Government Interventions Directions Support A new way for

Government Interventions Directions Support A new way for government creating space and place for community including people and making the wheels of community turn (without getting caught in the micro cogs and gears) Safety is Personnel

Understanding core Government responsibility Liability, safety, purpose, focus and community operability Projects Interventions Directions Committee Executive Knowledge Gained Programs Safety is Personnel Governance Community Safety Place and Space Pride People The Next Step ? Coordination Manager Community Justice Making Wealth Government building Accessibility Direction Safety Coordinator Accountability

New Community Management Model for community – building stronger foundations Government o NSW Government Directions o Working Together o Making Place and Space for People o Safety is Personnel Interventions The Next Step Justice Community Safety

Relevelling the playing field understanding Governments role Governance o Knowledge Gained Direction o Willingness for people to make change o Governments ability to direct Management -Lead agencies Justice Coordination -Community Leaders Safety Accountability Community

Governance and Management Creating better structures with levels and paths for growth Committee Executive o People working o Making Wealth o Helping government build Manager Justice Safety Coordinator Accountability Accessibility Community

Recognising the Benefits Committee o Space for Place and People o Making Wealth Executive o Helping Government build o Higher Justice o Community Safety o Accountability o Accessibility Opportunity Advancement Programs Projects Sharing Management Coordination Community

Activating Community Government Local/Regional Council Community NGO’s and Not for Profit Organisations • Building a foundation for the future by developing trust and leadership with the community • Capacity building and empowerment • Customer relationship management • Integrated service delivery • Community Resource Sharing

Building Trust for the Future • Laying the foundations for a developing cultural region by understanding the need to maintain valuable cultural assets including buildings and artistic human resources for the community in perpetuity. • Establishing a basis by which the community can use economics and professionalism to bring renewed economic development for the community. • Understanding the need for community based organisations to adopt a teamwork approach to interaction without losing the essence of individualism and independence Ultimately this will promote positive business relationships and growth within industry flowing on to community

Market Positioning - Regional Governance Building a foundation and trust between community leaders Supporting the future community enterprise in the cities, towns and for the regions NSW State Government Premiers Whole of Government Directions Groups Hunter Region Intergovernmental Departments Regional and Local Government Authority Regional Community Market Maitland Port Stephens Cessnock Lower Hunter Lake Macquarie Career Paths Newcastle

XYZ Pty Ltd Community Group XYZ Pty Ltd LAPT General Manager Committee Representative Facilitator XYZ Pty Ltd Board of Directors Member Board of Management

Executive Management Relationships Standing Committees Report Employees Teams Organisation and Administration Facilities and Resources Projects and Funding Regional ISD Philosophy XYZ Pty Ltd Constitution Board of Directors Consult Workplace Safety Policy and Planning Financial Management Advocacy and Promotions Facility Management Service Management Direct Staff Community Workerss Manage General Manager Commercial Work Programs Network of RTO’s – Access Training Services - Fee for Service Training - Workshops and Short Courses Community Management Projects Community Services - Work Resource/Referral Charitable Operations and Fundraising Grants, Funding and Sustainability Systems Internal Operations – XYZ Pty Ltd Research and Statistical Reporting Services Intranet and Online Services Local Community Network support - EDO Interagency and LAPT Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation) Subcommittees As Required Financial Management Policy and Procedure Project Development XYZ Development Company July 2005

Community Committee Member/Management Structure Business Representative Committee Chair Executive Secretary Nominated and elected by committee Treasurer Deputy (Office Bearers) Director Nominated and elected to committee Public Officer Director Organisation Members Director Subcommittees Representative Member Constitution Subcommittees Ordinary Members Policy and Procedure Financial Resource and Funding Members Committee Members (Nominated and Voted by Members) and Constituency Membership 4 Members form the Executive 7 Committee Members Total 7 people / 7 Voting The Organisation Quorums General Special General Committee Meeting Constitution Subcommittee 6 members 7 members 4 committee members (inc 1 Executive) 2/3 majority of members present 3 members (min 1 committee member) 22 July, 2003

Community Services - Integrated Delivery Model • CSIDM – A philosophy of shared use of resources and space usage supporting efficient community services delivery and management. • CSC – Community Services Centre – A shared space providing accommodation, offices and shopfronts used for the facilitation of an integrated delivery model • Compatible interest groups form a creative partnership to network and share resources. • A designated service provider (DSP) manages the space as a resource under contract and on behalf of the community in a partnership model. • Resources within the Community Services Centre are managed by the DSP but accessed by members as a shared resource under a subsidised user pays system providing sustainability for the CSC • The overall process is administered by a Committee of Management which acknowledges that there is a Policy and Procedures for the management of CSC’s and requires that all members meet a minimum standard by supporting the Compatible ISDC Members could include: concept of Cooperative Management Structure (CMS) Model Member 1 Member 2 Member 6 ISDC (DSP) Member 5 Member 3 Member 4 ROC’s, Local Government DOCA, DEETYA, DET, Police, PCYC, DOCS Australia Council, NSW Ministry of Arts Regional Arts NSW, CCD NSW Regional Galleries Association, Museums Australia NAVA, Contemporary Arts Spaces Casula Power House Accessible Arts NSW, Arts Training NSW, Arts Law Juvenile Justice Outreach Regional Lands Councils Registered Cooperatives Public Non Profit Companies (PNPC) Community Non Profit Organisations (CNPO’s) University and TAFE

Regional Network of Partners Integrated Services Delivery Management Committees Finance Committee Executive Management Work Management Administratio n Quality & Financial Services Training Work Training Services Network Programs XYZ Pty Ltd Regional Development Marketing Charity and Fundraisin Information. Promotions g Technology Systems Technological Development Living and Events Charity & Fundraising

XYZ Pty Ltd - Operations - Integrated Service Delivery Model Company employs a holistic management philosophy based on the use of shared resources and faculty supporting efficient community services access and delivery across a broad range of outcome and output based operations Administratio n & Financial Services Charity Fundraisin g Marketing and Promotions Accountability and Transparency Maintain the organisations goals and objectives through the incorporation of policy, procedure and protocols that ensures transparency and accountability, equity and access underpinning the delivery of client and customer services Public Benevolent Institution The organisation maintains a set of objects and goals that establish and direct the charitable work carried out for and on behalf of the community Brands, Promotion and Advertising Maintain a quality presence in the marketplace through a range of brand strategies and programs aimed to raise the profile of the organisation Network with Regional RTO’s Training Departmen t Quality Work Programs Information Technology Systems Work with a rage of accredited training and education development programs providers for courses, modules and workshops inline with community and government contract requirements Management Services and Operations Manage a range of work orientated programs which aim to provide opportunities for on the job experience for participants in association with other non for profit, government and non -government entities Information and Data Management Systems Quality communications and high efficiency operations really on the ability to maintain operational data and information in a safe and secure manner. The ability to value add information, data and communications is key to accountability and standard service delivery.

Organisation Internetworking – Regional Management Focus Each organisation services section can focus on through the focusing on needs assessment and customer / client services delivery nd P roce roto col, Poli cy a Bookings, Contracts & Administratio Skills Facility and n Services Accreditation, Program Development Operations & Training forw Technology Systems ing Project Marketing Management and Product Development Information Promotions ard thro ugh P Regional Project Mov His tory and Kno wle dge of P ast Pra c tice s dure s Directions, Managements and Interventions Collective Assurance Systems

Tradition Relationships in community environments can be non condusive to development processes and can be non productive in relation to achieving across the board growth in quality of service outcomes Management Committee Director Manager Direct, Report, Manage Members And Operations Worker Community Workers • Often controlled by minority interest (sometimes unknowingly) • Poor governance and reporting (who to ? ) – time limited • Block overall development in favor of personally minimalised outcomes • Standards not adhered to (small work force – cut corners, time, ability) • No career development path • Poor continuity and recognition of skills, no history analysis • Abusive process introduced through aligned party and minority interactions

A model for Good Governance 3 way relationships ensure access, equity and accountability for the community Chief Executive Officer Board of Directors (Trust) Standing Committees Report Internal Community Organisation Manage Staff Towards Developing Capacity Consult Team Coordination Direct Committee of Management Workplace Safety Policy and Planning Financial Management Advocacy and Promotions Facility Management Service Management

Community Services Incorporated – Management Relationships Constitution Regional ISD Philosophy Hunter Community Services Incorporated Board of Directors (Trust) Committee of Management Business Development Reference Group Report Employees Teams Organisation and Administration Facilities and Resources Projects and Funding Consult Staff Community Workerss Manage Policy and Planning Financial Management Advocacy and Promotions Facility Management Service Management Direct Executive Officer Business Workers Resource/Referral Service Regional Skills Outreach Development Program Employees Training and Skills Development Project Development - CNPO Policy and Procedure - Grants, Funding and Sustainability Systems - Auspicing – Team Community Workers, CDAT, Families First - Research and Statistical Reporting Services - Sponsorship as required - Outreach Services with local community centres - VSM Intranet and Online Services - Community Network support (Interagency and LAPT) Hunter Community Workers Centre Incorporated - The Organisation Consult Subcommittees As Required Financial Management Policy and Procedure Project Development Community Workers Groups 1 st July 2005

People and Systems Safety is Personal Executive Management Facility Management Program Administration Project Management Systems and Services Products and Deliverables

Community Work Service – Interfaces and Communications Paths Community Work Centre Community Work Referral and Resources Centre incorporating RCWRS - Regional Community Workers Referral Service Committee of Management Core Services Management CVS Coordination Community Outreach WRS Marketing and Promotions Coordination Customer Services Living and Events Systems Admin Training Services Advertising & Promotions WRC Team Reception Resourcing IT and Help Desk Support Small Business Mentors Team PR Team Training Help Desk Services Product Development Websites and Maintenance Workshop Coordination Resources and PR (as required) Projects Community Work Centre Management Reconciliation Programs Community Work Service - The Organisation Administration Support and PR (as required) Special Events Team Action Methods Learning, Research and Monitoring futures proposal

Community Development – Work Roles, Functions, Interfaces and Teams Facilities and Resources Projects Administration Network Brand Work Centre Training Services Advanced CIT Network System Services Assets Management Education & Training Regional Outreach Partnerships Community Work Program Links to Learning Job Futures Network Great Community Strides Workers Program Community Access Brand Workers Teams and Roles Organisation Administration Workplace and Community Care OHS and Duty of Care Members Services Insurance Services Accounts Payable Accounts Receivable Communications In/Out Record Management Project Administration Assistant Data Entry Office Communications Marketing and Promotions Communications Officer Public Relations Assistant Community Work Referral Service Help Desk / Reception Interviewers Interview Liaison Community Workers Liaison Organisation Liaison Quality and Statistics Officer Program Development Assistants Gardner / Handyperson / Cleaner Technology Help Desk Support Officer Computer Technician Web Designer Database Programmer Resource Centre Living and Events Promotion Grants and Funding Promotions Assistant

Strategic Planning Cycle 2007 - 2008 3 Year Strategic Plan Jan 1 Year Operational Plan Equipment Plan Annual Budget Employees Develop/Review Goals, Directions & Priorities Feb Review Budget Review with Employees and Community Workerss Completed Mar April Committee Approved Develop Operational Plan May June Stocktake and Quality Assurance July Develop Equipment Plan Finalise Budget Employee Contracts Develop Operational Business Plan Review Aug Employee Reviews Sep Oct Nov Dec External Reporting Board of Directors Incorporated trading as XYZ Pty Ltd (The Organisation) July 2005

Government Interventions Directions Support Working Together and building Better Futures Safety is personnel, being careful is free Take the Next Step, be where you want to be being able to do, what we need to do being able to go, where we need to go being able to help those that need our help all playing our part as members of the community