Give The People What They Want Managing an

Give The People What They Want: Managing an Evolving Portfolio of Integrated Applications Amir Dabirian, VP Information Technology California State University, Fullerton Alana De. Angelis, Senior Cloud Services Manager Georgia Institute of Technology Saira Hasnain, Associate Chief Information Officer University of Florida Moderator: Marshall Kurtz, Dropbox

Intro Questions: 1. How would you describe your role? 2. How centralized is the IT decision making process at your school? 3. On a scale of 1 -10, how heavily invested is your school in cloud services?

What apps/services have been most requested by your users in 2019? Are requests being primarily driven by any specific groups of users?

When does it make sense to have multiple services filling the same need?

What types of frequently requested services are most challenging to formally sanction? (Evaluation, Implementation? )

Are there any services your users have voiced praise for, but didn’t originally request?

As contracts come up for renewal, how do you evaluate those services, and has that process changed in the last few years?

Have you encountered anything unique about your school that has impacted decisions you’ve made about what to deploy?

What (if any) changes to your approach or focus areas are you planning for in 2020 and beyond?

Thank You!