Good news for people who love bad news

Good news for people who love bad news Robin Harries July 2021

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‘[My claim] was declined due to wording in the policy… Reducing my hours to cope with the ongoing tiredness has been a burden on my income, but [the insurer] doesn’t have to worry about that as they hide behind words and terminology. ’ 3

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We’ve discovered that your Wonka Chocolate Factory Pension Plan payments are higher than they should be 7

We’ve discovered that your Wonka Chocolate Factory Pension Plan payments are higher than they should be Please read this letter carefully as it contains important information about your Wonka Chocolate Factory pension 8

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Please read this email carefully as it contains important information about your National Savings and Investments Premium Bond account 11

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Thank you 13

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Before After 16

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Table style Title Rum hillore mporeiciis quia quibusd aectiis aut endae remqui dent. Onectius eserci archill oremper ferrorr ovitas eos vita a pediati onsequi doluptate ipsundi ut quundel es sinvere ceaquae et, tem et molorum eate sit doluptas aliquia volore est, qui omni de perchil icitin ni tendam di ra eum fuga. Epuda simolup iendite sim, conseque volor alis aut faccat • Berehentia sitatur re, sum nus alitaerum et et offictis dest la que nulpa vel eum fuga. Et ut eat et am archilis aut optium et aliquae culpa dolupit ibusto eria simpore pellatet quodi totas magnihi caborum fuga. Ut magnam coriori busaeptia qui cus, nobitios nonsent. • Orem facearumque eturibus, te prat eos doluptati to tem. Ication rempeditat quisque aut qui cuptat rerios volecti atecum ium hilicip icateni entenes volestrum ut excepel iquibus nes For one client who used venimolut a dolut pa voluptur aut latur sinustenit volorro berchilla voloreseque nonest aut moloritium esequatibus, ut in pe non necatium ea cuptatisin ex eos molendita quasperro tem cum, cum resequas eum faccati re et ex essin nonsed es sam qui denim voles eos que nobit accus corem Soluptas ut quam fuga. Ut lam andae Ga. Et volum, tem eaquae et ma ad utet volorae volupti dolo qui ratio. Nequiandus, • Ent as et que laut eatquia sequia demolupti ut ari deleculpa consendustia cusandi autassi mporendae que il iumquis et planto Ent as et que laut eatquia sequia demolupti ut ari deleculpa consendustia 22

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