General Services Administration Center for Charge Card Management

General Services Administration Center for Charge Card Management GSA Smart. Pay® Program Fiscal Year 2018 Program Fact Sheet The GSA Smart. Pay Program at a Glance Used for purchasing general supplies and services Travel Cards Used for official travel expenses; airline, hotel, meals, and incidentals Fleet Card Purchase Cards Integrated Card Travel Card Purchase Card ü The GSA Smart. Pay Program was established in 1998 and is the premiere charge card program of the United States Federal government, serving more than 560 Federal agencies, organizations, and Native American tribal governments. The GSA Center for Charge Card Management (CCCM) manages the GSA Smart. Pay Program. ü GSA Smart. Pay is the largest government charge card program in the world and the program’s payment solutions are designated by OMB as ‘Best in Class - Preferred’. ü Through the GSA Smart. Pay Program, agencies are able to obtain Purchase, Travel, Fleet, and Integrated Charge Cards (known as business lines) through a master contract with three banks; Citibank, JPMorgan Chase, U. S. Bank. ü The GSA Smart. Pay Program supports the Office of Professional Services and Human Capital (PSHC) by providing customer agencies with increased awareness of available payment solutions under the GSA Smart. Pay master contract and opportunities to increase payment efficiencies and earn refunds. Fleet Cards Used for fuel and maintenance for government vehicles Integrated Cards Used to integrate multiple business lines into one card GSA Smart. Pay Program Benefits • • Administrative cost savings and efficiency Secure and accountable payment solutions promote efficient and convenient transactions Travel Cards provide access to City Pair program discounts EMV Chip Cards provide account holders with additional security Refunds to agencies based on transaction volume and payment performance Electronic transaction data enables enhanced ability to detect fraud, waste, and abuse Contracting banks are required to provide tax reclamation support to customers What the Card Cannot Be Used For • Personal use or unauthorized purchases • Purchases that do not comply with the Federal Acquisition Regulation or other procurement regulations

General Services Administration Center for Charge Card Management Fiscal Year 2018 GSA Smart. Pay® Program Statistics CCCM Services Innovation • Provides customers with payment solutions through bank master contracts • Incorporates industry trends into new program initiatives • Meets the evolving needs of GSA Smart. Pay customers • Leverages the purchasing power of the government though the Point of Sale Discount Initiative Education & Training • Facilitates working groups to encourage Card Manager interaction • Facilitates working group sessions to encourage knowledge sharing and best practices among Card Managers • Delivers virtual training for each business line • Provides charge card guidelines and leading practices • Hosts the GSA Smart. Pay In-Person Training Forum • Increases customer awareness through the GSA Smart. Tax communications campaign Customer Service • Provides programmatic points of contact for Card Managers • Delivers online access to critical information • Provides email and phone support during business hours • Offers centralized GSA managed certification and accreditation process • Reviews agencies refunds for accuracy and prompt payment Spend (Billions) 10 0 Transactions (Millions) 1 3. 5 M 3. 3 M – 20 2 2018 30 FY $0, 0 40 – $5, 0 50 3 2016 $10, 0 60 FY $15, 0 70 FY 2018 – 3. 5 M $20, 0 80 FY 2016 FY 2017 FY 2018 Spend $28. 5 B $28. 6 B $30. 6 B Transactions 91. 7 M 93. 0 M 95. 7 M Cardholders 3. 3 M 3. 5 M FY 2016 FY 2017 FY 2018 Spend $19. 1 B $18. 9 B $20. 0 B Transactions 20. 5 M 20. 4 M 20. 6 M Cardholders 289. 8 K 293 K 287 K Travel FY 2016 FY 2017 FY 2018 Spend $8. 1 B $8. 3 B $9. 1 B Transactions 42. 9 M 43. 6 M 45. 2 M Cardholders 2. 5 M 2. 6 M 2. 7 M FY 2016 FY 2017 FY 2018 Spend $1. 3 B $1. 4 B $1. 6 B Transactions 28. 3 M 29. 0 M 29. 9 M Cardholders 550 K 605 K 589 K Purchase Fleet 4 90 FY 2016 – 91. 7 M FY 2017 – 93. 0 M FY 2018 – 95. 7 M $25, 0 FY 2017 - $28. 6 B FY 2018 - $30. 6 B $30, 0 100 FY 2016 - $28. 5 B $35, 0 Total Cardholders (Millions) In Fiscal Year 2018: • The total spend was $30. 6 billion • Agencies/organizations received $310. 2 million in refunds • Each GSA Smart. Pay cardholder, on average, spent approximately $320 per transaction. • The Department of Veterans Affairs was the top agency by program spend with $11 billion (36% of total spend) Future Enhancements to the GSA Smart. Pay Program Electronic Payables Solutions Government-to-Government Transactions Mobile Payments David Shea, CCCM Program Director http: //smartpay. gsa. gov Straight Through Processing Enhanced Customer Training Programs Tax Advantage Travel Card GSA Center for Charge Card Management gsa_smartpay@gsa. gov