GLOW Webinar Series Communica tion Matters Guest Speaker

GLOW Webinar Series Communica tion Matters Guest Speaker: Liz Kingsnorth

Words are windows, or they’re walls, They sentence us, or set us free. When I speak and when I hear Let the love light shine through me. Ruth Bebermeyer

“It’s not our differences that divide us, it’s our judgements about each other that do” Margaret Wheatley

Universal Needs and Values Underneath what we do and what we say are “Needs” and Values. These are the motivators for our actions and words. They are shared by all our fellow human beings so they connect us together. Being aware of them, helps us to understand each other.

Some Needs and Values We All Share Acceptance Appreciation Autonomy Belonging Clarity Community Consideration Creativity Cooperation Exploration Harmony Inspiration Integrity Justice Honesty Loyalty Meaning Simplicity Support Surrender To contribute Trust Truth Understanding Variety Wholeness Nurture Order Play Protection Respect Rest Reverence Safety Self-esteem

The power of empathy

LISTENING ”A person must learn to be patient, loving, and above all, learn to listen to others until they have finished. This is, in my experience, the most important attribute that a human being must develop. I pray that you will do so. Speaking is not so important. The ability to listen carefully, and patiently, is”. The Spider's Web, vol. 3. p 201 Chariji

Empathy in Practice 1. Listening for feelings and needs 2. Offering empathic responses: Reflecting back the speaker’s feelings and needs

Empathising builds bridges “Seek first to understand before you are understood” Stephen Covey’s book: The 7 Habits of Highly Effective People

We don’t set out to save the world: we set out to wonder how other people are doing; and to reflect on how our actions affect other people’s hearts. Pema Chodron

How to Meditate If you are joining the webinar now, please close your eyes and meditate with us, with the suggestion that there is a Source of Light present in your heart Try to keep a gentle focus on this source of light and don’t worry if your thoughts wander, simply return your focus to the light in your heart

Meditate with a Trainer Go to: Heartfulness. org and register to experience meditation with a trainer Or write to us at: Glow@heartfulness. org

Visit a Heartfulness Centre Heart. Spots. Heartfulness. org Learn to Meditate Mobile App – Available on Google Play. Store and for i. Phones

“Communication Matters” RESOURCES www. cnvc. org The Centre for Nonviolent Communication Has worldwide info about trainers and courses www. thefearlessheart. org Excellent blogs plus training opportunities www. nvctraining. com The NVC Academy Online courses and resources Related resources: www. heartmath. org The Heart. Math Institute Book: “The Heart of Listening” by Rosalind Pearmain Available from The Book Depository