GP PATIENT SURVEY 2011 Cambridge Avenue Medical Centre
GP PATIENT SURVEY 2011 Cambridge Avenue Medical Centre
Many thanks to the Patient-Participation Group Staff of Cambridge Avenue Medical Centre For the design and completion of this survey to help inform us of our perceived performance by our Patients. This will provide invaluable information to help us continue to improve services. 2011 PAT IENT SURVEY Conducted by Mrs Jenny Lynaugh On behalf of PPG and CAMC October A total of 265 questionnaires were completed and 6625 questions answered by patients at Cambridge Avenue and Messingham Medical Centres
PATIENT SURVEY PRACTICE DEMOGRAPHICS
PRACTICE V SURVEY age: sex distribution for whole practice age: sex distribution for survey respondents N= 265
LUCK OR HARD WORK? Luck or Hard Work?
Q 1: ARE YOU SATISFIED WITH THE PRACTICE? YES
Q 2: GETTING THROUGH ON THE PHONE
Q 3: PHONE ACCESS TO DR OR NURSE
Q 4: ARE YOU AWARE THAT PRACTICE HAS A WEBSITE? YES
Q 5: DO YOU KNOW YOU CAN BOOK APPOINTMENTS ON=-LINE? YES
Q 6: DO YOU KNOW YOU CAN REQUEST REPEAT PRESCRIPTIONS ON-LINE? NO
Q 7: WHEN YOU BOOKED (ON-LINE, PHONE, OTH ER) DID YOU SEE THE DOCTOR
Q 8: THINK ING ABOUT THE SAME APPOINTME NT, WER E YO U ABLE TO SEE THE DOCTOR WHEN YOU WA NT ED? There was a poor response to this important question with low response rate and a persistent failure to use the grid to respond. No results are available
Q 9: DID YOU KNOW THAT YOU CAN BOOK A T ELEPHO NE CON SULTATION WITH THE GP OF YOUR CHO IC E? YES
TELEPHONE CONSULTATIONS Q 10: have you ever had a telephone consultation? Q 11: if yes, did you find this helpful? YES
Q 12 A: HOW HELPFUL D O YOU FIND THE RECEPTI ONI ST S?
Q 12 B: HOW SATISFIED ARE YOU WITH THE OPENING HO UR S? VERY
Q 13: ARE YOU AWA RE THAT THE SURGERY PRO VID ES CHRONIC ILLNESS CLINICS? YES
ARE YOU AWARE THAT THE SURGERY PROVI DES ? Q 14 minor illness clinics Q 15 healthcare assistant clinics YES
ARE YOU AWARE THAT THE SURGERY PROVI DES ? Q 16: travel clinic YES Q 17: family planning clinics YES
Q 18: DO YOU FEEL THAT THE SURGERY COVERS TH E WH OLE RANGE OF SERVICES THAT YOU REQUIRE? YES
Q 19: MY OVERALL SATISFACTION WITH THE QU ALIT Y O F MEDI CAL CARE FROM THE DOCTORS/NURS ES I S. . EXCELLENT
Q 20: MISSED APPOINTMENTS, CAN YOU EASILY C ONT ACT TH E PRACTICE WHEN YOU WISH TO CANCEL AN APPOI NTMENT ? ALWAYS
Q 21: OVERALL, HOW WOULD YOU RATE THE CLEANLI NESS OF THE SURGERY? VERY
Q 22: HOW EASY DO YOU FIND GETTING INTO TH E BU ILD ING AT THE SURGERY?
ARE YOU AWARE THAT Q 23: You may park in Chancel car park? Q 24: the pharmacy can deliver medicines? NO NO YES
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