Get the Skinny on Lean With your host

Get the Skinny on Lean! With your host: Ryan Forman Manager, Corporate Projects and Initiatives

What is the PURPOSE of this session?

Provide an overview of Lean in the BC public service.

I want the skinny, Why Lean?

Our Landscape. . . …. has changed

Growing Demands

Size of our Workforce Retirees

Lean BC will Strengthen our Internal Capacity …to provide improve access to our programs and services

and serve our clients more efficiently, m Econo ics

amidst increasing demand.

What are the Benefits of Lean? • Better organized work • Increased work unit capacity • Getting to influence the services I receive • A more balanced • Ability to meet growing demands • Faster, more accurate services • Increased time to focus • Improved staff engagement • Service that meet my needs first environment workload on true value for customers EMPLOYEE S MANAGERS CUSTOMER S Lean BC

So how does Lean Fit in?

Lean is congruent with our BC Public Service Values.

and uses or builds on much of the work we have already been doing, such as CI and Learning Organization.

Say What? It builds on what we have already done?

Defining Lean BC Using a three pronged approach, Lean focuses on the processes we rely on to delivery valuable customer services. Lean BC – Delivering Value to British Columbians

Lean Philosophy The Lean philosophy is a continuous improvement approach that focuses on improving client service while empowering employees to identify problems and create innovative solutions that remove unnecessary rules, processes and steps that do not add value.

Lean Methodology Define Problem Measure Problem Analyse Problem Improve Process Control Process

They all work together to build… Lean BC – Delivering Value to British Columbians

Ok, but How does it actually work?

Every Lean improvement starts with a process

What we think a process is What it really is What it should be Lean BC – Delivering Value to British Columbians

Once we identify the problem and the process, we start looking at true value add

What is True Value? All processes contain value add activities and nonvalue add activities: True Value Add activities required to produce the customers’ expected results Action: keep doing Process Value Add activities required to support true value add or the organizations functioning Action: improve or reduce Non-Value Add (Waste) activities that add no value from the customer’s or organization’s perspective Action: reduce or eliminate

Ask Yourself: is this task value add for the customer? Customer Focus is one of the guiding principles of Lean By focusing on the customer, we can learn what the customer values Lean focuses on eliminating or reducing nonvalue add and process value add activities

What is true value add? • An activity that the client will only pay for. • An activity required to produce the client’s expected results. • I am not sure.

How do we Measure Value Add Lean uses process measurement to: üDetermine the time it takes to complete a process (process cycle time) üMeasure the pace of the process (Takt Time) üDetermine movement of a product or information (Spaghetti Diagram) üMeasure Process Cycle Efficiency

Non-Value Add (Waste) 1. Defect/Rework 5. Transportation 2. Overproduction 6. Inventory 3. Waiting 7. Motion /People moves 4. Non-utilization of peoples skills 8. Excess processing

Lean BC Delivering Value to British Columbians