Grandmothers Books II Our Business Requirements Grandmothers Books

Grandmother’s Books - II Our Business Requirements

Grandmother’s Books - II 2 Requirements • • Inventory tracking/Accounting Marketing communication Marketing research Sales -- projection, actual Salesperson production Service tracking Manufacturing production

Grandmother’s Books - II 3 Requirements Inventory tracking/Accounting Grandmother’s Books Online will use Microsoft Access to create databases which will track inventory, suppliers, customers, and orders. This set of relational databases will be supported by Microsoft Excel for accounting purposes.

Grandmother’s Books - II 4 Requirements Marketing communication Grandmother’s Books Online will use e-mail, as well as the website, to communicate with its customers. New arrivals, special sales, and other items of interest will be posted regularly on the website. One of our team members will create and maintain the website.

Grandmother’s Books - II 5 Requirements Marketing research Grandmother’s Books Online will use the internet to research other specialty bookstores online and network with those companies. In addition, internet search engines will be used to find other sources of books in which we are interested in selling within our designated categories.

Grandmother’s Books - II 6 Requirements Sales -- projection, actual Grandmother’s Books Online intends to sell 2500 books in the $10 range to gross $25, 000 in its first year of operation. We intend to keep $20, 000 in operating expenses, if possible.

Grandmother’s Books - II 7 Requirements Salesperson production Grandmother’s Books Online will use the four salespeople from the floor of its largest retail store to operate the online bookstore. In addition, we will focus on only four categories of books in order to maximize our success.

Grandmother’s Books - II 8 Requirements Service tracking Grandmother’s Books Online will use the database system to track customer service from the time of the order until delivery. We will gather information about our customers, their preferences and needs through our website.

Grandmother’s Books - II 9 Requirements Manufacturing production Grandmother’s Books Online will use inventory from the retail stores of its parent company and therefore, will not be directly in the business of manufacturing. However, we will practice “just in time” order fulfillment, creating an efficient system for moving merchandise from the floor of the retail store to the shipping point.