Gr 12 CAPS EXAMINATION NINE TOPICS 1 Tourism

Gr. 12 CAPS EXAMINATION

NINE TOPICS • 1. Tourism Sectors • 2. Map work and tour planning • 3. Tourism attractions • 4. Sustainable and responsible tourism • 5. Domestic, regional and international tourism • 6. Culture and Heritage tourism • 7. Foreign exchange • 8. Communication and customer care • 9. Marketing

Topic content • Tourism sectors • Professional image in the tourism industry • Conditions of employment • The purpose and value of a code of conduct • Map work and tour planning • Tour plans and route planning • Compiling a day-by-day itinerary • Compiling a tour budget • Health / safety • Travel documentation • World time zones • Calculations of time zones

Topic content • Tourism attractions • Sustainable and responsible tourism • Famous world icons and attractions • The three pillars of sustainable tourism • All the icons • Factors contributing to • Responsible tourism and tourists the success of a tourist attraction

Topic content • Domestic, regional • Culture and heritage and international tourism • World heritage sites • Global events of international significance • Political situations and unforeseen occurrences of international significance

Topic content • Foreign exchange • Communication and customer care • Foreign exchange: • GDP, multiplier effect, • Methods to obtain customer feedback strong weak rand, and measure currency rate sheet, customer satisfaction • Convert major currencies, BSR, BBR, fluctuations in exchange rates

Topic content Marketing • Marketing South Africa as a tourist destination

How do the topics fit into the Gr. 12 exam paper Proposed June exam paper

Content Duration 3 hours 200 Marks Section A Short questions (all topics term 1 and 2) 40 Section B Map work and tour planning; foreign exchange Section C Tourism attractions; cultural and heritage tourism; marketing 80 Section D Domestic, regional and international tourism; communication and customer care 20 60

How do the topics fit into the Gr. 12 exam paper END OF YEAR PROPOSAL ACCORDING TO THE CAPS DOCUMENT

Content Section A Short questions (all topics) 200 Marks 40 Section B Map work and tour planning; foreign exchange Section C Tourism attractions; cultural and heritage tourism; marketing 50 Section D Tourism sectors; sustainable and responsible tourism 30 Section E Domestic, regional and international tourism; communication and customer care 30 50