Going Global Export Best Practices A Webinar Presentation

Going Global: Export Best Practices A Webinar Presentation April 5, 2011; 2 -4 pm EST

Agenda Greetings Kelly Scanlon, Chairman, NAWBO National Webinar Moderator Deborah Stallings, NAWBO National Board International Trade Joseph Babinski, Counselor/Int’l Consultant, SCORE Exporting Janee Pierre-Louis, Commercial Officer, Baltimore US Export Assistance Center Michael Filchock, Director, Global Trade Solutions, Sun. Trust Bank Michael Jackson, District Int’l Trade Officer, SBA Baltimore District Banking, Credit, Payments SBA Export Loan Guarantee Programs General Questions & Answers All Panelists Wrap Up/Closing Deborah Stallings

Joseph Babinski Counselor – International Trade Consultant, SCORE • 40+ year seasoned executive with expertise in both line and staff management disciplines • President, CAPAC International, Ltd. – international trading/consulting firm • Formerly an executive with The Becker Group, Tapley-Rutter, Arotek Industries, F. W. Buendgens, and Honeywell International • Well versed in all aspects of managing and improving the profit position of a business enterprise • Extensive international experience including all phases of import/export activities and international business management consulting • Earned Bachelor of Science and MBA degrees, Rutgers University • Certified Financial Planner degree, College for Financial Planning • Adjunct Faculty, Towson University; City University in Slovakia

INTERNATIONAL TRADE

INTERNATIONAL TRADE • Understand The Various Marketplaces • Evaluate Your Product’s Performance – Quality – Environment – Culture

INTERNATIONAL TRADE • Learn How Business Is Conducted In Foreign Markets • Investigate Local Regulations and Customs – The Need For Local Representation – Problems That May Be Encountered

INTERNATIONAL TRADE • Consider The Financial Ramifications On Your Current Operations • Pricing Your Product In The international Marketplace – – – Expands Volume Reducing Overhead Distribution Fully Absorbed costing Versus Incremental Maintain A Balanced Operation And Workforce

INTERNATIONAL TRADE • Develop An International Mentality • Recognize The Cultural Aspects Of International Trade – – It Is Now A “Flat World” Technology Allows Dealing Anywhere Must Lose The “Monoculture” Thinking Become Aware Of The Needs And Wants Of Various Cultures And Be Prepared To Meet Them

Joseph Babinski Counselor/International Trade Consultant, SCORE capac@verizon. net

Janee Pierre-Louis Commercial Officer, Baltimore US Export Assistance Center • Expert at assisting U. S. exporters pursuing overseas business opportunities in information technology, processed foods, architecture, construction, and engineering services. • International specialist since 2002 – U. S. Department of Commerce • Spent several years working in the private sector in Taipei and Washington, D. C. • Earned BA, International Business, Washington University; and a MS from Georgetown University’s School of Foreign Service

The World is Open for Your Business. Let the U. S. Commercial Service – Baltimore connect you to a world of opportunity.

Overview • Why Export? • What is the Commercial Service? • How Do We Assist U. S. Companies? – Identifying Markets & Determining Sales Potential – Assessing Export Readiness – Implementing an Export Plan – Ensuring a Level Playing Field • Export Resources & National Export Initiative

Why Export? 95 Percent of the World’s Consumer’s Live Outside the United States

What is the U. S. Commercial Service? With offices throughout the United States and in U. S. Embassies and consulates in nearly 80 countries, the U. S. Commercial Service of the U. S. Department of Commerce’s International Trade Administration utilizes its global network of trade professionals to connect U. S. companies with international buyers worldwide.

Our Global Network of Trade Professionals Opens Doors that No One Else Can. § The U. S. Commercial Service provides U. S. companies unparalleled access to business opportunities around the world. § As a U. S. Government agency, we have relationships with foreign government and business leaders in every key global market. § Our trade professionals provide expertise across most major industry sectors. § Every year, we help thousands of U. S. companies export goods and services worth billions of dollars.

We Work with You to Connect Your Company with the Right Opportunities Abroad. Our experienced trade professionals help you enter international markets in the most efficient, targeted way. We assess your export potential, understand your needs, and provide the right mix of U. S. Commercial Service capabilities to achieve your exporting goals. U. S. Commercial Service Business Approach Determine Sales Potential Assess Export Readiness Identify Key Overcome Challenges Markets Implement Export Plan

How Do We Help U. S. Companies? Assessing Export Readiness

Proven Expertise: Trade Counseling Get the information and advice you need to become “export ready” • Planning and Strategy. – Create a comprehensive international business plan for entry or expansion into targeted markets. • Legal and Regulatory Issues. – Determine export licensing needs for shipping products. – Understand comply with global product standards, certification requirements, electricity regulations, and packaging laws. – Avoid intellectual property issues and legal disputes.

Proven Expertise: Trade Counseling (cont’d) Get the information and advice you need to become “export ready” • Documentation and Product Requirements. – Learn about export documents, including Electronic Export Information filing, invoices, packing lists, and certificates of origin. – Verify tariff rates and import fees; determine your product’s Schedule B and HS numbers. • Getting Paid and Mitigating Risk. – Introduction to partners focused on export financing programs and export credit insurance

How Do We Help U. S. Companies? Identify Key Markets & Determine Sales Potential

Proven Expertise: Market Intelligence Target the best trade opportunities. • Trade Data and Analysis. Obtain the latest annual and quarterly trade data by country, state, commodity, and year, country-specific tariff and trade agreement information. • Country Commercial Guides. Leverage reports, prepared annually by U. S. Embassy staff, containing information on the business and economic situation of foreign countries and the political climate as it affects U. S. business and investments. • Customized Market Research. Get specific answers to your specific international business questions.

www. export. gov/mrktresearch

Proven Expertise: Market Intelligence Target the best trade opportunities. • Background Reports. Learn about potential partners from our trade professionals working in your target markets. Get detailed credit reports covering sales, profit figures, potential, liabilities, and other financial information.

How Do We Help U. S. Companies? Implementing an Export Plan

Proven Expertise: Business Matchmaking Connect with the right partners and prospects. • Partner Search. – Find pre-screened potential partners and get detailed company reports; determine the marketability of your product or service. • Personalized Business Matchmaking. – Meet with potential buyers, sales representatives, and business partners. – Leverage customized market briefings. • Trade Missions. – Participate in business development missions led by senior U. S. government officials. – Meet with distributors, government and industry officials, prospective customers, and U. S. Embassy officials.

Proven Expertise: Business Matchmaking Connect with the right partners and prospects. • Trade Shows. – Use our International Buyer Program to meet with pre-screened buyers at major U. S. trade shows. – Exhibit in the U. S. Pavilion at our Certified Trade Fairs. – Let us distribute your marketing literature at global trade shows. • In-Country Promotions. – Leverage customized venues to reach potential partners and buyers. – Advertise in our official catalog of U. S. suppliers sent to nearly 400, 000 international companies. – Feature your company on our local-language Web sites.

Real Results: Old Mother Hubbard Massachusetts-based pet food manufacturer Old Mother Hubbard secured a distributor in Singapore and projects $300, 000 in first-year sales. “The U. S. Commercial Service business matching services were invaluable in helping our company accelerate plans for exporting to Singapore. I met with many potential distributors and was provided with relevant market intelligence that helped us quickly determine who would be best to partner with in Singapore. ” — Michael Cole International Distribution Manager Old Mother Hubbard

How Do We Help U. S. Companies? Ensuring a Level Playing Field

Proven Expertise: Commercial Diplomacy Level the international playing field for your company. • Advocacy – Access U. S. government trade advocacy for your foreign government procurement bids. Visits to key foreign officials by high-ranking U. S. officials, direct support from U. S. officials stationed overseas, letters to foreign decision-makers • Trade Problems. – Get assistance with customs-related issues. – Obtain support if your company’s exports or foreign bids are adversely affected by a trade barrier. – Limit the risk of non-payment and receive assistance if problems arise

Export Resources & National Export Initiative

Department of Commerce Export Related Resources • Trade Information Center (TIC) 1 -800 -USA-TRADE • International Trade Administration www. trade. gov • USG Export Portal www. export. gov • U. S. Commercial Service www. buyusa. gov • Strategy for Targeting Organized Piracy www. stopfakes. gov

President Obama’s National Export Initiative Key Objective: Double exports over the next five years to support two million American jobs

National Export Initiative: Key Areas of Focus

Contact us today to connect with a world of opportunity. CS Baltimore | (410) 962 -4539 Web | www. buyusa. gov/baltimore Email | Janee. Pierre-Louis@mail. doc. gov Social Media |

Michael P. Filchock Director, Global Trade Solutions • Provides trade services and trade finance products to new and existing clients • Former Loan Officer at the Export- Import Bank of the U. S. (“Ex-Im Bank”); and Trade Finance Specialist at South. Trust Bank; and Am. Trade International Bank • Worked at KPMG Peat Marwick, and the Federal Home Loan Mortgage Corporation, commonly known as Freddie Mac. • Earned a BS, Business Administration, California University of Pennsylvania; MBA, Averett University • Certified Treasury Professional (CTP)

International Methods of Payment Getting Paid and Managing Risk

Sun. Trust Bank Global Trade Solutions Michael P. Filchock 8330 Boone Boulevard, 7 th Floor Vienna, VA 22182 Tel 703 -442 -1516 Cel 404 -403 -0942 michael. filchock@suntrust. com Covering Maryland/D. C. /Northern Virginia

International Trade Products Trade Services § Export Letter of Credit § Export Documentary Collection § Export Credit Insurance

INTERNATIONAL METHODS OF PAYMENT Trade Terms Exporter Risk High Open Account Documentary Collection(Time) Documentary Collection (Sight) Letters of Credit (Time) Letters of Credit (Sight) Payment in Advance Importer Risk Low

What is a Letter of Credit? § An payment instrument issued by a bank on behalf of its customer. § The issuing bank substitutes its own credit standing for that of its customer. § The issuing bank undertakes to pay for the goods or services provided by the beneficiary of the LC; the beneficiary looks to the bank for payment, instead of the buyer (applicant of the LC). § The LC assures the beneficiary (exporter) of payment when the terms of the credit are met. § The exporter is not obligated to perform if the terms of the LC are not acceptable.

Who are the participants in a Letter of Credit? § Importer = Applicant = Buyer § Exporter = Beneficiary = Seller § Issuing bank = Applicant’s Bank = Buyer’s Bank § Advising Bank = Beneficiary’s Bank = Seller’s Bank § § Negotiating (Paying) Bank = Beneficiary’s Bank = Seller’s Bank Confirming Bank = Beneficiary’s Bank = Seller’s Bank

What is a Letter of Credit ‘At Sight’ ? § Time of Payment: upon presentation of complying documents by seller within a few days after shipment. § Goods available to Buyer: after payment of the letter of credit and after the cargo has arrived. § Risk to Seller: Minimal. Depends on ability to meet letter of credit deadlines and documentary requirements. § Risk to Buyer: Has to pay letter of credit before it can get title to goods. Requires proof of shipment, but relies on Seller to ship goods as ordered. If seller doesn’t ship; buyer doesn’t pay

What is a ‘Time’ Letter of Credit ? § Time of Payment: at maturity of the draft, but must be made regardless of the condition or existence of the goods. § Goods available to Buyer: after acceptance of the draft by the Issuing Bank under the letter of credit and after the cargo has arrived. § Risk to Seller: Minimal. Depends on ability to meet letter of credit deadlines and documentary requirements. § Risk to Buyer: bank has to accept time draft and create legal obligation to Seller before Buyer can get title to goods. Relies on Seller to ship goods as ordered.

Export Letter of Credit Cost Sample costs vary bank-to-bank § § § Advising: $75. 00 - $100. 00 Exam/Payment ¼ of 1% (of LC face value) min. $150. 00 Amendment $75. 00 Discrepancy $75. 00 (per drawing) Transfer ¼ of 1% (of transfer value) min. $200. 00 Acceptance/ Deferred Payment 1. 50% per annum, min. $250. 00 § Discount By arrangement (min. $250. 00) § § § Confirmation By arrangement (min. $250. 00 per quarter or fraction thereof) SWIFT By arrangement (min. $25. 00) Courier By arrangement (min. $25. 00 domestic/$35. 00 international)

Do you need a confirmed export letter of credit? § What is it? § The advising or negotiating bank, may add its “confirmation. ” The bank’s commitment of payment of the transaction in the event that the issuing bank fails to pay on behalf of the applicant. § Advising/Negotiating bank - undertakes credit decision based on factors: - time period of the LC - amount, - political, economic and other risks associated with the country of the issuing bank § letter of credit - not confirmed - merely “advised”

Cost of a confirmed export letter of credit? Depends on: - Country - Term of L/C - Amount - Export items - Buyer Typically. 20% - 1. 00% per quarter (of face value of LC) Example: $250, 000 LC x. 75% x 90/360 = $468. 75 Cost typically paid by exporter.

Export Documentary Collection - Sight § Also known as ‘Cash Against Documents’ § Time of Payment: at time of presentation of the draft § Goods available to Buyer: after payment if ALL Ocean Bills of Lading are included with the documents and after the cargo has arrived. § Risk to Seller: possible non-payment of the draft. § Risk to Buyer: has assurance of shipment, but Seller may not ship goods as ordered. Must pay to get title to goods.

Export Documentary Collection - Time Draft or Documents Against Acceptance payable at XX days (i. e. , 30/45/60 – per sales agreement) after sight, after bill of lading Date, or after invoice date. § Time of Payment: at a future date. § Goods available to Buyer: upon acceptance of the draft by the Buyer and after the cargo has arrived. § Risk to Seller: possible non-payment of the draft AND Buyer has the cargo. § Risk to Buyer: accepts draft before getting title to goods. Seller may not ship goods as ordered.

Export Documentary Collections - Cost - Direct Send - (Exporter uses Sun. Trust Bank form on cover of docs and sends directly to Buyer’s Bank. ) - Sight $50. 00 - Time $75. 00 - Outgoing Collection - (Exporter send docs to Sun. Trust Bank. Sun. Trust “handles” docs - attaches form on cover of docs and sends directly to Buyer’s Bank. ) - Sight $125. 00 - Time $150. 00 Outgoing Collection costs more than Direct Send because exporter’s bank “handles” the exporter’s docs and helps ensure payment via bank’s official letter on a bank-to-bank dealing.

Export Credit Insurance Trade credit insurance protects a company’s commercial accounts receivable from unexpected and catastrophic losses resulting from insolvency or "non/slow-payment" by its buyers.

Export Credit Insurance Two basic types of coverage for exporters: Commercial Risks • • Insolvency (Chapter 7, 11) • • DISPUTES are not covered! Protracted default (non-payment within 6 months of due-date) Typically 80% - 90% of invoice value is covered by trade credit insurance Political Risks • Transfer Risk - political/economic events preventing or delaying transfer of payments • Government Moratorium - decision from the government preventing release of funds • Contract Frustration - decision preventing performance of the contract

Export Credit Insurance How to get it? - See your International Banker How much is it? -Cost varies by country, terms, buyer -Estimate is 0. 65% for 60 days of coverage Why would an exporter want it? -Protects your open account receivables -Allows your bank to include in your borrowing base for lending

Questions to Ask Before Selecting the Payment Method § Can your business afford the loss if it is not paid? § Will extending credit and the possibility of waiting several months for payment still make the sale profitable? § Can the sale be made only by extending credit? § How long have the buyers been operating, and what is their credit history? § Has your business sold successfully to the buyer before? § Are there reasonable alternatives for collecting if the buyer does not pay? (Does the buyer’s country have the legal and business infrastructure for settling disputes fairly and swiftly? ) § If shipment is made but not accepted, can alternative buyers be found?

A World of Solutions • • • Over 1500 correspondent banks worldwide National Recognition as the SBA Export Lender of the Year 2009 & 2010 Delegated Authority Lender with Ex-Im Bank’s Working Capital Guarantee Program Preferred Lender with SBA Export Working Capital Program GTS Sales officer covering Greater Washington/Maryland located in-market

IMPORTANT DISCLOSURE All materials, including proposed terms and conditions, are indicative and for discussion purposes only. Finalized terms and conditions are subject to further discussion and negotiation and will be evidenced by a formal written agreement. Except as required by applicable law, we make no representation or warranty, express or implied, to you or to any person as to the content of the information contained herein. Opinions expressed herein are current opinions only as of the date indicated. Any historical price(s) or value(s) are also only as of the date indicated. We are under no obligation to update opinions or other information. Sun. Trust Robinson Humphrey is the trade name for the corporate and investment banking services of Sun. Trust Banks, Inc. and its subsidiaries, including Sun. Trust Robinson Humphrey, Inc. , member FINRA and SIPC. Debt and equity underwriting, trading, research and sales, loan syndications, municipal securities trading and sales, and mergers and acquisitions advisory services are offered by Sun. Trust Robinson Humphrey, Inc. Loans and loan related products, foreign exchange, risk management products and services and agency services are offered by various non-broker dealer subsidiaries of Sun. Trust Banks, Inc. Securities and Insurance Products and Services: Are Not FDIC Or Any Other Government Agency Insured Are Not Bank Guaranteed May Lose Value Sun. Trust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by Sun. Trust Banks, Inc. and the following affiliates: Banking and trust products and services are provided by Sun. Trust Bank. Securities, insurance (including annuities and certain life insurance products) and other investment products and services are offered by Sun. Trust Investment Services, Inc. , a SEC registered broker/dealer and a member of the FINRA and SIPC. Other insurance products and services are offered by Sun. Trust Insurance Services, Inc. , a licensed insurance agency. Investment advisory products and services are offered by Sun. Trust Investment Services, Inc. and Gen. Spring Family Offices, LLC (f/k/a Asset Management Advisors, L. L. C. ), investment advisers registered with the SEC. Sun. Trust Bank and its affiliates and the directors, officers, employees and agents of Sun. Trust Bank and its affiliates (collectively, “Sun. Trust”) are not permitted to give legal or tax advice. While Sun. Trust can assist clients in the areas of estate and financial planning, only an attorney can draft legal documents, provide legal services and give legal advice. Clients of Sun. Trust should consult with their legal and tax advisors prior to entering into any financial transaction or estate plan. Because it cannot provide legal services or give legal advice, Sun. Trust’s services or advice relating to “estate planning” are limited to (i) financial planning, multigenerational wealth planning, investment strategy, (ii) management of trust assets, investment management and trust administration, and (iii) working with the client’s legal and tax advisors in the implementation of an estate plan. These materials are educational in nature. The implications and risks of a transaction may be different from individual to individual based upon past estate, gift and income tax strategies employed and each individual’s unique financial and familial circumstances and risk tolerances. Treasury Management Services offered through Sun. Trust Bank, Member FDIC. Commercial credit services provided by Sun. Trust Bank. Standard credit criteria apply. Sun. Trust Bank is an Equal Housing Lender. © 2009 Sun. Trust Banks, Inc. Sun. Trust and Sun. Trust Robinson Humphrey are federally registered service marks of Sun. Trust Banks, Inc. Live Solid. Bank Solid. is a service mark of Sun. Trust Banks, Inc.

Sun. Trust Bank Global Trade Solutions Michael P. Filchock 8330 Boone Boulevard, 7 th Floor Vienna, VA 22182 Tel 703 -442 -1516 Cel 404 -403 -0942 michael. filchock@suntrust. com Covering Maryland/D. C. /Northern Virginia

Michael Jackson District International Trade Officer – SBA Baltimore District Office • Provides marketing and outreach to Maryland’s veteran and international trade business communities. • Implements the office’s objectives of increasing entrepreneurs’ access to SBA financial assistance programs, federal contracting opportunities and access to management and technical assistance. • Works closely with SBA’s resource partners, state and other federal agencies, and various business organizations to conduct training workshops, seminars, and conferences. • Former entrepreneur as franchise owner of a fitness center; and held positions in banking and telecommunications. • Earned a B. S. , Government & Politics, University of Maryland, Heidelberg, Germany; MBA, International Business, American Intercontinental University • NASBITE Certified Global Business Professional (CBP) international trade certification

International Trade Programs NAWBO/SBA Going Global Webinar April 5, 2011 Helping you start, grow and succeed

WHAT IS THE SBA ? • Small Federal Government Agency • Established by Congress in 1953 • Aid, counsel and assist Americans start, operate, and expand their businesses • Provide access to capital, counseling and training, and increase federal procurement opportunities (contracting) • SBA is primarily a guarantor of loans made by private and other institutions. • The SBA does not offer grants to start or grow small businesses.

How Important Are Small Businesses to the U. S. Economy? • Represent 99. 7 percent of all employers • Employ half of all private-sector employees • Generated 2/3 of net new jobs annually over the last decade • Are employers of 39 percent of high-tech workers (such as scientists, engineers, and computer workers)

National Export Initiative (NEI) • Double Exports in 5 years, create up to 2 million jobs • 3 Main components – Expand trade advocacy – Increase access to credit (trade finance) – Remove trade barriers

Export Opportunity • 30 million businesses in U. S. • Only 250, 000 export – Of those 97% are small businesses • Approx 30% of U. S. export volume – Of those 58% only export to 1 country

NEI – SBA’s Role SBA will: • Identify SMEs with export potential – “Have you thought about exporting? ” • Prepare SMEs for exporting – SCORE, SBDCs, WBCs • Connect SMEs with actual trade opportunities – Collaborate with other federal agencies on trade missions, etc. • Support SMEs with export financing – Export Express, EWCP, International Trade Loan (ITL)

SBA PARTNERS U. S. Exporters Banks: Regional and Local Community State and City U. S. Government International Agencies • • U. S. Commercial Service Overseas Private Investment Corporation (OPIC) U. S. Export-Import Bank U. S. Department of Agriculture/Commodity Credit Corporation Other Organizations • NAWBO, WTCI, etc.

SBA Loan Programs for Exporters • Export Working Capital Program (EWCP) • Export Express • International Trade Loan (ITL)

Export Working Capital Program • Single Transaction or Revolving Credit Line. • Disbursements must be linked to specific export transaction, contract, PO, LC, invoice, etc. • Maximum gross loan limit $5, 000 (no minimum). • Maximum 90% SBA guaranty to the lender

EWCP Use of Proceeds • Loan proceeds to acquire/produce goods or services for export, the accounts receivable of such foreign sales or standby letters of credit. • Pre-shipment Guarantee – Labor and Material costs • Post-shipment Guarantee – Foreign Accounts Receivable financing • Combination Guarantee

Export Working Capital Program Eligibility • Company meets SBA size standards – Based on NAICS – Manufacturing: under 500 employees – can be as high as 1, 500 employees • Product is titled and shipped from U. S. – No U. S. content requirement, Military OK • In business 12 months or proven expertise • Other SBA eligibility provisions – Criminal History, Previous loss to govt. etc.

EWCP - Indirect Exports • Applicants who produce products or services that enter into the export channel but do not directly export their products are eligible for EWCP financing – Manufacturers using an Export Trading Company – Suppliers to other domestic manufacturers • Requires certification from domestic customer that goods are in fact being exported.

EWCP - How to Apply • Apply with a commercial loan officer at your existing bank. The Bank will forward your application to SBA for approval if SBA support is needed for the transaction.

EXPORT EXPRESS • Maximum loan amount $500, 000 • Increased from $250, 000 as result of Jobs Act • Eligibility • applicant in business for at least 12 months • proceeds for developing or expanding export markets • Maximum loan guarantee coverage • 90% for loans up to $350 K • 75% for loans between $350 and $500 K

EXPORT EXPRESS • Finance export development activities • Participation in a foreign trade show • Translation of product literature foreign markets • Provide transaction-specific financing for overseas orders • Provide revolving lines of credit for export purposes – term may not exceed five years • Finance standby letters of credit used for either bid or performance bonds 76

EXPORT EXPRESS • Minimizes Use of Government Forms and Procedures • Streamlines Processing and Costs of Smaller Loan Transactions • Lenders Granted Expanded Authority and Autonomy 77

International Trade Loan (ITL) • Max loan amount - $5 million • Offers term loans to businesses that plan to start or continue exporting or that have been adversely affected by competition from imports. • Proceeds of loan must enable the borrower to be in a better position to compete. The program offers borrowers a maximum SBA-guaranteed portion of $4. 5 million ($4 million for working capital)

International Trade Loan (ITL) • Loan Maturity Usually up to years for machinery and equipment (not to exceed the useful life of the equipment) and up to 25 years for real estate. • Interest Rate Negotiated between the borrower and the lender, subject to SBA caps (depending on maturity and amount). Based on Prime.

International Trade Loans - How to Apply • International Trade Loans can be approved PLP or through normal 7(a) processing. Can be processed at a USEAC when submitted with a companion EWCP Loan.

U. S. Small Business Administration Your Small Business Resource www. sba. gov/international www. export. gov

QUESTIONS? Michael K. Jackson Baltimore District Office Michael. K. Jackson@sba. gov (410) 962 -6195 x 303 Patrick Tunison Office of International Trade Patrick. Tunison@sba. gov (202) 205 -6426

Wrap Up/ Questions & Answers