gov 2 citizens DIGITAL SERVICES GOV 2 CITIZENS

#gov 2 citizens DIGITAL SERVICES #GOV 2 CITIZENS IN THE CZECH REPUBLIC 2013 JAKUB MRÁČEK @JAKUBMRACEK

#gov 2 citizens BACKGROUND 21 years in the Czech Republic 1, 6 billions CZK transparency | freedom of information | gender equality | education

#gov 2 citizens SERVICE QUALITY What's really happening there? positive experience 8, 18 hairdresser 8, 00 computer services 7, 23 averarage negative experience 5, 95 government services

You can find out who runs government and how government is run, as well as learning about the history of government. Find out how you can engage with government Find out what the UK directly, and take part government is doing in over locally, nationally or 200 world locations. internationally.

No, you weren’t downloaded. Your were born.

#gov 2 citizens CONTACT POINTS Something for digital natives? @

#gov 2 citizens TYPE OF SERVICES PROVIDING INFORMATION ELECTRONIC FILING COMMUNICATION

SERVICE TYPE #1 #gov 2 citizens PROVIDING INFORMATION scanned PDF vs. *. csv VISUALISE! MACHINE READABLE tables vs. fluffy infografics ONLINE DATA GCSE results ENTIRE STRUCTUR ED annual report of political parties

SERVICE TYPE #2 #gov 2 citizens ELECTRONIC FILING ID CARD / DRIVER'S LICENSE TAX FORMS USER EXPERIENCE! PRIVACY ISSUE!

SERVICE TYPE #3 COMMUNICATION #gov 2 citizens

#gov 2 citizens PREREQUISITE? PROVIDING INFORMATION { ELECTRONIC FILING COMMUNICATION

#gov 2 citizens DIGITAL SERVICES #GOV 2 CITIZENS IN THE CZECH REPUBLIC 2013 JAKUB MRÁČEK @JAKUBMRACEK Thank you!