Getting to Know You Cultural Sensitivity Emotional Intelligence

Getting to Know You A Describe diversity and cultural sensitivity. B Exhibit cultural sensitivity.

A Describe diversity and cultural sensitivity.

§ Rebecca’s new coworker § The value of diversity

Diversity § Diversity = all the ways in which people differ § Primary dimensions

Valuing Diversity § Openly acknowledging differences and believing that they are assets instead of

Valuing Diversity § Important because • Allows for greater creativity and innovation Ø The

Valuing Diversity § Important because • Helps to reach a bigger market • Promotes

Culture § Customs, habits, and traditions of a particular group of people § Can

Causes of Cultural Insensitivity § Ethnocentrism § Stereotypes and prejudices § Fear § Ignorance

Common Cultural Issues § Language barriers § Nonverbal communication § Negotiation style § Value

Common Cultural Issues § Relationships to time and space § Religious differences § Level

How to Exhibit Cultural Sensitivity § Value and respect diversity. § Educate yourself. §

How to Exhibit Cultural Sensitivity § Be flexible and patient. § Communicate!

§ NFL’s diversity policy § What do you think?

Acknowledgments Original Developers: Kerry Winfrey and Lelia Ventling, MBAResearch Version 2. 0 Copyright ©

Digital-based photography sources: Think. Stock Photography Various images used in this presentation are ©

Copyright: All photographic digital images on this CD are owned by the aforementioned photographic

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Getting to Know You Cultural Sensitivity Emotional Intelligence LAP 11

Getting to Know You A Describe diversity and cultural sensitivity. B Exhibit cultural sensitivity. Cultural Sensitivity

A Describe diversity and cultural sensitivity.

§ Rebecca’s new coworker § The value of diversity

Diversity § Diversity = all the ways in which people differ § Primary dimensions = inborn differences that cannot be changed § Secondary dimensions = differences that may change over time

Valuing Diversity § Openly acknowledging differences and believing that they are assets instead of problems § Important because • Cannot be avoided • Brings different views, experiences, and strengths to the table

Valuing Diversity § Important because • Allows for greater creativity and innovation Ø The value of diversity at Coca-Cola and AT&T: http: //www. youtube. com/watch? v=Yzq. Ngyq. UYso

Valuing Diversity § Important because • Helps to reach a bigger market • Promotes personal and professional growth

Culture § Customs, habits, and traditions of a particular group of people § Can belong to more than one culture at a time § Dominant culture and subculture

Causes of Cultural Insensitivity § Ethnocentrism § Stereotypes and prejudices § Fear § Ignorance

Common Cultural Issues § Language barriers § Nonverbal communication § Negotiation style § Value placed on individualism § Role of women

Common Cultural Issues § Relationships to time and space § Religious differences § Level of comfort with uncertainty § Associations with color

B Exhibit cultural sensitivity.

How to Exhibit Cultural Sensitivity § Value and respect diversity. § Educate yourself. § Build friendships.

How to Exhibit Cultural Sensitivity § Be flexible and patient. § Communicate!

§ NFL’s diversity policy § What do you think?

Copyright: All photographic digital images on this CD are owned by the aforementioned photographic resources or their licensors and are protected by the United States copyright laws, international treaty provisions, and applicable laws. No title to or intellectual property rights to the images on this CD are transferred to you. These sources retain all rights and are not to be used, digitally copied, transferred, or manipulated in any way. To do so is a violation of federal copyright laws.