Gov Travels 2020 Innovation in Government Travel 2020

Gov. Travels 2020 Innovation in Government Travel 2020 and Beyond

Our Panelists Steve Croft Head of Global Online Booking Tool Partnerships Travelport Don Moore Senior Vice President Business Rental & Government Sales Enterprise Holdings Jeff Register Marquis Tibbs-Brewer Nick Vournakis Deputy Director DHRA Senior Sales Director SAP Concur President Military and Govt. Markets CWTSato

Gov. Travels 2020 Warm Ups Do you prefer ………………. . Fiction or Non-Fiction? Mountains/Lake or Beach/Ocean? Fine Dining or Dive Bar? CNN or Fox News?

Gov. Travels 2020 Topic 1: Artificial Intelligence

Gov. Travels 2020 Topic 1: Artificial Intelligence 1. Given the investments and potential, will AI have a place in government travel? 2. Where will we see it showing up? Source: Travelport Mobile Travel Trends 2020

Gov. Travels 2020 Topic 2: Rise of Chat, Text & Voice CWT Launches Text Messaging Service for Clients' Travelers (February 07, 2020) Launched on its my. CWT, it allows clients' employees to reach a CWT agent 24/7 from their desktop, mobile device or other third-party client approved messaging app, such as Facebook Messenger. CWT plans to make additional interfaces available in 2020. Chatbot usage on rise in travel; effectiveness tied to saving time (April 11, 2019 Phocus. Wire) Is Voice Search the Next Big Travel Technology Trend? (Nov 21, 2019 Read. Write)

Gov. Travels 2020 Topic 2: Rise of Chat, Text & Voice “Omni Channel” engagement is clearly on the rise, , , 1. How will it impact Government Travel? 2. Does this introduce additional security risk and is there a balancing act we need to consider here?

Gov. Travels 2020 Topic 3: Content Fragmentation & NDC 202020 Leaderboard 21 Airlines have committed to having 20% of their distribution done through an NDC API

Gov. Travels 2020 Topic 3: Content Fragmentation & NDC

Gov. Travels 2020 Topic 3: Content Fragmentation & NDC

Gov. Travels 2020 Topic 3: Content Fragmentation & NDC 1. How will it impact Government Travel? 2. Does this introduce additional security risk and is there a balancing act we need to consider here?

Gov. Travels 2020 Topic 4: Changing Demographics The workforce is changing

Gov. Travels 2020 Topic 4: Changing Demographics Source: Travelport Mobile Travel Trends 2020

Gov. Travels 2020 Topic 4: Changing Demographics 1. How have each of you dealt with this at your companies? 2. Given what we know about Government travel programs, what can we do to accommodate for this rapidly changing workforce?

Gov. Travels 2020 Topic 5: The Rise of the Super Apps 1. Can the concept of a Super App work in the Government sector? 2. Are we likely to see a multi-functional Platform designed specifically for the Government? Source: Travelport Mobile Travel Trends 2020

Gov. Travels 2020 Topic 6: The Pursuit of the End-to-End Trip • Big Game: The hunt for an ‘end-to-end’ booking platform • Sabre Pushes for Seamless End-to-End Travel • Booking Holdings and Expedia in Arms Race to Deliver the Connected Trip Government travel is an end to end process today, but………. 1. When you consider today’s process, the strict requirements around policy and security, is the concept of an end-to-end or connected trip possible for Government Travel?

Gov. Travels 2020 The Close In one minute or less……… What Would You Focus on Fixing First?

Thank You! Steve Croft Head of Global Online Booking Tool Partnerships Travelport Don Moore Senior Vice President Business Rental & Government Sales Enterprise Holdings Jeff Register Marquis Tibbs-Brewer Nick Vournakis Deputy Director DHRA Senior Sales Director SAP Concur President Military and Govt. Markets CWTSato