Good practice examples Untersttzungsangebote fr psychisch kranke Auszubildende

Good practice examples Unterstützungsangebote für psychisch kranke Auszubildende zur Verbesserung der beruflichen Eingliederung - Social Competence Training What are social competences, management of rumors and informations, Perception, self image and external image, teamwork and cooperation - Interview Training external form of the written application with a cover sheet, cover letter, resume, references and certifications, professional and personal strengths, procedure and questions at interview dates, ways to find a job, E-Mail application - Manners – and Knigge Cours Manners, real occurence, real behaviour in the restaurant, clothing, real welcome etc. - Type Consulting How do I appear to others, how would I like to appear, Clothing, cosmetics , spa , style , appearance - Presentation Details BERUFSBILDUNGSWERK WALDWINKEL Christian Meßmer, Waldwinkler Straße 1, D-84544 Aschau am Inn, indiverso@bbw-waldwinkel. de

Moderation A brief introduction

Moderation Properties of the moderator He is authentic He is neutral Everybody can give an imput He doesn`t comment the inputs He is quick - witted He has experience He is acceptetd He is a questioner

Moderationszyklus 1: klassischer Ablauf 3 2 4 1 6 1 nach Josef W. Seifert „Visualisieren – Präsentieren - Moderieren 5

Moderation Qustioning techniques: Closed questions Open questions Leading questions Counter questions Alternative questions Rhetorical questions

Moderation Tips: Set breaks and rules at the beginning Eye contact with the participants Questions rather than tell ! stay on topic interruption of degression to address users with names Perhaps use of a nameplate To be able to withstand breaks pay attention to formulations of the participants and correct if necessary "I " instead of „you“ and „I“ instead of „We“

Moderation z. B. when a " talkative "dominates. the " talkative " has a need for attention and recognition Deal with difficult questions z. B. The group does not work • worth the contributions - interrupt substantive work - Talk about the situation, give examples • Interruptt the contribution and short the contributions ( " hit the spot " ) - inquire into the cause - Demand solutions - interact in a meaningful further work has been said - Suggestions for further design: avoiding topics - treat firmer - agree new appointment - Make arrangements Procedure for • Not to allow contributions and instead specifically address other "silent " participants” f. e. when the discussion turns in a circle - Tell your observation F. e. when time pressure arises - • let the group take position on what - the Restart with other questiions Possibly give provocative thesis in the room

Moderation Deal with difficult questions : f. e. the operation of the moderator is not accepted • inform about your impression (exemples) and accept it first f. e. when the moderator or group members are personally attacked - objectify the attack by questions or counter questions - thereby the "contribution" is taken seriously, you don`t bring out a counter attack; not ( yet) discipline - If this doesn`work: rebuke - In extreme cases take a break and have a personal conversation with " attacker " or " dispute taps” • Ask for the reasons • Perhaps Take up proposals for "better" design • But if there is no hardship, don`t call your approach in a question; perhaps you explain why you are going this way therefore often acceptation by group

Moderation quick-wittedness: Witted responses normally contradict all the rules to a successful and respectful communication. As it often happens that the moderator is attacked as a lone soldier on the front, funny , quick-witted relativistic answers are important to to strengthen their own position and to demonstrate self-confidence. But don`t be too wasteful, after all you want to be taken seriously , and not remain as a " clown " in memory" Therefore you should consider the following: - Remain friendly • We all lough about us • Laughter releases – reduces stress • Mostly you can laugh about yourself Possibilities: make a virtue of necessity f. e. slip of the tongue at the beginning "I have yet to warm up. By the time I speak fluently. " face dumber than you are f. e. "But it can not be. . . " "Really? I always thought everything is possible

Moderation quick-wittedness : exaggerate the opposite silence- no one speaks "Slowly , please following the series ! " To compare naughty " Can it be that you have just listed this word wrong here? “ "To error is human - to forgive divine To understand delibarately f. e. "You do not just listen to me ! “ "I beg your pardon To reject the opinion of the other f. e. "You can not compare it , “ " That's your opinion. In my opinion, a comparison is already possible because. . . " To agree exaggerated f. e. “but now I think we should seriously deal with the issue. „Yes , I agree with you completely , at work humor has lost any sense” Make think the other „You have no experience“ "If experience means always to choose the same strategy , then you're right. I 'm looking for a more flexible approach. " To highlight the benefits of a complaint f. e. "Just You said the opposite! " "True, I learn quickly ! "

Moderation Ending: ensure that nothing remains open (see. " when time pressure is created " ) reflect the course thank the participants - adopt the participants in a postive way aus Josef W. Seifert „Visualisieren – Präsentieren - Moderieren