GCSE ICT Online shopping Lesson Two Negative customer

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GCSE ICT: Online shopping Lesson Two: Negative customer experiences

GCSE ICT: Online shopping Lesson Two: Negative customer experiences

Ryan Karina Jill Harriett The video clip you are about to watch shows the

Ryan Karina Jill Harriett The video clip you are about to watch shows the experiences of six people. Amy Your teacher will tell you which one you need to take notes on. You will need to remember what they look like and pay particular attention to what they say. Natalie

Ryan Karina Jill Harriett For just your person, write Post-it notes that state… -What

Ryan Karina Jill Harriett For just your person, write Post-it notes that state… -What bad experience have they had? -What was the result? (ie what did or did they not do as a result? ) Amy Natalie

GCSE ICT: Online shopping Tasks: • Start your word processing software and add the

GCSE ICT: Online shopping Tasks: • Start your word processing software and add the title ‘Online shopping: negative customer experiences’. • Create a table with 3 columns and 2 rows and add the following column headings: Problems Consequences Solutions • Add the details from your Post-it notes to the first two columns. Try to suggest how the shopping website could solve the problems encountered in the third row. • Swap your Post-it notes with a classmate who took notes on a different person and add more detail to your table. Repeat this process until you have notes for all six people in the video. • Carry out some further internet research to find more common problems people may experience with online shopping. • Log in to your What 2 Learn account and make sure you have unlocked the GCSE ICT topic (share code 916649) and play the ‘online shopping’ games.