Get the help you need with Azure support

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Get the help you need with Azure support plans

Get the help you need with Azure support plans

Quiz Do you know the types of support we provide? a. Billing & subscription

Quiz Do you know the types of support we provide? a. Billing & subscription management b. Reactive technical support c. Proactive technical support services such as Service Reviews, App Consults, Advisory Services and more d. All of the above What types of support plans do we offer? https: //aka. ms/supportplans

Azure support customer story Greg Hay, Group Technology and Operations Executive at The SPAR

Azure support customer story Greg Hay, Group Technology and Operations Executive at The SPAR Group LTD. “ It’s about independence. The cloud gives us the flexibility and scalability we need to expand operations at will and not be constrained by the capacity limits of an onpremises IT infrastructure. ” https: //aka. ms/supportplans

Azure customer story Kleshen Pillay, Cloud Solutions Specialist at The SPAR Group LTD “

Azure customer story Kleshen Pillay, Cloud Solutions Specialist at The SPAR Group LTD “ With Pro. Direct, we manage our services in Azure more efficiently, but it’s more than just support for high-level technical issues. We learn about our market and emerging technology products and services that help us evolve our own solutions better. ” Technical guidance Best practices Gain confidence https: //aka. ms/supportplans

5 reasons to have a support plan Pace of innovation Fast response Access to

5 reasons to have a support plan Pace of innovation Fast response Access to experts Increase knowledge Flexibility of choice https: //aka. ms/supportplans

Overview of Azure support plans Azure Developer Best for Reactive technical support Proactive technical

Overview of Azure support plans Azure Developer Best for Reactive technical support Proactive technical support Azure Standard Azure Pro. Direct Unified/Premier Non-critical workloads Production workloads Business-critical workloads for Azure, Office 365 and Dynamics 365 1 business day response 1 -hour response for critical cases 1 -hour response + priority tracking of critical cases 30 minutes to 1 -hour response depending on your plan Access to a pool of technical experts or an assigned technical expert depending on your plan N. A https: //aka. ms/supportplans

Azure Pro. Direct proactive technical support Ask the experts webinar Advisory services Get recommendation

Azure Pro. Direct proactive technical support Ask the experts webinar Advisory services Get recommendation based on proven best practices Service review App consults Achieve your goals https: //aka. ms/supportplans

Tips in selecting the right support plan What do you want to achieve in

Tips in selecting the right support plan What do you want to achieve in the next few months or year? Does your team have the right skillsets to achieve the goals? Do you need proactive technical experts to work alongside with you to achieve the goals? https: //aka. ms/supportplans

What’s next https: //aka. ms/supportplans

What’s next https: //aka. ms/supportplans

Please evaluate this session Your feedback is important to us! https: //aka. ms/ignite. mobileapp

Please evaluate this session Your feedback is important to us! https: //aka. ms/ignite. mobileapp https: //myignite. techcommunity. microsoft. com/evaluations

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Find this session in Microsoft Tech Community