Gerard Frack Managing Director ACN Pacific ACN energyclubnz

Gerard Frack Managing Director ACN Pacific ACN & energyclubnz

Mobile New Zealand Opportunity Broadband

Alignment with ACN Why we chose to partner with energyclubnz Cost-price electricity Weekly billing No fixed-term contracts Smart tracking Hassle free sign-up & service New Zealand-based Pro-environment

11 November – Phase 1 Trial Launch Sign-up of IBOs own services recommended Email notifications – not yet allocated to PCL Feedback: energyclubnzsupport@acnpacific. com. au The Rollout Late November – Phase 2 Full Launch Sign-up of Customer & IBOs Customers allocated to IBOs in PCL Sign-up via Personal IBO Website available Missing Customer Claims Process

Sign Up Link www. acnpacific. com/nz/energyclubnz/ ! Remember to enter your IBO ID upon sign up, so that the order is allocated to you and you can be paid.

Phase 1 Launch Email Notifications Kia Ora Mary, Hi Mary, Congratulations, you have referred a customer to energyclubnz. Oops! It looks like your energyclubnz customer referral is stalled. Your customer is now on their way to receiving great value energy. Account Name: Customer name What to do now: - Make sure your customer is aware of “winback” calls - Ensure they are prepared for the move from monthly to weekly billing Please note: Customer Points will not be visible in your PCL during the pilot period. Expect to see the record associated with this sale in your PCL before the end of the month. Great work, keep the referrals coming! What to do now: - Reach out to your customer and encourage them to contact energyclubnz - energyclubnz will be able to assist your customer to proceed with their transfer Please note: Customer Points will not be visible in your PCL during the pilot period. Expect to see the record associated with this sale in your PCL before the end of the month. If you require any further assistance please contact our NZ IBO Support Team via the IBO chat facility on the Contact Us page on your IBO Back Office.

Accreditation New Zealand Customer Acquisition Code energyclubnz Accreditation

Availability & Coverage

Compensation Plan Customer Points Monthly Commissionable Revenue Duration of Points and Commission Residential Electricity 2 50% of $50 Customer tenure up to 36 months Please note – While gas services are available in selected areas, IBOs will not be awarded for these.

Customer Qualified Mobile Up to 3 Points* Broadband Up to 2 Points Energy Up to 2 Points

Unpaid Account & Churn Notifications Hi Mary, energyclubnz has indicated that your customer’s account is no longer commissionable. Energyclubnz has notified ACN that your customer’s account has been cancelled. Account Name: Customer name What to do now: - Reach out to your customer and encourage them to contact energyclubnz support - energyclubnz specialists will be able to assist your customer to address the cause of this issue What to do now: - reach out to your customer to see if there was an issue with their experience and if there was, tell them to reach out to energyclubnz support - offer to assist the customer with any issues raised Please note: Customer Points will not be visible in your PCL during the pilot period. Expect to see the record associated with this sale in your PCL before the end of the month. If you require any further assistance please contact our NZ IBO Support Team via the IBO chat facility on the Contact Us page on your IBO Back Office. If you require any further assistance please contact our NZ IBO Support Team via the IBO chat facility on Contact Us page on your IBO Back Office.

Common Application Approval Issues Credit card details incorrect Expired credit card Incorrect bank details Direct debit test of $1 fails

Customer Address Can’t Be Found Address doesn’t match energyclubnz website

Common Application Approval Issues Incorrect email supplied Incorrect mobile number Must be customers own contact details not IBOs

Membership Options Membership Plan Weekly Club Fee Low user Standard user Suitable For $2. 40 Households who spend < $160/month $5 Households who spend > $160/month Low user membership - Cost price electricity and no fixed supply charge Standard user membership - Cost price electricity for both fixed and variable charges

Q I’ve never heard of energyclubnz, how do I know if they are reliable? A Your supply of energy still comes from the same place, it’s just the name on the bill that changes. Any faults or outages will still be resolved by the same energy network provider. Q I’m not sure that I want to switch. Objection Handling A With no lock in contracts or fixed terms, you can always switch back if you’re unhappy, but I think you’ll really enjoy the weekly billing. It helps you keep track of how much energy you’re using and keeps a lid on your spending. Q Cost-price sounds too good to be true… is it? A Your electricity usage is charged at cost price, but energyclubnz charges a weekly club fee ($5. 00 for standard users, or a discounted $2. 40 low users). energyclubnz aren’t in the business of squeezing you for money, they are actively trying to help customers reduce their bills by providing them with more visibility on their usage.

Prepare Your Customers don’t need to cancel their energy plan with their previous provider Customers will likely receive a win-back call Weekly billing vs monthly billing change Unpaid accounts will be rolled back to previous provider

Support Customer Support IBO Support inbox and voicemail ACN IBO Support line Dedicated ACN resources at energyclubnz Training and resources Missing Customer Points claim form Feedback email address during launch phases energyclubnzsupport@acnpacific. com. au

Points in PCL When will customers appear in my Personal Customer List? o Once an energyclubnz customer submits their application and the order is approved o Expected timeframe is 3 -5 business days o PCLs updated twice daily o MUST complete accreditation, otherwise the order will be marked “incomplete” o Any issues contact IBO support (after 5 business days) Customer Places Order approved by energyclubnz Loaded into PCL within 3 -5 business days

Online Sign Up Welcome Email Payment Details confirmation Electricity Switch confirmation First Bill Issued First Payment deducted energyclubnz Customer Sign up Journey Day 1 4 Minute sign up process Day 1 Day 5 Day 12 Day 14 Sent within 1 hour of sign up Typically switched in 4. 5 days Received within 7 days 2 Days from invoice receipt Typical signup period – customer experiences may vary.

Sustaining a Strong Partnership Good quality customer acquisition Points will be retracted if customer does not pay their invoice on due date (ie commission only) Warm network marketing only Courteous when interacting with energyclubnz staff

Training & Resources https: //www. acnpacific. com/ibo/products-2/products-nz/energyclubnz/ IBO FAQS Customer FAQs Accreditation training Customer Flyer Step-by-step sign up guide