Georgia Department of Human Services Division of Child

Georgia Department of Human Services Division of Child Support Services DCSS Hub Concept August 24, 2016 Misty Webb Manager 2, Dublin Hub Jeana Lackey DCSS Region 8 Manager 8/23/16

DHS Vision, Mission and Core Values Vision Stronger Families for a Stronger Georgia. Mission Strengthen Georgia by providing Individuals and Families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Core Values • Provide access to resources that offer support and empower Georgians and their families. • Deliver services professionally and treat all clients with dignity and respect. • Manage business operations effectively and efficiently by aligning resources across the agency. • Promote accountability, transparency and quality in all services we deliver and programs we administer. • Develop our employees at all levels of the agency. Georgia Department of Human Services | Division of Child Support Services 8/23/16 2

Table of Contents Hub Concept Slide 4 Dublin Hub Concept Slide 5 Dublin Hub Positive Outcomes / Benefits Slide 6 Dublin Hub Performance Statistics – 2015 vs 2016 Slide 7 Albany Hub Concept Slide 8 Albany Hub Positive Outcomes / Benefits Slide 9 Albany Hub Performance Statistics – 2015 vs 2016 Slide 10 Questions Slide 11 Georgia Department of Human Services | Division of Child Support Services 8/23/16 3

Hub Concept History (Past and Present) • Dublin and Albany hubs established in 2006 • Initial concept to provide Order Monitoring • Intake for our Big 6 offices (Atlanta, Augusta, Valdosta, Decatur, Cobb, Columbus) • Restructured the concept to focus on metropolitan caseload volume in 2011 Goals • Address the demographic challenges for the metro areas • Streamline the case management processes for improved performance • Align resources and create subject matter experts • Support local legal offices Georgia Department of Human Services | Division of Child Support Services 8/23/16 4

Dublin Hub Concept § Manage cases paying 50% or greater for De. Kalb County § Manage cases paying and non-paying for Fulton County § Statewide Locate of Non-Custodial Parents Georgia Department of Human Services | Division of Child Support Services 8/23/16 5

Dublin Hub Positive Outcomes/Benefits • Located NCPs SFY 16 = 12, 545 • Subject Matter Experts • Centralization of locate cases statewide. Allows more focused locate case management • Centralization of Fulton and De. Kalb paying cases allows local offices to focus on court actions and walk-in customer service issues • Improved performance to benefit Georgia’s families Georgia Department of Human Services | Division of Child Support Services 8/23/16 6

Dublin Hub Performance Statistics 2015 vs 2016 Caseload July 2015 De. Kalb Monitoring Hub Fulton Monitoring Hub Statewide Locate Hub Performance Area July 2016 8, 349 22, 270 10, 979 July 2015 Fulton Current Support Fulton Arrears De. Kalb Current Support De. Kalb Arrears 8, 970 21, 088 12, 042 July 2016 56. 60% 61. 85% 60. 80% 61. 34% 56. 81% 61. 33% 62. 95% 62. 23% Source: Data Warehouse Georgia Department of Human Services | Division of Child Support Services 8/23/16 7

Albany Hub Concept § Statewide Intake Hub registers Foster Care, Medicaid, and Temporary Assistance for Needy Families (TANF) referrals for the Department of Family and Children Services for 58 local offices § Statewide Intake Hub registers Customer Online Portal applications for 58 local offices § Statewide Intergovernmental Hub establishes and enforces court orders for Georgia Custodial Parents when the Non. Custodial Parent lives out of the State of Georgia Department of Human Services | Division of Child Support Services 8/23/16 8

Albany Hub Positive Outcomes/Benefits • Centralize Foster Care, Medicaid, and TANF referrals for the Department of Family and Children Services • Maximize resources with budget • Centralized location for Initiating Intergovernmental cases in an effort to improve performance • Improve data reliability for Intergovernmental case management Georgia Department of Human Services | Division of Child Support Services 8/23/16 9

Albany Hub Performance Statistics 2015 vs 2016 Intake Hub Registered Cases FY 15 TANF and Family Medicaid Referrals Foster Care Referrals Customer Service Portal Application Intergovernmental Hub Performance FY 16 14, 471 13, 581 1, 593 3, 297 10, 961 11, 572 July 2015 Total Caseload July 2016 27, 818 24, 005 Support Order Percentage 89. 18% 88. 22% Current Support Performance 55. 15% 55. 50% Arrears Performance 62. 12% 61. 84% Georgia Department of Human Services | Division of Child Support Services 8/23/16 10

Questions? Georgia Department of Human Services | Division of Child Support Services 8/23/16 11