Gov Travels 2018 Welcome to Gov Travels 2018

Gov. Travels 2018 Welcome to Gov. Travels 2018 The Symposium on Government Travel & Passenger Services “Government Travel at the Crossroads”

Part 1: ‘Hot Topics’ Thought Leadership Panel Part 2: “Closer to the Truth” Session Outline Part 3: Predictions Audience Participation is Encouraged!!

Bill Mansell Director Defense Travel Management Office Erika Moore Vice President Americas Travelport Mike Koetting EVP Supplier and TMC Services Concur Our Panelists Nick Vournakis President, US Military & Government CWTSato

Gov. Travels 2018 Hot Topic #1: The Impact of GAFA Ø Google, Amazon, Facebook and Apple have had a significant impact on the way we live. Ø How have these tech giants impacted the travel industry? Ø Has there been any impact to date on government travel? Ø How should DOD and the government in general be thinking about these companies relative to their travel programs?

In June of 2017, Uber averaged 5. 5 Million rides per day Sharing Economy Explodes June 2017 Aug. 5 2017 Airbnb’s biggest night to date, with over 2. 5 million people staying on the platform

Gov. Travels 2018 Hot Topic #2: The Impact of the Sharing Economy Ø What impact has/will the sharing economy have on government travel? Ø Is this a concept to be embraced or avoided? Ø Is the sharing economy already having an impact, and do we need to formally address it, or are the risks too great to consider at this time? Ø Should it be considered, but only for certain types of government travel or travelers?

Hot Topic #3: Mobility & The Smart Phone

Mobile Device Trends on Government Websites • Mobile usage has changed people’s expectations of how they want to engage with and consume website content. • This has spawned the mindset of “mobile first, ” where developers exclusively create sites and apps for mobile users first. • The smartphone is now the growth driver, while desktop device usage is rapidly decreasing among U. S. users. August, 2017 study by Freddie Blicher with the Digital Analytics Program (DAP)

Gov. Travels 2018 Hot Topic #3: Mobility & The Smart Phone Ø In the upcoming solicitation, how important is considering the rising use of smart phones? Ø Mobile first has become a trend for software development, should DOD and the government be following suit? Ø Does Mobile introduce too much risk, or do the benefits outweigh the risks and suggest greater emphasis going forward?

Gov. Travels 2018 Hot Topic #4: Duty of Care & Cyber Security Duty of Care, both physical care and the care of personally identifiable information, are a must do for all travel programs, however the threats both physical and cyber, are increasing exponentially. Ø How does the government keep pace, and who is most responsible for doing so?

Gov. Travels 2018 Hot Topic #5: Buy versus Build How you answer the technology build or buy question ultimately comes down to five common considerations: 1. Time to market 2. Total cost of ownership 3. Features and functionality 4. Knowledge and expertise 5. Core competencies Ø Given the complexity of the requirements should the DOD and the government in general, take a buy versus build approach to their travel technology platform?

Closer to the Truth

CLOSER TO THE TRUTH As Artificial Intelligence advances, and Google, Amazon and other tech giants continue to invest in technology designed to enhance the traveler experience, Which statement is. . . . CLOSER TO THE TRUTH? A) Today’s Government travel program will undergo a seismic shift that will feature less traveler ‘oversight’ in the next 24 months B) The impact on Government travel will be slow or non-existent, with the status quo being maintained for the next 24 months

CLOSER TO THE TRUTH With the advent of IATA NDC (New Distribution Capability), the continuing fragmentation of airline content, and more direct distribution by airlines and hotels, Which statement is……………CLOSER TO THE TRUTH? A) Airlines and hotels will continue to push for a more direct approach where content continues to fragment forcing the traditional travel ecosystem (TMC’s, OBT’s, Corporations, Government Entities), to adapt B) The GDS’s will all become NDC compliant, and continue to be the primary way that airlines and hotel sell all their content, including ancillaries

CLOSER TO THE TRUTH Which statement is……………. . CLOSER TO THE TRUTH? A) With the continued push to online, supplier direct initiatives, and the use of Artificial Intelligence, the need for a live Travel Agent will be significantly reduced. B) Despite the continued push to online, supplier direct initiatives, and the use of Artificial Intelligence, Travel Agents will see a resurgence as people (even Millennials) feel the need for personal service and advice from a real person.

CLOSER TO THE TRUTH Government travel takes on many types of travel: Business Travel, Medical, Leave, Evacuation, Permanent Duty, Training, and Contingency. Given the wide variety of requirements, which statement is Closer to the Truth: A) The days of a one size fits all approach are over and government travel needs to more closely emulate consumer travel where people choose how to book and travel B) The regulatory environment and constraints involved, will never allow government travel to provide the flexibility found in consumer or even business travel

Gov. Travels 2018 Predictions

Bill Mansell Director Defense Travel Management Office Erika Moore Vice President Americas Travelport Nick Vournakis President, US Military & Government CWTSato Thank You! Mike Koetting EVP Supplier and TMC Services Concur