menendez 10. 15. 03

Grass Roots Intranets in a Corporate World John Porcaro Cesar Menendez 10. 15. 03

Overview A Case Study What to Focus On How to Get Started Grow Across

Overview A Case Study What to Focus On How to Get Started Grow Across Divisions Growing Globally Integrating into the Corporate Web Tenets of a Good Intranet

A Case Study Microsoft Home and Retail Division Sales and Marketing Executives Account Managers

A Case Study Microsoft Home and Retail Division Sales and Marketing Executives Account Managers Business Management Finance Operations Support Category Marketing Merchandising Advertising Packaging Product Marketing Events Planning Xbox Consoles, Accessories Xbox Games for Windows Office System Windows XP Pocket PC, Smart Phones Encarta, Money, Picture It! Keyboards, Mice, Networking Macintosh Apps

Screen Shot: MSW

Screen Shot: MSW

Screen Shot: PG Portal

Screen Shot: PG Portal

It’s All Pretty Painful Lots of “Portals” Too much email Most docs in email,

It’s All Pretty Painful Lots of “Portals” Too much email Most docs in email, hard drives Collaboration mostly by email Legacy file shares (\owl, \eucu) Very little is indexed Even less is properly tagged Not enough (or too much) security

Our Team Three full time employees One full time contractor Small budget IT for

Our Team Three full time employees One full time contractor Small budget IT for development, support

Our Goals Increase Sales • Get the right info to the right people •

Our Goals Increase Sales • Get the right info to the right people • Support marketing/sales team Increase Partner Satisfaction • Make transactions easier Decrease Costs • Save employees time • Reduce duplication of effort

Getting Started: Asking questions Interviews/Contextual Inquiry “Show me the last document you worked on”

Getting Started: Asking questions Interviews/Contextual Inquiry “Show me the last document you worked on” “Who was the last person you worked with on a document? ” “Tell me about the last time you spent too long searching for a document” “Draw a map of your as-is workflow”

Our Focus • Centralization • Collaboration • Worldwide • One newsletter • Support MS

Our Focus • Centralization • Collaboration • Worldwide • One newsletter • Support MS Product Catalog

The Solution HEDweb Retail News

The Solution HEDweb Retail News

Screen Shot: Front Page

Screen Shot: Front Page

Screen Shot: Team Site

Screen Shot: Team Site

Email attachment

Email attachment

Email attachment 2

Email attachment 2

Screen Shot: Document Workspace

Screen Shot: Document Workspace

Screen Shot: My Site

Screen Shot: My Site

Growing Across Divisions Communicate value, especially to management KISS Scalable infrastructure Train users

Growing Across Divisions Communicate value, especially to management KISS Scalable infrastructure Train users

Growing Globally Ask questions Provide resources, native files Focus on making information easy to

Growing Globally Ask questions Provide resources, native files Focus on making information easy to find Provide visibility

IT is from Mars, Marketing is from Venus IT Marketing Communications Tools Technology SQL

IT is from Mars, Marketing is from Venus IT Marketing Communications Tools Technology SQL Server Share. Point Web Services Servers Data Centers Security Bandwidth We are John Gray Customers Partners Products Research Competition Sales Go-to-Markets ROI

Working with IT Know your customer Know the technology, capabilities, limitations Understand IT’s Goals,

Working with IT Know your customer Know the technology, capabilities, limitations Understand IT’s Goals, processes Know your customer

Tenets of a Great Intranet No email attachments No file shares Connect to people

Tenets of a Great Intranet No email attachments No file shares Connect to people and documents Self serve (touch once) As easy, or easier than before Saves time for everyone Secure, but open Accurate information, trustworthy Timely, fresh Human voice Two-way communication Love feedback Great design, professional looking

johnpo@microsoft. com cesarm@microsoft. com

johnpo@microsoft. com cesarm@microsoft. com

Intranet Analysis August 2016 HAVI Intranets 3 intranetsIntranet Analysis August 2016 HAVI Intranets 3 intranets
Roots Surds and Discriminant Roots of Equations RootsRoots Surds and Discriminant Roots of Equations Roots
An Introduction to Poaceae Grass Family Grass ofAn Introduction to Poaceae Grass Family Grass of
Zoysia Grass Vicki Skvor Lawn Grass Project 3Zoysia Grass Vicki Skvor Lawn Grass Project 3
LESSON SEVENTEEN Grass Seedings Types of Grass SeedingsLESSON SEVENTEEN Grass Seedings Types of Grass Seedings
POACEAE Grasses Where are the Grass Flowers GrassPOACEAE Grasses Where are the Grass Flowers Grass
Long grass Open grass field Sand Mud HardLong grass Open grass field Sand Mud Hard
Game Schedule COURTS FIELDS Stadium Grass Grass 1Game Schedule COURTS FIELDS Stadium Grass Grass 1
Leaving Certificate Agricultural Science Grass Conservation Introduction GrassLeaving Certificate Agricultural Science Grass Conservation Introduction Grass
Grass Shears Questions and answers about grass shearsGrass Shears Questions and answers about grass shears
grass motor fish fire rain brief sun grassgrass motor fish fire rain brief sun grass
How to ensure that corporate intranets are useableHow to ensure that corporate intranets are useable
Grass Roots Town Regeneration Crickhowell Emma CorfieldWalters BookishGrass Roots Town Regeneration Crickhowell Emma CorfieldWalters Bookish
Encarnao Alliance Grass Roots Trainers Program Gods modelEncarnao Alliance Grass Roots Trainers Program Gods model
Encarnacao Alliance Grass Roots Trainers Training Discipleship CreatingEncarnacao Alliance Grass Roots Trainers Training Discipleship Creating
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Grass Roots Where Local Structural Adjustment Starts andGrass Roots Where Local Structural Adjustment Starts and
HEALTH CHECKS AN INNOVATIVE GRASS ROOTS COMMUNITY HEALTHHEALTH CHECKS AN INNOVATIVE GRASS ROOTS COMMUNITY HEALTH
GRASS ROOTS ADVOCACY Some tips and tricks forGRASS ROOTS ADVOCACY Some tips and tricks for
Grass Roots DIY Marketing The Elusive Adult InfluencerGrass Roots DIY Marketing The Elusive Adult Influencer