Go Pro Ltd The company Software company ISV

Go. Pro Ltd. • The company – Software company – ISV • Office in Sofia – Founded in 1993 – Extensive partner network in Europe – Cooperation with IBM since 1996 • The Go. Pro solution – Is a document-, process- and customer relationship management solution – Self Service portal (e. Government) – Out of the box solution • But flexible configuration and customisation – 15 years of experience in developing solutions for the public and private sector • The Market – 65 % central / local government – 35 % Private business – Over 500 Organizations

Awards • • Most innovative company in Iceland IMARK “Marketing company of the year” PC World Iceland’s “IT company of the year” Lotus Beacon Award more often that any other company – 8 awards including: – – – • • • “Europe’s Best Web Solutions” Lotus Europe Award for best e. Government solution Best e-Business and e-doc Solution “IT company of the year” – Computer Association Iceland Europe’s 500 fastest growing companies list AIIM Award “The 3 best” e. Document-solutions in Europe President of Iceland export award 2001 Euro cities – best portal in Europe 2003 Best e. Government solution in Europe finalist– European Commission 2004 United Nations, World Summit Award (WSA) finalist 2005 The Best in Showcase Award winner at Lotusphere 2008 The most innovative sw solution for IBM Lotus 2008

Common challenges • Document chaos – Driven by individuals and through email – Contracts lost, No context other than the individual memory • Email chaos – Important emails reside in the inbox – The cc craze – No control or context • Process chaos – Processes driven through email – Who is responsible? – What is the next step? • Compliance – No templates and no guidelines – No automatic way to comply – Limited transparency 4

Government challenges • • Do more for less More transparency in government Who did what and at what time? Clear responsibility – What happens when someone is sick? • Better control need • Deadline management • Better citizen service – Self service • Increased efficiency • Decrease costs 5

What is Go. Pro solving?

Case Management • Basically any type of enquiry to an organisation can be thought of as a “case” – Archive rules, metadata, access control, workflow, deadline management, workload management, … • Case management can be seen as the engine of the organisation • A well running engine will allow effective and efficient quality service delivery

Go. Pro solution – Cross Platforms Go. Pro Lotus Notes Go. Pro Web. Sphere Portal Go. Pro Gopro Mobile Self Service Portal Lotus Domino Go. Pro Desktop Module manager P 8 SQL

Lotus Domino Db 2 SQL P 8

Feeds from Go. Pro in Lotus Notes. Possible to get a view over “My cases”.

Telephony Support • Integration with soft phone system. • Call directly from Go. Pro with the click of a button: connect to your soft phone or Skype. • Automatically opens notes for phone conversations. • Send and store SMS messages. • Instant messaging via MSN or Sametime.

Go. Pro and Lotus Quickr Collaborative content and team services Human workflow and compliance New case creates a workspace Case Template Case Documents & automatic process steps Workspace Template Workspace Document Once a case is closed all relevant documents are stored in Go. Pro …. Tying compliance and collaboration Document Library

Go. Pro Drag‘n Drop Plugin Module • Simplifies the saving of e-mail. • Possible to drag documents directly into Go. Pro. • Searching cases.

Lotus Domino Db 2 CM P 8

Loading

Mashup example

Go. Pro Self Service • 24/7 service portal • Direct flow of information to Go. Pro • Automatically triggering internal processes • Flow of status and information to service portal

• • • From a personal portal information flow directly into Go. Pro Status and any published document in Go. Pro can be viewed in the personal Go. Pro Self Service portal Enormous time saving application Selected documents available to contact that has access to the case Cases can be published to the contacts private area NEW!

Short demonstration • Self Service Portal • Go. Pro in Notes client • Go. Pro in Websphere Portal client 25

Go. Pro will help ! Emails in order Documents in order Overview of processes

Smarter Government: Go. Pro for the IRD Internal Revenue Directorate of Iceland Challenge: Meeting higher standards at lower cost • Managing a large volume of critical information in compliance with regulations • Tracking and retrieving information fast and efficiently • Meeting increased service demands • Compliance with regulations on information disclosure Solution: Go. Pro from Start to Finish • A fully electronic IRD • Go. Pro case and process management consolidates all information • Instant overview of case status • Automated business processes Benefits: Increased service and operational efficiency • Significant time savings on information search and sharing • Single view of the taxpayer ensures fast, efficient service • Automatic legal deadlines ensure timely processing • Auditing capabilities track case progress and document trails “Go. Pro is very valuable to us. Document-, case- and contact management is simpler, accessing information is easier, and information security has increased with traceability and central storage, not to mention the time saved when searching for and retrieving information. ” Bryndís Steinsson, document manager for the IRD

Smarter City: Go. Pro for Gardabaer Municipality Challenge: Providing full online self service to residents • Provide information about services and events • Increase quality and availability of service • Enhance local democracy and consultation with residents Solution: Citizen Service Portal with Go. Pro • Instant "single view of the citizen" in Go. Pro • Citizen service portal fully integrated with internal Go. Pro backend • Applications and service requests transmitted in electronic form Benefits: Better service at lower cost • All stakeholders have complete overview of their cases and services • Increased operational transparency and democratic participation • 74% of applications and service requests today in electronic format • Able to reduce opening hours by half a day per week

Smarter Government: Go. Pro for the NCB Nordic Copyright Bureau Challenge: Paying Artists for Intellectual Property • Manage rights to record and distribute music (CDs, DVDs, internet etc) • Tracking of payments to relevant parties (artists, industry) • Consolidation of relevant information by artist Solution: Sharing knowledge is good for business • Go. Pro case and process management solution • Instant status and queries for customers and members Benefits: Payback 1 Million Danish kroner annually • Consolidation of all relevant information across formats (mail, docs, database) • Complete tracking of cases, right at employees fingertips • 5% reduction in case handling time, with improved levels of service “With Go. Pro we can consolidate all information related to a given case, whether it´s mail, documents or database-content – and it is good business”, Jette Langelund, Manager of Member Services at NCB.

Smarter Government: Go. Pro for MEAC Estonian Ministry of Economic Affairs and Communications Challenge: Adopt a digital document register and archives • Comply with the Public Information Act of Estonia • Register and archives must be accessible via the agency's website • Exchange information between departments Solution: Go. Pro portal-based document management • Advanced Case Management system enables digital document control • Digital signatures and portal interface ensure security and accessibility Benefits: Improved overview and compliance • Paperless transactions ensure better overview and prevent document loss • Reminders have raised the quality of case transactions • Faster inter-departmental document exchange

Practical solution to REAL business issues Improved Efficiency Improved Service Streamline and automate processes and accomplish more with less Share and process information across many levels, departments, agencies and geographies Improve internal and inter-organisational collaboration Deliver ”One contact resolution” and 24*7 accessibility of services Avoid repeated data entry Ensure compliant and consistent service delivery Avoid wasteful paper trails Enhancing accountability through audit trails that track how decisions were made and why Real-time view of case status and dash board capabilities Enhance reporting capabilities for case, client and program analysis Automatically triggers workflows, allowing agencies to react immediately to important events Strengthening the government through improved access, participation and transparency of services Improve transparency

Thank you and please be in contact for further information sveinnh@gopro. net +354 860 3127 www. gopro. net