Global CE Help for Independent Distributors Jeff Cooper

Global CE Help for Independent Distributors Jeff Cooper May 2018 Cummins Internal Use Only

Independent Distributors § Go to gce. cummins. com Cummins Internal Use Only 2

Independent Distributors § Select one of the forms below based on the type of issue you have encountered Cummins Internal Use Only 3

Independent Distributors § Sample COLS form: Fill out the form and press ‘Submit’ button Steps: Cummins Internal Use Only 1. Fill out the form 2. Save the form to your computer 3. Control – Click on the email link below 4. Attached the saved form to the email or Copy the data from the form to the email 5. Send the email 4

Independent Distributors § After a form is Submitted to Cummins, a support team receives an email containing the data entered § The support team will enter the ticket on behalf of the submitter § The submitter will receive an email that the ticket has been entered § The submitter will receive an email when the ticket changes ticket status § Ticket status can be Open, In Progress, On-hold, or Closed § The emails will have all the ticket information in them, including the ticket status, the progress of the ticket (comments by the one working on the ticket), the Work Log (date and time stamp of each stage of the ticket as it progressed), and the Resolution Summary (any notes or comments entered by the person closing the ticket). Cummins Internal Use Only 5

End of Presentation Cummins Internal Use Only 6