GLAM Global Access Management What elearners and elibrarians
GLAM: Global Access Management What e-learners and e-librarians want from AA technologies Sally Chambers University of London TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
Overview • Needs of application areas = needs of users? • External Programme e-learning community • Online Library for External Programme students • AA technologies in the Online Library • User problems with AA technologies • What do e. Learners and e. Librarians want from AA technologies? • Need for compatibility with security software? Funded by the Joint Information TF-AACE Workshop, Malaga: 20 th(JISC) – 21 st November, 2003 Systems Committee
External Programme e-learning community • 30, 000 distance / elearning students worldwide • e. Campus: Student Registry Database, Virtual Learning Environment, Online Library resources, Student Discussion Fora. • Varying specifications of computers, internet connectivity and computer literacy • Ideal: Authorised access to the e. Campus using a single username and password th – 21 st November, 2003 TF-AACE Workshop, Malaga: 20 Information Funded by the Joint Systems Committee (JISC)
Location of External Programme students Funded by the Joint Information TF-AACE Workshop, Malaga: 20 th(JISC) – 21 st November, 2003 Systems Committee
Online Library - Goals To provide off-campus / remote authorised access to licensed online resources ensuring compliance with licence agreements To provide professional support and guidance in the effective use of online library resources th – 21 st November, 2003 Funded by the Joint TF-AACE Workshop, Malaga: 20 Information Systems Committee (JISC)
AA Technologies in the Online Library (1) 1. Online Registration for personal Athens accounts • Online self-creation of username / password • Checked against download of data from student registry database • Self-creation of personal Athens account via proxy server (Athens is IP controlled) th – 21 st November, 2003 Funded by the Joint TF-AACE Workshop, Malaga: 20 Information Systems Committee (JISC)
AA Technologies in the Online Library (2) 2. Manual creation of Athens accounts • Students request Athens account using online form – account details automatically sent by email • Athens accounts created in advance of online course - posted / sent via Web. CT to student 3. Manual request for usernames / passwords for non. Athens protected resources 4. Evaluation version of PAPI (through JISC-funded GLAM project) th – 21 st November, 2003 Funded by the Joint TF-AACE Workshop, Malaga: 20 Information Systems Committee (JISC)
User problems with AA Technologies • 75%+ of Online Library enquiries about username / passwords: – How to get a username / password – Usability / technical problems with online Athens registration process – Forgotten Athens username / password – Unable to login (technical / usability problems) • Support should be for information skills not logging on! th – 21 st November, 2003 Funded by the Joint TF-AACE Workshop, Malaga: 20 Information Systems Committee (JISC)
what e-learners want… • Logging into personalised services (e. g. saved searches / alerting services) using AA username and password • Clarity about which username / password for which resource / service • Effective methods for retrieving / resetting forgotten usernames / passwords • Logging on from home / work, i. e. from different computers TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
what e-learners want… • Quick login to resources over a modem • Be able to easily see which resources access to and when account / login expires • Login to multiple resources at once – ability to easily move between resources • User-friendly usernames and passwords (e. g. find institutional identifiers confusing) • Information about the resource (e. g. descriptions) at point of access TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
what e-librarians want… • Improved usability for students, therefore less enquiries…or more enquiries about information skills! • Easy to access / flexible statistics, comparisons across all resources / user groups • How to get username / password to students • Management of the student lifecycle – renewal of accounts annually to ensure compliance with licence agreements • Ability to customise error messages for students TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
what e-librarians want… • One AA method for all online library resources • “My account” details, so students know which resources they have access to, or just show the resources that they have access to and “hide” the rest? • User-friendly and flexible e-resource management ability to provide access to resources via library web pages, catalogues, Virtual Learning Environments etc. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
Compatibility with security software? • New technologies working against AA technologies, e. g. security software: Pop-up blockers, e. g. Google Tool Bar, Personal Firewalls etc. Again…user education is required! TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
Conclusion • The importance of the user can not be underestimated in the development and implementation of AA technologies • Need to raise awareness of AA technologies (in nontechnical terms) for librarians and other information professionals • AA technologies need to be central to the business processes of the user community served. TF-AACE Workshop, Malaga: 20 th – 21 st November, 2003 Funded by the Joint Information Systems Committee (JISC)
Further information? www. glam. lon. ac. uk www. external. ull. ac. uk Funded by the Joint Information Systems Committee (JISC)
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