GOVERNANCE OPERATING MODEL Board oversight Performance management and

GOVERNANCE OPERATING MODEL Board oversight Performance management and responsibilities incentives Management accountability Business and Reporting and authority operation principle communication Committee(s) authorities Leadership development and responsibilities and talent programs 01 02 03 04 STRUCTURE OVERSIGHT RESPONSIBILITIES TALENT AND CULTURE INFRASTRUCTU RE Policies and procedures Organizational design and reporting structure Committee(s) structure and charters Technology

CONNECTING STRATEGY TO EXECUTION STRATEGY OPERATING MODEL EXECUTION STRUCTURE • Define ambition, purpose and values (Products, markets, customer segments) • Decide where to compete and how to succeed ACCOUNTABILITY (Aligned roles and responsibilities) • Determine specific strategic elements Business Definition Source of growth GOVERNANCE (Fast decisions on critical issues) Critical capabilities WAYS OF WORKING (Culture of collaboration) Key decisions Cost/Profit Targets • Deliver capability-building plan • Demonstrate and reinforce important behaviors • Implement performance management Drivers of value High-priority needs of customers • Implement roadmap CAPABILITIES (People, processes, technology) and feedback loops • Mitigate risks

DESIGN 09 Continuous Improvement Governance and leadership 02 PR GY ETHICS & LO CULTURE OF Risk Assessments, Due Diligence NO CH TE 08 OC ES S Third-party Compliance 01 COMPLIANCE Testing and Monitoring 07 03 Standards, Policies, Procedures PEOPLE ASSESS 06 05 04 Case Management Employee Training and Investigations Reporting Communication IMPLEMENT

DELOITTE GOVERNANCE FRAMEWORK BOARD GOVERNANCE Governance Strategy Talent Performance Integrity Board of directors RISK Planning Operations Compliance Reporting CORPORATE GOVERNANCE INFRASTRUCTURE Executive management Business units & supporting functions CULTURE

Governance ra teg t St management activities that support effective len Ta y The framework defines board and governance. It helps differentiate between the Management Board Oversight Responsibilities Pe Primary areas of RISK OVERSIGHT rfo rm an areas that management is responsible for. & re ltu ity Cu tegr In ce primary areas of board oversight and the ng ni an Pl Operations Compliance rti R o ep ng

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