Global Change Management in Hitachi Stephen Pierce HR

Agenda 1) The Globalization Challenge ２) Facing the Challenge 3) What have we Achieved? 4) What have we Learned?

Overview of Hitachi’s main European Businesses Information & Telecommunication Systems Service IT Service, Data Centre Solutions, Consulting Power Systems Nuclear Power Business T&D - Transmission & Distribution System Solutions Large-scale systems, Highly reliable systems Finger Vein Authentication Healthcare Platforms Hardware, Software Railway Systems Rolling stock + maintenance Electrical components Signaling / Train control systems Construction Machinery Hydraulic Excavators Wheel Loaders Mining Equipment

Knowing Who We Are

Starting the Journey

Moving in the Same Direction?

Location, Location

Engagement, Engagement

Financial Benefits

Database Data for 250, 000 employees registered Achievements So Far…. Employee Survey 140, 000 employees participated with a 75% response rate Employee Benefits $1 million Cost reduction per year! Performance Management 38, 000 employees participated in 2014 and an additional 69, 000 will participate in 2015 totalling over 100, 000! Job Grading 50, 000 positions graded for managers and above Careers Site 2, 800 jobs advertised Around 1, 300 hires and a talent pool of 65, 000!

What have we learned? 1. Engagement, Engagement 2. Consider every possible way to get buy-in 3. Answer the question “What’s in it for me? ” 4. Focus HR resources on key people and influencers 5. Tenacity and resilience are important competencies for HR staff 6. In change you probably won’t get all you want…but get enough to make it work 7. Create momentum and don’t lose it 8. HR can never communicate too much 9. “Show me the Money” 10. Until you know who you are you can’t change

LIVE, LOVE, LAUGH, LEAVE A LEGACY STEPHEN R. COVEY