Global JPO Workshop on Capacity Development Tbilisi Georgia

Global JPO Workshop on Capacity Development Tbilisi, Georgia 25 th to 29 th September 2006 Capacity Development Group (CDG/BDP) OHR/ JPO Service Centre Georgia Country Office OHR/Learning Resources Centre (LRC)

Learning for what? Build Capacity Enhance Performance Achieve Desired Results Learning Resources Centre Office of Human Resources, Bureau of Management

Learning Recall Matrix Learning or task Told “How to” Told & Shown Told, Shown & Experienced Recall after 3 Weeks 70% 72% 85% 10% 32% 65% Recall after 3 months Learning Resources Centre Office of Human Resources, Bureau of Management

Factors Contributing to our Learning Strategy (Input Model) UN Reforms Individual Staff Learning Needs Organization Priorities & Management Review CO/ Whole Office Learning Plans HR Strategy UNDP Learning Strategy Organization Mandate & Priorities Academic Institutions Corporate Universities Regional Bureau Learning Priorities Clients’ Needs & Demands Global Organizations Global Best Practices in Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Knowledge Management. Learning continuum Learning Incentives Leadership Development End-to-End System Integration Universal Access to Learning (including World Campus) UNDP Learning Strategy Integrated Learning Framework Role Based Curricula Blended Learning Solutions Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy Learning. Knowledge Management continuum Learning Incentive s Leadership Developmen t End-to-End System Integration (Output Model) Universal Access to Learning (including World Campus) UNDP Learning Strategy Blended Learning Solutions Integrated Learning Framework Role Based Curricula Internal UNDP Staff through Integrated Learning Framework Four Level Practice Path Architectur e Community (to enhance awareness) Four Primary Role-based Curriculum Domains Practice & Advisory Programme Management Operational/ Professional Coordination Universal Access to Learning for External Clients: Other UN Agencies & National partners of COs (UNDP World Campus) Practitioner (to enhance proficiency) Specialist (to enhance subject -matter expertise) Leadership (to enhance Strategic focus) Learning Resources Centre Office of Human Resources, Bureau of Management

Integrated Learning Framework for Universal access to Learning Four Level Practice Path Architectur e Community Four Primary Role-based Curriculum Domains Programme Practice & Advisory Management Operational/ Professional Coordination (to enhance awareness) Practitioner (to enhance proficiency) Specialist (to enhance subject -matter expertise) Leadership (to enhance Strategic focus) Learning Resources Centre Office of Human Resources, Bureau of Management

Integrated Learning Framework for Universal access to Learning Four Level Practice Path Architectur e Community (to enhance awareness) Practitioner (to enhance proficiency) Four Primary Role-based Curriculum Domains Programme Practice & Advisory Management Operational/ Professional Coordination • Orientation to UNDP • Basic Security in the Field • Prevention of Harassment, Sexual Harassment & Abuse of Power • Gender Journey • ICDL VDA Practioner level Certification in: • Prince 2 • Results based Prog. Management Certification in: • HR • Finance • Procurement Specialist (to enhance subject -matter expertise) Leadership (to enhance Strategic focus) Learning Resources Centre Office of Human Resources, Bureau of Management

Strategic Learning Initiatives … Universal Access – – – UNDP, UN Agencies, UNSSC VDA World campus for Development Community LMS gateway Universal Access to Learning for External Clients: Other UN Agencies & National partners of COs (UNDP World Campus) • A win-win proposition for all: – Capacity Development of National partners: a key UNDP priority – Strengthen working relationships with partners: “Those who learn together, work together better!” – Revenue generation opportunity for us while our National Partners get highly valuable and context relevant learning opportunities at cost effective prices. Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Learning. Knowledge Management continuum Universal Access to Learning Incentive s Leadership Developmen t End-to-End System Integration (including World Campus) UNDP Learning Strategy Integrated Learning Framework Proposed Role based Curriculum eg: Country Director (CD) Role Based Curricula Blended Learning Solutions CD Prep work: (2 to 4 weeks before joining) • EIU/Oxford Analytica • Coaching & mentoring • Shadow support Sabbatical and Case preparation (3 to 4 years or on Assessments & Coaching support for reassignment) Online Courses CDs on LMS for CDs Date of Joining (3 to 9 months)Ws CD Induction (case based) • Strategic planning • Change management • Results-based management • Team-building • People Leadership • Communication & Media skills (2 to 3 years) Thought Leadership Ws • Innovation & Creativity • Democratic Governance • Poverty Reduction • Crisis prevention & recovery Learning Resources Centre Office of Human Resources, Bureau of Management

Proposal for Role based Curriculum eg: Country Director (CD) CD Prep work: (2 to 4 weeks before joining) Date of Joining • EIU/Oxford Analytica • Coaching & mentoring • Shadow support Sabbatical and Case preparation (3 to 4 years or on Assessments & Coaching support reassignment) Online Courses for CDson LMS for CDs (3 to 9 months) Induction CD Ws (case based) • Strategic planning • Change management • Results-based management • Team-building • People Leadership • Communication & Media skills (2 to 3 years) Thought Leadership Ws • Innovation & Creativity • Democratic Governance • Poverty Reduction • Crisis prevention & recovery Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Learning. Knowledge Management continuum Universal Access to Learning Incentives Leadership Development End-to-End System Integration (including World Campus) UNDP Learning Strategy Integrated Learning Framework Blended Learning Solutions Role Based Curricula Blended Learning Solutions Online Courses • VDA curricula (Instructor led on-line) • Self-paced web based courses • CD-Rom based courses • Modules on hand-held devices • Simulations and e-Gaming • Case-based Workshops (face-to-face) • Collaborations with World class institutions • Assessment for Development • Coaching & Mentoring support • Action planning and follow up Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Learning. Knowledge Management continuum End-to-End System Integration Learning Incentive s Leadership Developmen t End-to-End System Integration Universal Access to Learning (including World Campus) UNDP Learning Strategy Blended Learning Solutions Integrated Learning Framework Role Based Curricula • Learning Management System (LMS) • Learning Content Management System (LCMS) • Knowledge Management Systems • Performance Management System (RCA) • Balanced Score Card/ MYFF reporting • Talent Management & Competency framework • Capacity Building tools • Practice Experience Map (PEM) • Interface with ERP data in ATLAS/ ICT Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Leadership Development at all levels Learning. Knowledge Management continuum Universal Access to Learning Incentives Leadership Development (including World Campus) UNDP Learning Strategy Integrated Learning Framework Role Based Curricula • Thought Leadership Seminars • Online Knowledge-based Courses • Sabbaticals • Assessment for Development Thought Leadership • 360 degree feedback • Leadership Style & Climate • Belbin Team Roles • Cultural Compass On-line (CCOL) • MBTI/ DISC Leadership of People & Organization • Coaching and Mentoring • Leaders teaching Leaders • Team based interventions • Face to face Experiential workshops • Action learning Projects End-to-End System Integration Blended Learning Solutions Leadership for Development Results Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Learning. Knowledge Management continuum Learning Incentives Learning Incentive s Leadership Developmen t End-to-End System Integration Universal Access to Learning (including World Campus) UNDP Learning Strategy Blended Learning Solutions Integrated Learning Framework Role Based Curricula • Best Learning Team/ Learning Manager Awards • Innovation/ Creativity • Building capacity • Linking Learning to Results • Sabbaticals • Development assignments • Short-term details • Priority in premium Learning opportunities Learning Resources Centre Office of Human Resources, Bureau of Management

Outputs of our Learning Strategy (Output Model) Knowledge Management – Learning continuum Learning. Knowledge Management continuum Learning Incentive s Leadership Developmen t End-to-End System Integration Knowledge (Product) Universal Access to Learning (including World Campus) UNDP Learning Strategy Blended Learning Solutions Integrated Learning Framework Role Based Curricula Learning (Process) • Leveraging Knowledge networks for experiences that can be codified into knowledge products • Thought Leadership Seminars • Benchmark with best practice organizations • Online Knowledge repositories • Sabbaticals to convert experience into Knowledge products Learning Resources Centre Office of Human Resources, Bureau of Management

New OHR/LRC website: enhanced access to Learning products and services Learning Resources Centre Office of Human Resources, Bureau of Management

What’s coming? • New website to provide client friendly access to learning products and services including the LMS • Role based Blended VDA Tracks co-branded with prestigious Universities and Institutions like Columbia University & LSE • • 5 core role relevant courses online instructor led 4 optional self paced online courses Online case study for application of learning Development assignment or project eg: Business Process Improvement • Face-to-face workshop for skills and competencies • Regional Deployment • Global Learning Manager Workshop • End-to-end Integration • LMS-LCMS • More Action Learning Programs (Current Pilots) • Learning Incentives Learning Resources Centre Office of Human Resources, Bureau of Management

Learning Resources Centre Office of Human Resources, Bureau of Management