Giving and Taking Feedback Anwesh KC Dale Carnegie
Giving and Taking Feedback Anwesh KC Dale Carnegie Certified Trainer Certified NLP Practitioner
Feedback is most useful when ……
When the intention is positive
When the environment is positive
Positive redefinition
Feedback Techniques
The feedback process! § Begin by highlighting a specific strength. (what we observed) § Is supported by evidence (based upon the observed performance) § Relevant to the objective (useful in fulfilling career or life goals)
The constructive feedback process! § Begin by highlighting a specific strength. (what we observed) § Is supported by evidence (based upon the observed performance) § Highlight the areas of Improvement (what we observed) § Is supported by evidence (based upon the observed performance) § Relevant to the objective (useful in fulfilling career or life goals)
Avoiding BUT and NOT
Remember, always ask if the other person wants the feedback!
Receiving feedback activity
Closed-ended questions are those which can be answered by a simple "yes" or "no, ” or just in one word. Are you feeling better today? § May I use the bathroom? § Should I date her? § Will you please do me a favor? § Have you already completed your homework? § Is that your final answer? § Were you planning on becoming a police officer? § Should I call her and sort things out?
Open-ended questions are ones that require more than one word answers. The answers could come in the form of a list, a few sentences or something longer such as a speech, paragraph or essay. § What is your favorite memory from childhood? § How will you help the company if you are hired to work for us? § How could I present myself better? § How do you manage to raise those children alone? § What is the matter with the people in that class?
The real use of feedback
Joseph Luft and Harrington Ingham
Joseph Luft and Harrington Ingham
- Slides: 19