GMP Training Program Module I Galaxy Medical Products

GMP Training Program Module I Galaxy Medical Products, Inc. Overview

GMP Overview Topics l l GMP’s Background, Scope of Services Mission, Vision, Values l Galaxy’s Commitment to Customers l GMP’s Organizational Structure l Improving Organizational Performance l Human Resources/Personnel Manual – Conflict of Interest, Conflict Resolution – Code of Ethics, Ethical Issues l GMP’s Policies and Procedures Galaxy Medical Products, Inc. 2 07/2013

GMP Background l Galaxy Medical Products, Inc. (GMP) was established in 1999 by Scott and Danna Seevers operating out of their home with 2 Bariatric beds and one van. l The business moved to the Saw Mill complex in 2000 and expanded its product line to include wound care equipment. l In 2002, GMP expanded the size of its Saw Mill facility, had 12 employees, a fleet of vehicles and became a Joint Commission accredited DME. Galaxy Medical Products, Inc. 3 07/2013

l The decision was made in 2004 to sell a portion of the business to Universal Hospital Services (UHS). Mr. Seevers moved to UHS to manage that business and the current President, Brian Emich was appointed to manage GMP. l In 2006 Respiratory equipment was added to GMP’s product line. l Currently GMP has 20 employees and is continuing to expand its product line and customer territories. Galaxy Medical Products, Inc. 4 07/2013

GMP Scope of Services: l Galaxy Medical Products (GMP) is a specialty medical equipment (DME) distributor (both sales and rental), serving Ohio, Michigan, Western Pennsylvania and West Virginia. l The Company focuses on the needs of the bed bound patient, “specializing in” – Bariatric – Wound Care, and – Respiratory Equipment for hospice patient l Patients serviced by GMP include hospitals, long-term care, home care and hospice. Galaxy Medical Products, Inc. 5 07/2013

GMP Mission To provide progressive and clinically sound medical equipment to our customers and patients, touching them with individual concern, superior service, and unwavering integrity. Galaxy Medical Products, Inc. 6 07/2013

GMP Vision Galaxy Medical Products will continue to be a growing, vibrant company where employees feel a sense of mission in pursuit of worthwhile goals, and where customers and patients feel their needs have been understood and met beyond expectations. Galaxy Medical Products, Inc. 7 07/2013

Galaxy Core Values l Integrity: adhering to the highest standards of corporate integrity and personal character throughout the company. l Industriousness: because there is no substitute for hard work, it is imperative that our team attacks carefully planned work with enthusiasm and efficiency. l Loyalty: a steadfast commitment of all employees to the mission, vision, and direction of the company, and the same level of commitment from the company to its employees. Galaxy Medical Products, Inc. 8 07/2013

Galaxy Core Values l Teamwork: a synergistic eagerness to sacrifice personal interests for the success of all. l Service: an ongoing commitment to meet and exceed our customers’ expectations. l Financial Responsibility: assuring proper use of resources to maintain healthy company growth, healthy relationships with all business partners, and healthy relationships with employees. Galaxy Medical Products, Inc. 9 07/2013

Our Commitment to our Customers: We will have the… – Best Equipment – Best Selection – Best Service – Best Interest of our customers and their patients/residents in mind. Galaxy Medical Products, Inc. 10 07/2013

GMP Structure Board of Directors President Regional Sales Mgr Account Rep’s Office Manager Client Services Rep Operations Manager Delivery Tech’s Clinical Consultant Galaxy Medical Products, Inc. 11 07/2013

Improving Organizational Performance (IOP) l GMP’s commitment to the continued performance improvement of its operations. l An IOP committee monitors: – Performance Measures – Compliance with Regulatory Agencies – Develops improved operational systems such as GMP policies and procedures. Galaxy Medical Products, Inc. 12 07/2013

IOP Committee l Type of Issues Reviewed by IOP Committee: – Response time for equipment deliveries – Customer Complaints and Incidents – HR Accident/Incident Reports – Medicare Billing Accuracy – Customer Satisfaction Homecare Patients l Facility Customers l Galaxy Medical Products, Inc. 13 07/2013

IOP Committee Members: l Executive Management l Sales Department Representative l Client Services Representative l Operations Department Representative Galaxy Medical Products, Inc. 14 07/2013

Personnel/Human Resources l GMP’s goal is to promote good morale and a spirit of teamwork among all employees. l This goal can only be realized through fair and equitable treatment and effective communications. Galaxy Medical Products, Inc. 15 07/2013

GMP believes in : Open communications l Employee suggestions l Equitable compensation l Non-discriminatory management practices l Operating as a non-unionized organization l Presenting a professional image at all times l A sense of teamwork and cooperation. l Galaxy Medical Products, Inc. 16 07/2013

Personnel/Human Resources l GMP Recruitment Program – Encourages promotion from within the Company. – Asks employees for possible candidates. l GMP Development Program – Orientation, Training and Retraining Program – Continued Improvement Encouraged l GMP Retention Program – Benefits, 401(k), Competitive Wages Galaxy Medical Products, Inc. 17 07/2013

GMP Personnel Manual l A copy of the GMP Personnel Manual is given to each new employee at time of employment. l The Personnel Manual provides employees with information about: – The benefits they receive as an employee – What is expected from them as an employee – What they can expect from the company Galaxy Medical Products, Inc. 18 07/2013

GMP Personnel Manual l The Personnel Manual includes information about topics such as: – Attendance Policies – Dress Code – Disciplinary Actions and Termination Policy – Accident Procedures – GMP Smoking Policy – Telephone Usage – Employee Classification and Compensation Galaxy Medical Products, Inc. 19 07/2013

GMP Personnel Manual Code of Ethics - Each GMP employee pledges to abide by the following: l To render the highest level of care promptly and competently taking into account the health and safety of the patient/resident. l To serve all customers regardless of race, creed, national origin or reason of illness. Galaxy Medical Products, Inc. 20 07/2013

Code of Ethics l To provide quality service, which is appropriate for the patient’s needs. l To instruct the patient and/or caregivers in the proper use of the equipment. l To explain fully and accurately to patients and/or caregivers their rights and obligations regarding the rental, sale, and service of medical equipment. Galaxy Medical Products, Inc. 21 07/2013

Code of Ethics l To respect the confidential nature of the patient’s records and not to disclose such information without proper authorization, except as required by law. l To continue to expand improve professional knowledge and skills so as to provide customers with equipment and services which are continually updated. Galaxy Medical Products, Inc. 22 07/2013

Code of Ethics l To abide by both Federal and local laws and regulations which govern the medical equipment industry. l To act in good faith; to be honest, truthful, and fair to all concerned. Galaxy Medical Products, Inc. 23 07/2013

GMP Personnel Manual Conflict of Interest: l In all transactions conducted on behalf of GMP, employees shall always act in the best interest of GMP and shall not do anything, or permit anything to be done, either directly or indirectly, which would be adverse to or in conflict with such interest. l Employees are responsible for knowing the details of this policy which is published in section 4 page 1 of the Personnel Manual. Galaxy Medical Products, Inc. 24 07/2013

Conflict Resolution l Employees wishing to seek resolution to a particular issue should first – Discuss the issue with their immediate supervisor l If a satisfactory resolution to the issue is not achieved, then – They may petition, without fear of recrimination or sanction, a review by senior management. l However, senior management reserves the right to solicit input from the immediate supervisor. Galaxy Medical Products, Inc. 25 07/2013

Procedures for Ethical Issues: All employees are expected to: l Ask their supervisor or the President about any ethics questions they may have. l Direct all ethical questions or issues related to patient services to the President. Galaxy Medical Products, Inc. 26 07/2013

Procedures for Ethical Issues: If a patient’s family member wishes to discuss any ethical issues regarding a patient, GMP staff should: l Refrain from the discussion other than to determine what action is being recommended and why. l Refer the individual to the patients physician, clergy, or attorney and make notes on a POC or PCC form. Galaxy Medical Products, Inc. 27 07/2013

GMP Policies and Procedures l l GMP provides all employees with detailed Policies and Procedures Topics covered in Policy and Procedures (P & P) Manual – Provision of Care and Patient Rights and Education – Environmental Safety and Infection Control for GMP facility and the patient’s home. – Equipment Management and Delivery Procedures – Information Management – HR Management, Continued Organizational Improvement, Leadership and HIPPA Galaxy Medical Products, Inc. 28 07/2013

Process - Program - Plan The P & P Manual includes specific processes, program, or plan descriptions with detailed procedures. l Attention should be given to each of these to assure that all GMP procedures are being followed correctly. l Copies of procedure descriptions will be provided to employees when requested. l Galaxy Medical Products, Inc. 29 07/2013

Specific Programs/Plans Provisions of Care Process – this process covers all aspects of GMP’s patient care and Services including: – – – Admission Process Assessment of Patient Needs Planning Care and Services Patient Education Providing Care and Services (Does not include equipment delivery and set-up procedures. Those are found in the Equipment Management Section) – Coordination of Care and Services Galaxy Medical Products, Inc. 30 07/2013

Specific Programs/Plans, cont. Infection Control Program – much of this program is designed to meet regulator and state law requirements. – Goals of IC Program – GMP’s Identified IC Risks – Infection Prevention and Control Interventions – Employee and Patient Infection Surveillance – Infection Reporting Galaxy Medical Products, Inc. 31 07/2013

Specific Programs/Plans, cont. l l Improving Organizational Performance (IOP) Program – this program provides the IOP Committee with guidelines for the committee’s operation. Specific training on this topic is provided to all members of the IOP Committee. – IOP goals, responsibilities and administration – Data collection, analysis and performance measure Criteria Galaxy Medical Products, Inc. 32 07/2013

Specific Programs/Plans, cont. Sentinel Event (SE) and Risk Management Plan – this is a Joint Commission required plan. l Definition, identification and reporting of all Sentinel Events l Improving Patient Safety l Improving risk of Unanticipated Adverse Events l Management of High Risk Processes. Galaxy Medical Products, Inc. 33 07/2013

Specific Programs/Plans, cont. l Safety Management Program – both patient and employee safety issues emphasis on OSHA and Joint Commission requirements. – Safety Control and Improvement Activities GMP Environment l Patient Environment l – OSHA’s Hazard Communication laws – Bio-Hazardous Waste Procedures – Accident/Incident Reporting Process Galaxy Medical Products, Inc. 34 07/2013

Specific Programs/Plans, cont. l Emergency Management Plan – Disaster Preparedness and Response Plan – Specific types of Emergencies/Disasters GMP may encounter. – OSHA’s required Emergency Action Plan – our building evacuation plan. l Fire Prevention Plan – GMP Facility and Patient Home Galaxy Medical Products, Inc. 35 07/2013

Specific Programs/Plans, cont. l Equipment Management Plan – Delivery Process – Equipment set-up procedures – Emergency maintenance, replacement or back-up – Equipment maintenance, testing and inspection procedures – Equipment receiving and storage – Inventory control and tracking system Galaxy Medical Products, Inc. 36 07/2013

Specific Programs/Plans, cont. l Information Management Plan – Information Security, Privacy and Confidentiality Processes – Information Management Process Data capture, processing, storage and retrieval methods l Approved abbreviations l – Record Guidelines Homecare Patient Records l HR Records l Galaxy Medical Products, Inc. 37 07/2013

GMP Policies and Procedures l l l All GMP Policies and Procedures will be reviewed with each new employee during initial orientation and specific topics will be reviewed annually. It is the responsibility of each employee to know and follow GMP’s Policies and Procedures. Whenever there is a question about a procedure, employees should refer to a P & P Manual and/or ask their supervisor. Galaxy Medical Products, Inc. 38 07/2013

GMP P & P Manual l Policy and Procedure Manual Location – Galaxy web site at www. galaxymedical. net – President’s Office l Policy/Procedure Training Resources – – Training Modules (slides) Training Handouts Resource Library Supervisor Galaxy Medical Products, Inc. 39 07/2013

In Summary GMP Is Committed To… Providing the best possible products and services to its customers. l Working to continually improve the organizational performance and financial security of the Company. l Promote the sprit of teamwork and open communications. l Galaxy Medical Products, Inc. 40 07/2013

Provide employees with the resource and training they need to perform at their full potential. l Operating at the highest level of integrity and ethical standards. l TO BE THE BEST WE CAN BE! Galaxy Medical Products, Inc. 41 07/2013