General Practice Assessment Questionnaire Data Hetherington at Pavilion

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General Practice Assessment Questionnaire Data Hetherington at Pavilion 2013/14 23 responses

General Practice Assessment Questionnaire Data Hetherington at Pavilion 2013/14 23 responses

Q 1: How helpful do you find the receptionists at your GP practice?

Q 1: How helpful do you find the receptionists at your GP practice?

Q 7 / Q 8

Q 7 / Q 8

Q 9/10: How quickly do you usually get seen [when you want to see

Q 9/10: How quickly do you usually get seen [when you want to see a particular doctor]?

Q 11/12: How quickly do you usually get seen [when you are willing to

Q 11/12: How quickly do you usually get seen [when you are willing to see any doctor]?

Q 13/14: How long did you wait for your [most recent] consultation to start?

Q 13/14: How long did you wait for your [most recent] consultation to start?

Opening Times Q 15: Is the practice currently open at times that are convenient

Opening Times Q 15: Is the practice currently open at times that are convenient to you? Don’t know No Yes Q 16: Which of the following additional opening hours would make it easier for you to see or speak to someone?

Seeing doctor of choice Q 17: Is there a particular Q 18: How often

Seeing doctor of choice Q 17: Is there a particular Q 18: How often do you GP you usually prefer to see or speak to? see or speak to the GP you prefer? There’s usually one doctor in my surgery Yes No

Q 19 – 23 How good was the last GP at:

Q 19 – 23 How good was the last GP at:

Q 24: Did you have confidence and trust in the GP you saw or

Q 24: Did you have confidence and trust in the GP you saw or spoke to?

Q 25 – 29: How good was the last nurse at:

Q 25 – 29: How good was the last nurse at:

Q 30: Did you have confidence and trust in the nurse you saw or

Q 30: Did you have confidence and trust in the nurse you saw or spoke to?

Q 31 -33 How well does the practice help you to:

Q 31 -33 How well does the practice help you to:

Q 34: Overall, how would you describe your experience of your GP surgery?

Q 34: Overall, how would you describe your experience of your GP surgery?

Q 35: Would you recommend your GP surgery to someone who has just moved

Q 35: Would you recommend your GP surgery to someone who has just moved to your local area?

Comments Comment on the front: JUST wanted to suggest open wifi for waiting room

Comments Comment on the front: JUST wanted to suggest open wifi for waiting room area. I would use it a lot b 4 speaking tp doc. Ect patient. co. uk + nhs. co. uk ect to de stress on net. Mark Wilson SW 9 7 ND 1 the last time I requested a repeat prescription it was lost, which resulted in anxiety and time wasting 2 The receptionsit didn't inform me that the GP telephone consultation would take place within an hour of the time given, I had to call back to check I was on the system. Everything possible is/has been done to make our surgery a very pleasant place from the receptionist to the doctors room to prescriptions to chemist. I'm a very happy and fulfilled patient You don't listen Thanks always Livia Whyte

Demographics of the Survey

Demographics of the Survey