Giving Feedback A Very Important Teaching Strategy Kenya

Giving Feedback A Very Important Teaching Strategy Kenya Mc. Neal-Trice, MD Academy of Educators December 19, 2012

Why Feedback? • Learners identify delivering feedback as one of the most important qualities of a good teacher – second only to clinical competence • Learners often report that they want more feedback from preceptors • Frequent feedback maintains a focus on learning and improvement

How to Give Effective Feedback • Set the climate and establish the expectations • Make it routine (feedback Friday, daily feedback) • Maintain the focus on improvement • Deal with performance not performer – In negative and positive feedback – Focus on remediable behaviors • Separate feedback from evaluation – Give feedback all along – Fill out an evaluation at the end

Feed information back to learner Set expectations Assess learner

Role Plays on Feedback

Label Your Feedback • “Would you like some feedback on how you did? ” • “Here’s some feedback. ” • “Let me give you some feedback that will improve your presentations. ” • “Here’s feedback - next time try this…”

Giving Feedback Effectively: Content • Demand self-assessment – What did you do well? – Where do you need to improve? • Focus on behavior, not personality • Relate feedback to goals and objectives • Describe specifics, not generalizations • Limit the quantity – Correct one error at a time

FEEDBACK • Deal with performance not performer – It took a long time • Not “you are slow” – The mother looked confused and unsettled • Not “you’re a poor communicator” – This note doesn’t accurately reflect the patient’s condition • Not “you are a terrible writer” • Keep the focus on what can be improved